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Forums › Slingshot and CallPlus › Official Known Issues/Outages.


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# 99594 22-Mar-2012 14:53
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Hi all,

I wanted to start this thread as another way of letting you know about outages and ‘known Issues’.

I will do my best to keep it up to date with every known issue/outage we have so please look here if you are experiencing any issues (Especially if the call centre is busy)


Thanks,
Joe.




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  # 598689 22-Mar-2012 14:54
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[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 


SPEED: Slingshot Broadband customers in the following areas may be experiencing a reduction in speed between the hours of 3pm & Midnight.

Levin
Timaru
Christchurch
Hamilton
Remuera
Invercargill
Nelson
Rotorua
Wellington (NOT Upperhutt)

We are working to resolve this ASAP,

I will update once it is resolved.

This job reference number is: 4060726

Thanks,
Joe.



[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]  




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  # 598835 22-Mar-2012 20:47
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Why hide this info here? Should it not go on the Slingshot.co.nz newtork status page?

 
 
 
 


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  # 598842 22-Mar-2012 21:04
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Thanks for the info. Atless it some where.




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Master Geek


  # 598848 22-Mar-2012 21:33
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hellonearthisman: Why hide this info here? Should it not go on the Slingshot.co.nz newtork status page?


Very good point and this is the main reason I joined geekzone as slingshots forum/network updates is useless.

hellonearthisman, I noticed you were a very regular poster in the slingshot forums in the past, is this why you came here as I have?

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  # 598851 22-Mar-2012 21:44
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might be a good idea if the mods make this a sticky thread



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  # 598905 23-Mar-2012 07:57
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Hi All,

This outage listed is on our network status page.
Granted it is not as clear and easy to read as this version but I am working on getting that changed.

I think the sticky idea is a good idea too, also if we can keep posts to a minimum it will keep this easy to read and find info on.

Thanks,
Joe.




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  # 598906 23-Mar-2012 08:08
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As requested, this post is now a sticky.

ALSO PLEASE DO NOT POST COMMENTS. IN CASE OF AN OUTAGE, PLEASE CREATE A DISCUSSION - LEAVE THIS TOPIC FOR ANNOUNCEMENTS ONLY.






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  # 598983 23-Mar-2012 10:53
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[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 

**PLANNED OUTAGE** - Mobile Only.

DATE : 29/03/12
NZ Standard Time : 06:00:00 AM
DURATION (HR:MIN:SEC) : 013:00:00

PROBLEM
Mobile customers in the Churton area, Wellington City may experience multiple breaks in service between 06:00 - 19:00 on the 29th March.
This is due to a network fault investigation on the Ohariu Valley Mobile Phone Site (WOHU).

Please note, we are unable to advise on the number/duration of the outages in the outage window.

Thanks,
Joe.

[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 




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  # 600625 27-Mar-2012 11:24
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[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 

*CALLING ISSUES*

Start time: 10:20am 27/03/2012

Warkworth, North Auckland.

Customers with phone number range 09-425xxxx may be unable to make or receive calls including 111s since 10:20am

Chorus technicians have been dispatched to investigate.

Thanks,
Joe.



[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]




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  # 605053 4-Apr-2012 13:21
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[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]

Lost services on Wanganui and New Plymouth area

:LLU Voice:LLU Data: Start time: Apr 4 2012 12:40PM

Fibre Issue in New Plymouth

Broadband and Homeline services in the Wanganui and New Plymouth area are currently affected by an fibre issue,

It is currently under investigation.

Thanks,
Joe.
[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]




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  # 605088 4-Apr-2012 14:29
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[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]

Hey All,

Seems to be some issues with Visibill at the mo,

We are currently working on resolving it.

No ETR at present.

Thanks,
Joe.

[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]




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  # 608836 13-Apr-2012 16:18
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[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 

Loss of Broadband Service Hamilton, Waikato District

Broadband Data customers may be experiencing a loss of service due to a loss due to suspceted Fibre cut

Morrinsville
Te Aroha
Tauhei

Fibre cut has been located. Jointers on site. ETR 20:30.


[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 





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  # 609739 15-Apr-2012 21:43
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Todays issue wasn't mentioned here but was a 12+ hour break that effected Calling, iTalk, Tolls, LLU Data, Calling and Dialup users in Manatwatu, Gisborne, Napier, Palmerston North, Levin.
Start: 15/04/2012 12:00:00 a.m. End: 15/04/2012 3:50:00 p.m.

I guess Joe was too busy getting married or having his honeymoon to deal with this. :) congratulation Joe



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  # 617816 1-May-2012 09:50
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BROWSING ISSUES: Nationwide.

Ref #4177072

We are currently having issues with browsing affecting all customers.

We hope to have this resolved ASAP.

Thanks,
Joe.



[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ *RESOLVED* ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 




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Ultimate Geek


  # 617826 1-May-2012 10:03
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I rebooted my Linksys and was thinking it was my pc cannot login to some pages so i rebooted pc and rebooted modem and modem cannot connect.




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