New Freeview HD hardware: eXtra Terrestrial Freeview HD tuner

Forums › Freeview (DVB-T/DVB-S) › New Freeview HD hardware: eXtra Terrestrial Freeview HD tuner

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18 posts

Geek

#190883 20-Jan-2009 19:40

thebeezneez: Hi Guys,
I'm one of the 'lucky' ones - I've had my ET since early Oct working out on Waiheke Is, and other than having to reboot it prob once a week, I haven't really had any problems. I consider rebooting weekly to be acceptable - this is normally required when I'm unable to change channel or the mute icon stays onscreen despite not being muted. Like most, I've found the Quality and Signal indicators a mystery - Quality at full strength, Signal displayed at 10% odd?!

My question though is about the software, should I be updating the software at all?
I have not made any upgrades since receiving the box, and reading the posts, am reluctant to make any changes. Like most, I'm keen and waiting for that PVR functionality which is creating so much discussion. But otherwise, dont see any real reason to update software at this point.

broozm

48 posts

Geek

ID Verified

#190885 20-Jan-2009 19:42

Bugger! Just noticed that the time reports as 14:52 when it is in fact 19:38 (just when I thought I had one of the "good" units).
Power on and off fixes it - but for how ong.
Surely when a recording session is scheduled, the machine will have to be kept "running" so the time doesn't go out..?

pete9321

105 posts

Master Geek
Inactive user

#190886 20-Jan-2009 19:46

new software on website fixes that...
freeviewnz.com

rizzo

18 posts

Geek

#190887 20-Jan-2009 19:49

thebeezneez: Hi Guys,
I'm one of the 'lucky' ones - I've had my ET since early Oct working out on Waiheke Is, and other than having to reboot it prob once a week, I haven't really had any problems. I consider rebooting weekly to be acceptable - this is normally required when I'm unable to change channel or the mute icon stays onscreen despite not being muted. Like most, I've found the Quality and Signal indicators a mystery - Quality at full strength, Signal displayed at 10% odd?!

My question though is about the software, should I be updating the software at all?
I have not made any upgrades since receiving the box, and reading the posts, am reluctant to make any changes. Like most, I'm keen and waiting for that PVR functionality which is creating so much discussion. But otherwise, dont see any real reason to update software at this point.

Hi BeezNeez,
I have a similar experience to you. I have had little or no problems with the actual ET box, I am not really interested in PVR so I will not update for that.
As I have pointed out a couple of times on this forum, I tried to update the software once and failed. Now I am very happy I didn't update. I still feel that al lot of these problems come from the upgrade, and the original software is a lot more reliable.. So my advice is, if it ain't broke, don't try and fix it!
(p.s. I see you are a Zappa fan..good one mate)

robjg63

4098 posts

Uber Geek

Subscriber

#190892 20-Jan-2009 20:05

rizzo:
thebeezneez: Hi Guys,
I'm one of the 'lucky' ones - I've had my ET since early Oct working out on Waiheke Is, and other than having to reboot it prob once a week, I haven't really had any problems. I consider rebooting weekly to be acceptable - this is normally required when I'm unable to change channel or the mute icon stays onscreen despite not being muted. Like most, I've found the Quality and Signal indicators a mystery - Quality at full strength, Signal displayed at 10% odd?!

My question though is about the software, should I be updating the software at all?
I have not made any upgrades since receiving the box, and reading the posts, am reluctant to make any changes. Like most, I'm keen and waiting for that PVR functionality which is creating so much discussion. But otherwise, dont see any real reason to update software at this point.

Hi BeezNeez,
I have a similar experience to you. I have had little or no problems with the actual ET box, I am not really interested in PVR so I will not update for that.
As I have pointed out a couple of times on this forum, I tried to update the software once and failed. Now I am very happy I didn't update. I still feel that al lot of these problems come from the upgrade, and the original software is a lot more reliable.. So my advice is, if it ain't broke, don't try and fix it!
(p.s. I see you are a Zappa fan..good one mate)

If your problem trying to update, was that your usb flash drive wasnt recognised, Then it seems by accident, they have admitted that the ET doesnt support 'some' USB drives too well. I think that was mentioned as one of the things the Chinese developers were working on in that email that Pete posted recently. The software upgrade works ok provided it will decide it can see your flash drive. I had to try a couple before it would work. Hmmm - you might end up with a catch 22 situation there. You would need to install the latest software (from your USB flash drive) in order for it to recognise your flash drive.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

thebeezneez

5 posts

Wannabe Geek

#190900 20-Jan-2009 20:40

Thanks for that Rizzo - will wait for proven PVR functionality before looking at updating.

________________________________________________________________________________

"Remember, there's a big difference between kneeling down and bending over"
Frank Zappa
________________________________________________________________________________

InspectorGadget

208 posts

Master Geek

#190904 20-Jan-2009 20:59

broozm: Bugger! Just noticed that the time reports as 14:52 when it is in fact 19:38 (just when I thought I had one of the "good" units).
Power on and off fixes it - but for how ong.
Surely when a recording session is scheduled, the machine will have to be kept "running" so the time doesn't go out..?

pete9321: new software on website fixes that...
freeviewnz.com

The new software DOES NOT fix this. I am running the November software and I have the same issue. In standby the clock can freeze on a time, and the only two ways of getting it back are either by powering ON the uinit so that it syncs up with the signal, or power cycling it. This has been reported many times.

The box also has a problem with audio dropouts on Channel 6 and 7. The audio disappears entirely for 2-30 seconds several times an hour. The picture remains crystal clear. This points to the box having some kind of issue with the encoding of the audio on these two channels only. Other channels are fine.

Pete, can you please comment on this and pass it onto your engineers if this has not already been.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Deev8

481 posts

Ultimate Geek

#190980 21-Jan-2009 10:16

broozm: Bugger! Just noticed that the time reports as 14:52 when it is in fact 19:38 (just when I thought I had one of the "good" units).
Power on and off fixes it - but for how ong.
Surely when a recording session is scheduled, the machine will have to be kept "running" so the time doesn't go out..?

pete9321: new software on website fixes that...
freeviewnz.com

InspectorGadget: The new software DOES NOT fix this. I am running the November software and I have the same issue. In standby the clock can freeze on a time, and the only two ways of getting it back are either by powering ON the uinit so that it syncs up with the signal, or power cycling it. This has been reported many times.

My experience is similar. My ET receiver was supplied with the November firmware, and the clock occasionally freezes when it's on standby - it happens two or three times per week.

MrWestie

116 posts

Master Geek

Trusted

#191217 22-Jan-2009 09:29

Channel sticking seems to be more regular now.
Every 2 days?

Always in the morning after it has been on standby overnight.

Does not matter what channel I leave it on.

Only a full power off will fix.

My refund request emails have been ignored.

Time to make that call.

edit:

Not entirely happy but at least will get some $ back.

Refund less $40, I got at 275.

waynes1

12 posts

Geek

#191240 22-Jan-2009 10:53

MrWestie:
Not entirely happy but at least will get some $ back.
Refund less $40, I got at 275.

Same he offered me - now just need to actually get it.

waynes1

12 posts

Geek

#191242 22-Jan-2009 10:58

I see another HDTV PVR on Trademe
http://www.trademe.co.nz/Trade-Me-Motors/Boats-marine/Parts-accessories/Radio-electronics/auction-197968949.htm
A Yess CDVB-T9900

Any thoughts?

Deev8

481 posts

Ultimate Geek

#191251 22-Jan-2009 11:31

MrWestie: Not entirely happy but at least will get some $ back.
Refund less $40, I got at 275.

If you have returned goods because they are not "of acceptable quality" or "fit for purpose", then you are entitled to a full refund of the price that you paid, not a partial refund. It's worth reading through the Ministry of Consumer Affairs website on the Consumer Guarantees Act

waynes1

12 posts

Geek

#191252 22-Jan-2009 11:38

Deev8:
MrWestie: Not entirely happy but at least will get some $ back.
Refund less $40, I got at 275.
If you have returned goods because they are not "of acceptable quality" or "fit for purpose", then you are entitled to a full refund of the price that you paid, not a partial refund. It's worth reading through the Ministry of Consumer Affairs website on the Consumer Guarantees Act

While this is true "acceptable quality" and "fit for purpose" are 2 very subjective terms. I would suggest that the alternative is the Disputes Tribunal but that costs to register a case and will take time with no clear outcome. Sometimes it is better to take the bitter pill and live for another day

mattstutter

49 posts

Geek

#191284 22-Jan-2009 13:06

unless you all band together and lodge a complaint as one.... Suspect the dispute would be quickly settled if there are multiple parties involved...

MrWestie

116 posts

Master Geek

Trusted

#191295 22-Jan-2009 13:34

That sounds like a plan.

But even if the tribunal hands down a ruling, there is not much they can do if the seller does not play ball.

Seen on fair go too many time

Best I can hope for is someone else learns from our mistake.

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