Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




140 posts

Master Geek
+1 received by user: 13


Topic # 83226 12-May-2011 19:55
Send private message

So we are moving house and signed up to slingshot slightly over two weeks ago. And despite calling slingshot every day to find out what is going on, our adsl is still not connected.

Firstly, someone put Mt Eden rather than Newmarket on the worksheet so it took a week or so telecom to figure out where our house is. Eventually they sent a chorus person out to us on Saturday 7th may who connected up the phone line and said that the broadband had been connected also, but we didn't have a modem at that time to test it.

The line appears to be connected since the line can sync, but the authentication is failing, so I'm not sure what stage it is actually at. If I login with the same details on the slingshot website, the login works but there is no internet plan on the account.

As I said we have constantly calling slingshot every day but nobody seems to know anything about when our line will be connected.

Argh. Got to love it when slingshot and telecom can just pass the blame around and nobody actually does anything to get the line connected.

Create new topic
1816 posts

Uber Geek
+1 received by user: 51

Trusted

  Reply # 468508 12-May-2011 22:00
Send private message

Keep at them, Call then on a cellphone as you get through quicker.
Is your free dialup working?



140 posts

Master Geek
+1 received by user: 13


  Reply # 468509 12-May-2011 22:02
Send private message

I'm just using my 2

 
 
 
 




140 posts

Master Geek
+1 received by user: 13


  Reply # 468513 12-May-2011 22:11
Send private message

I'm just using my 2degrees 3g data, gone through quite a few data packs but not going to subject myself to dialup. It's actually very fast, get 300kbs+ consistently steaming youtube (got 500 one time) :)

Yeah will definitely keep on them. Also pinged the slingshot account on here who has been helpful in the past so hopefully I can get through to someone with a clue who can figure out what needs to happen



140 posts

Master Geek
+1 received by user: 13


  Reply # 468608 13-May-2011 09:21
Send private message

Connected now, finally found someone who could see that we were actually already connected, and telecom just forgot to tell slingshot. :Z

567 posts

Ultimate Geek
+1 received by user: 30


  Reply # 468862 13-May-2011 18:06
Send private message

You get what you pay for. Slingshots customer service is abysmal. I had similar issues took my money elsewhere best decision ever!

1925 posts

Uber Geek
+1 received by user: 122

Trusted

  Reply # 470304 17-May-2011 22:12
Send private message

PANiCnz: You get what you pay for. Slingshots customer service is abysmal. I had similar issues took my money elsewhere best decision ever!

Really sounds like their customer service need more training...




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

7 posts

Wannabe Geek


  Reply # 471499 20-May-2011 11:32
Send private message

The same thing happened to me a couple months ago.  They said yhe connection was up and live, but when I went to hook it up, it wasn't there.  Something about the tunneling not being done. 

After my one year contract is up, I am leaving this poor business, no matter what the price difference is. 

I wrote a letter to the owner at his residential address and was able to get some attention . . ..

13 posts

Geek


  Reply # 471778 20-May-2011 22:24
Send private message

<edit> Err i need to learn how to read :( need some sleep </edit>

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.