Serious degraded performance outside of Orcon Network

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious degraded performance outside of Orcon Network

kiwikiwi

455 posts

Ultimate Geek

#170919 30-Mar-2015 21:30

Currently getting severely degraded performance when outside of Orcon's network.
Doesn't matter what it is.

Inside

Outside

Also getting packet loss and really bad trace routing

C:\Users\Kiwi>tracert 119.252.190.238

Tracing route to 119.252.190.238 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 5 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1
]
3 67 ms 62 ms 73 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 56 ms 44 ms 42 ms ge-0-3-0-0.cre1.sky.orcon.net.nz [121.98.9.10]
5 71 ms 73 ms 63 ms vocus1.ape.nzix.net [192.203.154.123]
6 112 ms 121 ms 148 ms ten-0-7-0-2.cor01.alb01.akl.VOCUS.net.nz [114.31
.202.68]
7 102 ms 86 ms 104 ms ten-0-3-0-2.cor03.syd03.nsw.VOCUS.net.au [114.31
.202.85]
8 145 ms 157 ms 149 ms ten-2-1-0.bdr03.syd03.nsw.VOCUS.net.au [114.31.1
92.43]
9 64 ms 66 ms 48 ms as56106.cust.bdr03.syd03.nsw.VOCUS.net.au [175.4
5.107.50]
10 54 ms 49 ms 51 ms 119.252.190.238

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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6019 posts

Uber Geek

Trusted

Geekzone

Lifetime subscriber

#1273797 30-Mar-2015 21:30

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

kiwikiwi

455 posts

Ultimate Geek

#1273806 30-Mar-2015 21:30

Down peter reader down.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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kiwikiwi

455 posts

Ultimate Geek

#1273875 31-Mar-2015 03:30

Loss of service at 3:26AM. Displaying exact same symptons previously.

Service restored when router rebooting. It also did the same thing 10 days ago and it's uptime is now becoming shorter. I think I may need to get it replaced and sent away.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1274510 31-Mar-2015 15:10

There was some work undertaken at around 3am which would probably explain your loss of service and a need to reboot to restore service. Don't blame your router just yet :)

See how you go this evening, if you're still having trouble, post back in the thread with some details and we'll take a look.

Just a note on doing traceroutes across the big bad Internet: service provider routers typically set a very low priority on responding to ICMP (ping) requests, so it is perfectly normal to see high pings (and even non response) on intermediate hops. It's really the last hop which matters and in your traceroute there it's about 50ms - depending where that host is, that may be just fine.

Peppery

919 posts

Ultimate Geek

Trusted

#1274820 31-Mar-2015 21:56

We're on Orcon UFB too and I'm seeing pretty poor speeds outside of Orcon's network too.

Orcon Auckland:

Spark Auckland:

Vodafone Auckland:

Sydney:

San Jose:

kiwikiwi

455 posts

Ultimate Geek

#1274831 31-Mar-2015 22:06

Yeah can confirm it's also very erratic again.

Normally I'm as low as 30MS to that Sydney server

also the bottom speedtest was outside of Orcon's Network at 2:50PM.

Is this a congestion issue?

And now actual speed took a dive

Vodafone Auckland

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1274911 1-Apr-2015 08:26

Thanks for the extra data... useful.

I will take this up with the networks team and see if we can figure out what's happening.

Can you both PM me with your orcon usernames? Then we can figure out the network path your traffic is taking.

Thanks again.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

kiwikiwi

455 posts

Ultimate Geek

#1275767 1-Apr-2015 22:03

Yep it picked up again around 9:30 PM. Aussie + NA game traffic is bad.

Only down to traffic outside of Orcon's network.

Spark Auckland ^

Speeds don't remain affected but response times are messed up badly.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1275793 2-Apr-2015 00:22

I believe we have identified where the slowdown is coming from & I'll try find out when it will be resolved.

Thanks for the heads up, and appreciate your patience.

kiwikiwi

455 posts

Ultimate Geek

#1277638 5-Apr-2015 20:52

It's back at it again. Pings have once again doubled. Game traffic is bad.

Do view the image in full it's thumbed so it aint huge.

^ Spark Auckland

Again traffic inside Orcon is fine but outside it's really bad.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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Peppery

919 posts

Ultimate Geek

Trusted

#1277954 6-Apr-2015 19:44

Yep, we're noticing it again tonight too

kiwikiwi

455 posts

Ultimate Geek

#1277959 6-Apr-2015 20:23

Yep can confirm it's still happening.

speedtest to spark auckland

C:\Users\Kiwi>tracert 203.97.1.158

Tracing route to 203.97.1.158 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms 192.168.1.1
2 10 ms 6 ms 6 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
3 163 ms 160 ms 119 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 150 ms 120 ms 108 ms xe-1-0-0.cre2.nct.orcon.net.nz [121.98.9.14]
5 135 ms 158 ms 175 ms ae.cpcak-nthc-r1.tranzpeer.net [101.98.5.12]
6 143 ms 116 ms 116 ms 10.101.4.27
7 298 ms 187 ms 140 ms dairynz-dom.akcr8.global-gateway.net.nz [202.50.234.6]
8 119 ms 87 ms 84 ms g1-1-0-697.akcr8.global-gateway.net.nz [202.50.2
34.5]
9 39 ms 40 ms 57 ms ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]
10 68 ms 69 ms 90 ms 203.97.1.157
11 33 ms 34 ms 35 ms 203.97.1.158

above ip is vodafone's auckland speedtest server

Tracing route to kiwime.me [104.28.21.153]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 27 ms 6 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1
]
3 334 ms 339 ms 380 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 370 ms 298 ms 353 ms ge-0-3-0-0.cre1.sky.orcon.net.nz [121.98.9.10]
5 377 ms 412 ms 348 ms cloudflare.ape.nzix.net [192.203.154.51]
6 283 ms 297 ms 302 ms 104.28.21.153

To my own website. This is seriously bad.

last edit this is just bad

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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kiwikiwi

455 posts

Ultimate Geek

#1278677 7-Apr-2015 21:20

Still continuing.

spark auckland

C:\Users\Kiwi>tracert 119.252.189.226

Tracing route to 119.252.189.226 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 26 ms 5 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
3 153 ms 145 ms 186 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 109 ms 95 ms 83 ms ge-0-3-0-0.cre1.sky.orcon.net.nz [121.98.9.10]
5 85 ms 80 ms 96 ms vocus1.ape.nzix.net [192.203.154.123]
6 156 ms 174 ms 192 ms ten-0-7-0-2.cor01.alb01.akl.VOCUS.net.nz [114.31.202.68]
7 173 ms 164 ms 153 ms ten-0-3-0-2.cor03.syd03.nsw.VOCUS.net.au [114.31.202.85]
8 158 ms 161 ms 198 ms ten-1-1-0.bdr03.syd03.nsw.VOCUS.net.au [175.45.72.116]
9 137 ms 177 ms 164 ms as56106.cust.bdr03.syd03.nsw.VOCUS.net.au [175.45.107.50]
10 198 ms 163 ms 150 ms 119.252.189.226

Trace complete.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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skylight01

54 posts

Master Geek

#1278696 7-Apr-2015 22:05

Samething at our place in Unsworth Heights. No way near fibre speeds to networks outside of orcon.

Jase2985

13465 posts

Uber Geek

ID Verified

Lifetime subscriber

#1278757 8-Apr-2015 07:50

Minh: Samething at our place in Unsworth Heights. No way near fibre speeds to networks outside of orcon.

have you called and logged a fault

they have no written record, or history if you dont do that so it makes it hard to fix, if you dont know there is an issue

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