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26 posts

Geek
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Topic # 150598 28-Jul-2014 09:40
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Hi,
I've only had fibre installed for 2weeks (new customer).
I'm getting consistent quality issues in the evenings, with gaming lag & disconnects. If I do a connection check from my Xbox One it says anywhere from 20-50% packet loss! As far as I know this test to xbox live is international traffic, not local. My Xbox is port forwarded from the modem (NF4V).
It seems to only happen during the evening during a window of about 830pm-1030pm for international traffic. Other time periods will usually net a close to zero% packet loss. There is also a higher ping during this time.
I was initially thinking that it could be a shoddy line installation by chorus, but have since disregarded this since will seems to work fine outside of 'peak' hours :-/ 

Testing I have done so far:
- Isolation test, plugged in directly to the modem with a different cable, removed everything else from the network.
- Ping test from PC. Ping international site such as google etc. 100x 32kb pings will usually net approx. 2x lost pings during peak. It's only 2%, so not as bad as the xbox one, but should I be getting any at all...?
- Ookla speedtest, always comes back with good results (for a local NZ test).

Question:
I never had this packetloss at my previous house, connected to Vodafone ADSL. The only conclusion I am able to come up with at the moment is that the unlimited plan and/or ISP data management could be being harmful to my gaming experience?
Does anyone have any constructive advice, or experience to offer please? I'm wondering if the next step is to move off an unlimited plan for gaming to see if it make a difference?

Thanks for reading :-)

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5539 posts

Uber Geek
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  Reply # 1096895 28-Jul-2014 09:40
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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Uber Geek
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  Reply # 1096905 28-Jul-2014 09:44
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We don't do any traffic limiting, shaping or throttling at all, let alone by plan so changing plan won't affect anything at all. PM me your account number and I'll have the team take a look. Have you logged a fault already?




Regards FireEngine


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Biddle Corp
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  Reply # 1096909 28-Jul-2014 09:49
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You have to be careful trying to test packet loss - a site such as google.com can easy be local if it's being served from a cache. It's also really common for many sites and devices these days to de-prioritise ICMP traffic meaning pings can randomly drop.




26 posts

Geek
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  Reply # 1097015 28-Jul-2014 11:43
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Thanks so much for replying to my (slightly vague) post :-)

Fireengine - Wow, ok... well that blows that theory out of the water then. Thanks, I'll PM you my customer ID now. No, I haven't logged a fault yet. I was trying to get a better feel for what is going on first, for fear of getting 'fobbed off' when logging a call if I'm not specific/confident enough first.

Sbiddle - Ok, thanks for the info. I wasn't aware :-/ Do you have a recommended international site to load up too? Or a better preffered method of testing for packetloss, when I experience connection issues in the evenings?



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Geek
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  Reply # 1097868 29-Jul-2014 13:08
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Same poor connection last night during 'peak, then afterwards no problem. 1130pm back to "normal" international connection test result.



Sorry for the poor pics.

Interestingly, the upload speed appears VERY low when the high packet loss occurs and higher latency. I checked my network connection and no other devices appeared to be uploading anything at the time :-/

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Uber Geek
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  Reply # 1097872 29-Jul-2014 13:14
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GTRgod: Same poor connection last night during 'peak, then afterwards no problem. 1130pm back to "normal" international connection test result.

Sorry for the poor pics.

Interestingly, the upload speed appears VERY low when the high packet loss occurs and higher latency. I checked my network connection and no other devices appeared to be uploading anything at the time :-/


OK, next step is to run several tests to speedtest.orcon.net.nz when you have the issue. Then provide a tracert to the international destination that you are having the issue with - then we can see whether it is international only and whether the issue is on the Orcon network or not. Sorry must have missed the "international" in the original description.




Regards FireEngine




26 posts

Geek
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  Reply # 1097881 29-Jul-2014 13:37
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My work friends have xbox one's too, but they can do the same test and everytime they get 0% packetloss with Vodafone & Telecom ISP's... so I don't think that it's the xbox live service as such, that is causing issues.

On my PC I was also getting 2-3% packet loss reported last night to a couple of international test sites. Is this low packet loss 'normal'?


1) OK, but I know that 'speedtest.orcon.net.nz' will test fine, because it's; local and your test results don't even show packet loss result...
2) I will have to try to google what xboxlive address I can do a tracert too. I have no idea where the xbox does it's test too. Do you have any other recommended international sites that I should test tracert too?

Thanks for your help

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  Reply # 1097884 29-Jul-2014 13:46
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GTRgod: My work friends have xbox one's too, but they can do the same test and everytime they get 0% packetloss with Vodafone & Telecom ISP's... so I don't think that it's the xbox live service as such, that is causing issues.

On my PC I was also getting 2-3% packet loss reported last night to a couple of international test sites. Is this low packet loss 'normal'?

1) OK, but I know that 'speedtest.orcon.net.nz' will test fine, because it's; local and your test results don't even show packet loss result...
2) I will have to try to google what xboxlive address I can do a tracert too. I have no idea where the xbox does it's test too. Do you have any other recommended international sites that I should test tracert too?

Thanks for your help


Some packet loss on ping tests can be acceptable as such non-data traffic is de-prioritised (in other words the function of a core router is to route, not respond to ping tests, its in no-one's interests to have core equipment flooded with ping tests so that can of itself cause packet loss but leave actual traffic entirely unaffected.

Latency is a better measure, hence the request for a tracert. No I don't have any suggestions but any big US or Aus based un-cached site would do. Best to use the site you are having issues with though.




Regards FireEngine




26 posts

Geek
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  Reply # 1097925 29-Jul-2014 15:00
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I dont suppose there is any feature on my router that I could use in the admin menu to see where the xbox is connecting out to when I do a network test on it?

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Ultimate Geek
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  Reply # 1097942 29-Jul-2014 15:39
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Not likely. If you wanted to do that, you would need to find out what address your Xbox is connecting to, then perform a trace route on your PC.




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10 posts

Wannabe Geek
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  Reply # 1098839 30-Jul-2014 21:38
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I'm having a n issue that sounds very similar.
During peak times games become horrible to play, feels like everything is stopping and starting all the time. Wife plays diablo and is constantly complaining about "rubber banding".

Seems to be worst between 7pm -11pm and the servers we play on are located in Australia. My ping in counter strike seems to get higher during these times too, usually it's around 40 but goes up to 70ish. Not terrible, so I assume the problem must have something to do with packet loss.

On orcons unlimited 100/50 plan and has been like this since we got the connection in April.

26 posts

Geek
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  Reply # 1100617 2-Aug-2014 13:40
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jihadnz: I'm having a n issue that sounds very similar.
During peak times games become horrible to play, feels like everything is stopping and starting all the time. Wife plays diablo and is constantly complaining about "rubber banding".

Seems to be worst between 7pm -11pm and the servers we play on are located in Australia. My ping in counter strike seems to get higher during these times too, usually it's around 40 but goes up to 70ish. Not terrible, so I assume the problem must have something to do with packet loss.

On orcons unlimited 100/50 plan and has been like this since we got the connection in April.


Its been an issue for a few months now.
Multiple threads and it still hasn't been fixed.


211 posts

Master Geek
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  Reply # 1101284 3-Aug-2014 20:34
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New to Orcon unlimited 100/50 and gaming is also unplayable during peak hours, really regretting changing over from V DSL and will not recommend anyone to orcon fibre

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Wannabe Geek
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  Reply # 1101294 3-Aug-2014 20:48
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internet is horrible tonight, trying to watch twitchtv , set on mobile quality, still buffering every few seconds :(

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Master Geek
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  Reply # 1101301 3-Aug-2014 21:03
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Yep it's horrible.

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