Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




140 posts

Master Geek
+1 received by user: 13


Topic # 83226 12-May-2011 19:55
Send private message

So we are moving house and signed up to slingshot slightly over two weeks ago. And despite calling slingshot every day to find out what is going on, our adsl is still not connected.

Firstly, someone put Mt Eden rather than Newmarket on the worksheet so it took a week or so telecom to figure out where our house is. Eventually they sent a chorus person out to us on Saturday 7th may who connected up the phone line and said that the broadband had been connected also, but we didn't have a modem at that time to test it.

The line appears to be connected since the line can sync, but the authentication is failing, so I'm not sure what stage it is actually at. If I login with the same details on the slingshot website, the login works but there is no internet plan on the account.

As I said we have constantly calling slingshot every day but nobody seems to know anything about when our line will be connected.

Argh. Got to love it when slingshot and telecom can just pass the blame around and nobody actually does anything to get the line connected.

Create new topic
1817 posts

Uber Geek
+1 received by user: 51

Trusted

  Reply # 468508 12-May-2011 22:00
Send private message

Keep at them, Call then on a cellphone as you get through quicker.
Is your free dialup working?



140 posts

Master Geek
+1 received by user: 13


  Reply # 468509 12-May-2011 22:02
Send private message

I'm just using my 2

 
 
 
 




140 posts

Master Geek
+1 received by user: 13


  Reply # 468513 12-May-2011 22:11
Send private message

I'm just using my 2degrees 3g data, gone through quite a few data packs but not going to subject myself to dialup. It's actually very fast, get 300kbs+ consistently steaming youtube (got 500 one time) :)

Yeah will definitely keep on them. Also pinged the slingshot account on here who has been helpful in the past so hopefully I can get through to someone with a clue who can figure out what needs to happen



140 posts

Master Geek
+1 received by user: 13


  Reply # 468608 13-May-2011 09:21
Send private message

Connected now, finally found someone who could see that we were actually already connected, and telecom just forgot to tell slingshot. :Z

579 posts

Ultimate Geek
+1 received by user: 34


  Reply # 468862 13-May-2011 18:06
Send private message

You get what you pay for. Slingshots customer service is abysmal. I had similar issues took my money elsewhere best decision ever!

1970 posts

Uber Geek
+1 received by user: 128

Trusted

  Reply # 470304 17-May-2011 22:12
Send private message

PANiCnz: You get what you pay for. Slingshots customer service is abysmal. I had similar issues took my money elsewhere best decision ever!

Really sounds like their customer service need more training...




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

7 posts

Wannabe Geek


  Reply # 471499 20-May-2011 11:32
Send private message

The same thing happened to me a couple months ago.  They said yhe connection was up and live, but when I went to hook it up, it wasn't there.  Something about the tunneling not being done. 

After my one year contract is up, I am leaving this poor business, no matter what the price difference is. 

I wrote a letter to the owner at his residential address and was able to get some attention . . ..

13 posts

Geek


  Reply # 471778 20-May-2011 22:24
Send private message

<edit> Err i need to learn how to read :( need some sleep </edit>

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.