Where are SatMax?

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Shadbolt

130 posts

Master Geek
+1 received by user: 45

#107388 10-Aug-2012 16:16

Hi gang,

I have an old silver SatMax SM801 Freeview HD receiver. It's gone a bit insane, and I need to reload the firmware - but I've lost my copy of the most recent version. I've tried to contact SatMax many times - by phone, by website, by email - but no response. I even left a phone message - with no response.

Their website says that they're back to full strength - but I am suspicious that they've folded.

Can anyone clear this up? Or better still - point me to a copy of the SM801 firmware?

Shadbolt

msukiwi

2445 posts

Uber Geek
+1 received by user: 2133

Lifetime subscriber

#670660 10-Aug-2012 16:34

Hi
I'm in christchurch and just phoned them on 3435565 - chose option 0 and was answered by Liz.... and advised her of your message. You can be assured they are still open.
Suggest you try monday as the firmware guy has left for the day.
Regards
Murray

Shadbolt: Hi gang,

I have an old silver SatMax SM801 Freeview HD receiver. It's gone a bit insane, and I need to reload the firmware - but I've lost my copy of the most recent version. I've tried to contact SatMax many times - by phone, by website, by email - but no response. I even left a phone message - with no response.

Their website says that they're back to full strength - but I am suspicious that they've folded.

Can anyone clear this up? Or better still - point me to a copy of the SM801 firmware?

Shadbolt

Shadbolt

130 posts

Master Geek
+1 received by user: 45

#670663 10-Aug-2012 16:39

Hey thanks for that!

I wonder why they hadn't replied to one voicemail message, two contacts via their website, and three emails to their office email address.

Very weird.

I'll call them Monday. Thanks again!!

msukiwi

2445 posts

Uber Geek
+1 received by user: 2133

Lifetime subscriber

#670670 10-Aug-2012 16:50

No problem.
I did point out their customer service appered to need improving

Shadbolt: Hey thanks for that!

I wonder why they hadn't replied to one voicemail message, two contacts via their website, and three emails to their office email address.

Very weird.

I'll call them Monday. Thanks again!!

msukiwi

2445 posts

Uber Geek
+1 received by user: 2133

Lifetime subscriber

#672272 14-Aug-2012 14:25

Any update?
Did you manage to get hold of a "human" at Satmax?

Murray

Shadbolt

130 posts

Master Geek
+1 received by user: 45

#672590 15-Aug-2012 07:15

msukiwi: Any update?
Did you manage to get hold of a "human" at Satmax?

Murray

Many thanks - yes! Contact has been initiated with either a human - or else a very convincing Turing Machine. :-)