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28 posts


#90344 20-Sep-2011 08:50
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I've been with Orcon for over a year now and although disconnection problems have been and gone this is by far the most annoying.

When viewing sites it feels like my sessions are timing out (not the proper term, but it's how I'd describe it). Checking GMail for example, inbox may load fine, but then when I try to view emails under a label I wait ages seeing the "Loading..." and then "Still Working..." appear at the top of the screen. Right now my GMail's chat is unable to connect.

Another example is when clicking a hyperlink then waiting forever for it to load. This happens on all sites in all browsers. If I have a page trying to load forever in one and then I open it again in a new tab, then fiddle about, maybe closing the first one, the second will load, as if the request has gone through this time. I also have connectivity problems with steam, seeing the constant "Lost connection to Steam, will rejoin chat automatically when connection regained." pop up in chat windows.

This was happening last week for 3 or 4 days, however, and quite coincidently, once tweeting my problem to Orcon it fixed itself. Now it seems that it's back. I restarted my router last night and it seemed to be fine for the remainder of the evening but now the problems are back. Pages just taking forever to respond, when they do it's fine and they load but it's annoying when you're trying to pay for something online and you're not sure if the payment's gone through or not cause the page won't load. 

So I realise this could be a router issue but was wondering if there's anything I could do testing wise to find out what the real problem is (monitoring http traffic maybe?) so that I can then be more specific when talking to Orcon.

Any advice would be appreciated.

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566 posts

Ultimate Geek

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  #525672 26-Sep-2011 00:09
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You're right, it does sound like it's probably a router issue. What model of router are you using?

I'm not sure how you could easily monitor the traffic to figure out what's going wrong. Is the whole internet connection going down, or is it just certain programs having problems?

28 posts


  #525709 26-Sep-2011 10:21
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Dynalink RTA1025W. Couple of years old now.

Seems to be fine again now. Unfortunately I wasn't able to test downloading a large file and seeing if that stopped because I'd gone over my cap, but browsing websites was the main area of concern. As I said though it seems to have resolved itself, hopefully it doesn't happen again. If it does I'll probably look at getting a new router or at least trying a replacement.


566 posts

Ultimate Geek

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  #526018 26-Sep-2011 22:23
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From a quick web search, it looks like that model of router does quite often have problems after a couple of years. If it does have problems again, I think Orcon provides a modem for free with their plans (except for the cost of shipping it), if you give them a call and ask for it. Good luck!

320 posts

Ultimate Geek

  #527000 28-Sep-2011 23:53

try wifi if you can, the capacitors in it are not that great and when it's popped the ether net ports don't work properly.

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