Magnavox DVB-999 (from 1-day.co.nz)

Forums › Freeview (DVB-T/DVB-S) › Magnavox DVB-999 (from 1-day.co.nz) - Issues

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58 posts

Master Geek

#388066 5-Oct-2010 09:35

awesome, let us know how you get on

in two minds about sending it back, tempted to try the extra heatsink idea myself

st02197

36 posts

Geek

#388085 5-Oct-2010 10:21

Hope that works. Would be interested in how and what you did to make the thing work. Thanks

PeterRW

9 posts

Wannabe Geek

#388113 5-Oct-2010 11:18

Email from 1-day:

Good morning people

Here @1-day we are very concerned at the experience some of you are receiving from your recent purchase of the Freeview receiver.

We have received numerous emails from you asking about what can be done to make the unit work correctly. It is appears that some of the units are not being able to be set to the New Zealand setting, of course this will cause issues with the things like the length of time before the unit crashes and cosmetic things like the time.

We have contacted our suppliers to ask for a fix for this and have also employed a local electronic expert to assist with a solution. We have been advised that it looks like this a software issue.

We are very mindful that you would like the Freeview receiver to be working as advertised ASAP.

We ask that you please be patient with us while a solution to this can be tested and then conveyed, this should be sometime today. Please note our warranty team have received your email but may not have replied as yet due to us searching for a solution.

Your product is still covered with our 12 month warranty.

Warranty Policy
1-day’s warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process

http://www.1-day.co.nz/content/termsConditions.html

As always the team @1-day appreciates your custom and your patience. We will keep you informed.

gished

276 posts

Ultimate Geek

#388215 5-Oct-2010 13:21

Nice of 1-Day to acknowledge this. If it's just the firmware (and not something overheating) that would be awesome.

wadeb

10 posts

Wannabe Geek

#388245 5-Oct-2010 13:59

looks like we should get something in a couple of days as per the emails below
before i got tierd last night i got 2.30 min wathching and 1hour recording no crashs with the extra heatsink 1hour 5 min used 1.47 gigs looks good and plays with vlc and windows media but with no sounds on microsoft.

pictures in next post.

Dear Wade,

It's my great pleasure to help you fix the issues of the STB.

Also with your describing,it's easier for me to communicate with my engineer.

So pls kindly give me some more time,i need to test with my engineer and improve the SW.

Once we fixed it,the SW will be sent to you with my soonest.

Tks & br

--------------------------------------------------------------------------------

Sam Wong

Sales Manager

Dear Wade

About the first issues,we can fix it easily.it's no problem.

And about the second,could you pls send me several pic to show the problem ?

Because i can't understand what you mean without some pics.

Tks & br

Sam Wong

Sales Manager

Sent: Mon, 4 October, 2010 10:13:46 PM
Subject: Re: Re: Re: Fw: SD DVB-T999 firmware required

Dear Wade

Thanks for your information.

Yes,we can help you fix the issues.

It's my STB , we can send you the SW and show you how to upgrade the STB.

But firstly pls let me know what's the problem with the STB ？

What do you want me to fix ？

Waiting for your reply.

Tks & br

Sam Wong

Sales Manager

Gimli

10 posts

Wannabe Geek

#388367 5-Oct-2010 17:08

Received our reply as above too!!

Not wanting to pull it apart to make it work. Hopefully there'll be a fix soon!!

wadeb

10 posts

Wannabe Geek

#388386 5-Oct-2010 17:49

Inside the Box

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

ZollyMonsta

3009 posts

Uber Geek

ID Verified

Trusted

#388400 5-Oct-2010 18:27

Just about enough room to put a hard drive in there it would seem...

Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

PeterRW

9 posts

Wannabe Geek

#388405 5-Oct-2010 18:58

Can you guys hear the buzzing/whining sound when the receiver is on standby?

Andy_Walker

89 posts

Master Geek

#388546 5-Oct-2010 23:08

Yes, I here a buzzing on my unit.

kniederberger

11 posts

Geek

#388606 6-Oct-2010 08:24

I'm begnning to wonder if the buzzing in standby is supposed to be a reminder to turn it on for a scheduled recording!

Wade, thanks for the info and time you're putting in to finding a fix. In your emails to the manufacturer, has anything been mentioned about MHEG-5 EPG support? The EPG only displays a few hours like most HTPC software does. Also, was anything mentioned about being able have the unit power on and off based on a scheduled recording instead of the separate menu for power on/off time (it would be easy to forget about this). This may be being a bit picky considering the price but it doesn't hurt to ask.

FlyingPete

112 posts

Master Geek

#388625 6-Oct-2010 08:58

wadeb:
Inside the Box

Is that chip in the middle with the small heatsink the one that putting a larger heatsink on seems to improve things?

Oblivian

7300 posts

Uber Geek

ID Verified

#388760 6-Oct-2010 14:22

MHEG5 requires software licencing on the makers behalf.

For $70 it aint gunna happen. Not even on my Vantage @ $260

jeavo

2 posts

Wannabe Geek

#388942 6-Oct-2010 21:21

I too received the same generic fob-off email from 1-day as PeterRW on 5th Oct. Although they mentioned the fix was to be released on that day, I'm still waiting.

Interested to hear what feedback wadeb gets from China. Looks promising.

wadeb

10 posts

Wannabe Geek

#389007 7-Oct-2010 00:36

have recieved a file .ap upgrade worked, diddnt fix auto tune under nz, did fix time zone now wellington
testing for crasing over night.
will upload tomorrow
Cheers
Wade

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