Backflip backup

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Backflip backup

simple-d

37 posts

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#86408 6-Jul-2011 08:57

Does anyone still use this service?

I've recently signed up for a trial, and thought its ok enough so I've requested my account to be upgraded to $50 annual. Used the online interface but it keeps saysing "Coverting to...".

I've emailed both feedback@backflip.co.nz and sales@backflip.co.nz but no response. What's with customer service these days? No phone numbers were found anywhere on their site.

I wouldn't be bothered with them if it wasn't for the unmetered deal with slingshot! Do I have to beg them to take my money!?

nickb800

2719 posts

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#489953 6-Jul-2011 10:24

Customer service can be variable, but they should get to you eventually.

Yeah the free data is epic, that sold it for me

mattwnz

20164 posts

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#491522 9-Jul-2011 21:51

I have noticed with cheap online companies overseas, that some are now charging extra for priority support, so you get that as an option. Really they should be replying within a few hours during business hours, otherwise a backup service that doesn't have adecent customer service in case of problems is a waste of time. There isn't really any excuse for a slow reply time.

richms

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#491664 10-Jul-2011 15:22

I havent uploaded to it for ages because it seems that with the reinstall of windows, it wants to back everything up to it again. Total fail like that, or if I have moved files between drives it wants to upload that again instead of moving it in the backup.

Cant handle drive letter changes either. I would like to find a really fast national connection and take my PC to it and do the initial backup of a few TB, but I dont know anyone with one anymore :(

Richard rich.ms

insane

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#492256 11-Jul-2011 23:47

richms: I havent uploaded to it for ages because it seems that with the reinstall of windows, it wants to back everything up to it again. Total fail like that, or if I have moved files between drives it wants to upload that again instead of moving it in the backup.

Cant handle drive letter changes either. I would like to find a really fast national connection and take my PC to it and do the initial backup of a few TB, but I dont know anyone with one anymore :(

The software they use allows for an initial seed of the data (not sure whether they have disabled this or not), however you should be able to send them a USB drive for them to import.

Other providers using the same software allow this type of initial seed.