My phone number is for the wrong area?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › My phone number is for the wrong area?

Aaroona

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#93820 30-Nov-2011 09:53

Hi guys,

I've just signed up for a new home phone and broadband with Slingshot which was connected lat night.

What has got me in a spin though is that my number, instead of being one of the local calling codes like 42X

Its actually 443. Which usually is an albany number. My friend had the same problem a few years ago when he lived in the same area. Basically any calls made to him were toll calls for people who lived next door. Not sure about if when he rang out what calling area he was attached to.

Anyone from Slingshot, please advise.

I spent over 20-30 minutes on the phone, mostly on hold with Slingshot this morning but gave up in the end because I have work to do and I can't waste my time on hold.

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#551731 30-Nov-2011 10:48

Where are you actually located?

Aaroona

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#551732 30-Nov-2011 10:49

I'm located in Gulf Harbour (I havent moved into the house yet, though)
Far from Albany.

merve0o0

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#551736 30-Nov-2011 10:56

Now that Auckland is 1 city won't it still be a local call?

Nebbie

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#551749 30-Nov-2011 11:22

merve0o0: Now that Auckland is 1 city won't it still be a local call?

Auckland City has nothing to do with the Local Calling areas.

Aaroona: Can you PM me your account number ill have a quick Peep see what I can do.

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Aaroona

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#551752 30-Nov-2011 11:25

PM sent - thanks for getting back to me, Bevin!

xpd

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#551753 30-Nov-2011 11:25

merve0o0: Now that Auckland is 1 city won't it still be a local call?

Nope, Telcos have their own regions etc... frustrating but its how it is....

XPD / Gavin

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richms

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#551769 30-Nov-2011 12:08

xpd:
merve0o0: Now that Auckland is 1 city won't it still be a local call?

Nope, Telcos have their own regions etc... frustrating but its how it is....

Now that telecom is split, does that relieve them of the kiwishare obligation to not change the local calling areas that meant that auckland was a tollcall from auckland? seems stupid that wasnt part of the supercity formation IMO, but it was mr hide driving it ;)

Richard rich.ms

Nebbie

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#551901 30-Nov-2011 16:35

richms:
xpd:
merve0o0: Now that Auckland is 1 city won't it still be a local call?

Nope, Telcos have their own regions etc... frustrating but its how it is....

Now that telecom is split, does that relieve them of the kiwishare obligation to not change the local calling areas that meant that auckland was a tollcall from auckland? seems stupid that wasnt part of the supercity formation IMO, but it was mr hide driving it ;)

We can allow our users to call some areas for free treat it as a local area but we cant tell other providers to not charge their customers.

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richms

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#551902 30-Nov-2011 16:38

Really? Thats not what I was told when there was Telstra doing the kapiti calling and telecom were not, was specifically told that the kiwishare prevented them from opening up any local calling areas. Perhaps it was being used as an excuse for not shutting down one of their cashcows however.

Richard rich.ms

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#551906 30-Nov-2011 16:47

richms: Really? Thats not what I was told when there was Telstra doing the kapiti calling and telecom were not, was specifically told that the kiwishare prevented them from opening up any local calling areas. Perhaps it was being used as an excuse for not shutting down one of their cashcows however.

Really LOL sounds like a bad excuse to me....
Telecom could open it up however not to the extent that you did not need to dial the area code.

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#551908 30-Nov-2011 16:52

Generally all Teleco's will atleast match Telecom local calling area - silly for them not to. Some will extend beyond that at their choice.

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#551957 30-Nov-2011 18:48

Do you know if you're on LLU or Telecom Wholesale services? With TW the number is whatever's available in the exchange you're connected to.

With LLU it can be whatever, but it's tied to the calling area of the exchange you're connected to.

sbiddle

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#551960 30-Nov-2011 18:56

richms: Really? Thats not what I was told when there was Telstra doing the kapiti calling and telecom were not, was specifically told that the kiwishare prevented them from opening up any local calling areas. Perhaps it was being used as an excuse for not shutting down one of their cashcows however.

Telecom have given customers the ability to call between Wgtn and Kapiti as a local call for ~10 years now, and I believe this is still on offer. The catch is you had to ask for it.

Aaroona

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#551987 30-Nov-2011 21:09

Well I just tried calling the number from a Telecom landline, and it came up with a message saying something like if you are calling someone outside your local area you will need to place 09 in front on the number..

... I'm only 1km up the road.

So Definitely something not right.

Aaroona

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#551989 30-Nov-2011 21:11

scottr: Do you know if you're on LLU or Telecom Wholesale services? With TW the number is whatever's available in the exchange you're connected to.

With LLU it can be whatever, but it's tied to the calling area of the exchange you're connected to.

I've not a clue, your guess is as good as mine.

I can PM you my account number/phone number if you like.

Regardless, as per my post above - it wont connect my call without using 09, and thats from a telecom number so it'll cost for people locally to call me - not a good state of affairs!

Nebbie:
richms:
xpd:
merve0o0: Now that Auckland is 1 city won't it still be a local call?

Nope, Telcos have their own regions etc... frustrating but its how it is....

Now that telecom is split, does that relieve them of the kiwishare obligation to not change the local calling areas that meant that auckland was a tollcall from auckland? seems stupid that wasnt part of the supercity formation IMO, but it was mr hide driving it ;)

We can allow our users to call some areas for free treat it as a local area but we cant tell other providers to not charge their customers.

Even if you could do this for me, that'd be cool. At least then people could text me and let me know that they need me to call or something, cause I can see this being an uphill battle to get it changed to a normal local number.

The CS rep who signed me up over the phone advised me I would be getting a number like 424 0322 or 424 0332 or something like that. Either way, thats what I was told I was getting and the result is nothing close haha.

NOTE: THis is a NEW connection, not a transfer (port).

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