Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


140 posts

Master Geek
+1 received by user: 13


Topic # 83226 12-May-2011 19:55
Send private message

So we are moving house and signed up to slingshot slightly over two weeks ago. And despite calling slingshot every day to find out what is going on, our adsl is still not connected.

Firstly, someone put Mt Eden rather than Newmarket on the worksheet so it took a week or so telecom to figure out where our house is. Eventually they sent a chorus person out to us on Saturday 7th may who connected up the phone line and said that the broadband had been connected also, but we didn't have a modem at that time to test it.

The line appears to be connected since the line can sync, but the authentication is failing, so I'm not sure what stage it is actually at. If I login with the same details on the slingshot website, the login works but there is no internet plan on the account.

As I said we have constantly calling slingshot every day but nobody seems to know anything about when our line will be connected.

Argh. Got to love it when slingshot and telecom can just pass the blame around and nobody actually does anything to get the line connected.

Create new topic
1818 posts

Uber Geek
+1 received by user: 52

Trusted

  Reply # 468508 12-May-2011 22:00
Send private message

Keep at them, Call then on a cellphone as you get through quicker.
Is your free dialup working?



140 posts

Master Geek
+1 received by user: 13


  Reply # 468509 12-May-2011 22:02
Send private message

I'm just using my 2



140 posts

Master Geek
+1 received by user: 13


  Reply # 468513 12-May-2011 22:11
Send private message

I'm just using my 2degrees 3g data, gone through quite a few data packs but not going to subject myself to dialup. It's actually very fast, get 300kbs+ consistently steaming youtube (got 500 one time) :)

Yeah will definitely keep on them. Also pinged the slingshot account on here who has been helpful in the past so hopefully I can get through to someone with a clue who can figure out what needs to happen



140 posts

Master Geek
+1 received by user: 13


  Reply # 468608 13-May-2011 09:21
Send private message

Connected now, finally found someone who could see that we were actually already connected, and telecom just forgot to tell slingshot. :Z

608 posts

Ultimate Geek
+1 received by user: 37


  Reply # 468862 13-May-2011 18:06
Send private message

You get what you pay for. Slingshots customer service is abysmal. I had similar issues took my money elsewhere best decision ever!

1984 posts

Uber Geek
+1 received by user: 133

Trusted

  Reply # 470304 17-May-2011 22:12
Send private message

PANiCnz: You get what you pay for. Slingshots customer service is abysmal. I had similar issues took my money elsewhere best decision ever!

Really sounds like their customer service need more training...




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

7 posts

Wannabe Geek


  Reply # 471499 20-May-2011 11:32
Send private message

The same thing happened to me a couple months ago.  They said yhe connection was up and live, but when I went to hook it up, it wasn't there.  Something about the tunneling not being done. 

After my one year contract is up, I am leaving this poor business, no matter what the price difference is. 

I wrote a letter to the owner at his residential address and was able to get some attention . . ..

13 posts

Geek


  Reply # 471778 20-May-2011 22:24
Send private message

<edit> Err i need to learn how to read :( need some sleep </edit>

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.