Panasonic DMR-HWT260 owners thread.

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#1662614 2-Nov-2016 12:30

The main guy I have been dealing with at Panasonic that has been looking into this fault is saying the same thing that he believes its a signal issue. I have reservations as there are far to many people that are complaining about this problem for it to be this. There are also the people who have put up with it that think its normal as well I guess.

There is a general fault here and be what ever it is it needs to be sorted out.

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littleheaven

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#1662785 2-Nov-2016 15:48

It might well be something to do with Freeview Plus - I have not noticed the issue on my non-Freeview Plus 840GZ.

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#1662787 2-Nov-2016 15:51

Not sure what to do now, as its only been a few days.

Should I take it back to Harvey Norman for a refund or..?

Tam3764

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#1662791 2-Nov-2016 15:58

littleheaven:

It might well be something to do with Freeview Plus - I have not noticed the issue on my non-Freeview Plus 840GZ.

Yes it could be something like a sub carrier data element in the signal that's specific to the Freeview Plus functionality.

It doesn't happen on an older FreeviewHD TV I have on the same aerial, thats using the older EPG.

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#1662793 2-Nov-2016 16:00

I've had an HWT260 since June and have never seen the problem, however I rarely watch live via the PVR but rather use the TV tuner or mySky. HWT260 recording playback has been flawless.

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#1662794 2-Nov-2016 16:00

Tam3764:

littleheaven:

It might well be something to do with Freeview Plus - I have not noticed the issue on my non-Freeview Plus 840GZ.

Yes it could be something like a sub carrier data element in the signal that's specific to the Freeview Plus functionality.

It doesn't happen on an older FreeviewHD TV I have on the same aerial, thats using the older EPG.

So...

Who is responsible for fixing this...who do we call?

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Tam3764

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#1662796 2-Nov-2016 16:02

Spyware:

I've had an HWT260 since June have have never seen the problem, however I rarely watch live via the PVR but rather use the TV tuner or mySky. HWT260 recording playback has been flawless.

Yes, the problem only occurs when watching live TV through the HWT260. Recordings play back fine, as does on demand content.

Tam3764

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#1662813 2-Nov-2016 16:10

Pumpedd:

Tam3764:

littleheaven:

It might well be something to do with Freeview Plus - I have not noticed the issue on my non-Freeview Plus 840GZ.

Yes it could be something like a sub carrier data element in the signal that's specific to the Freeview Plus functionality.

It doesn't happen on an older FreeviewHD TV I have on the same aerial, thats using the older EPG.

So...

Who is responsible for fixing this...who do we call?

Call Panasonic NZ support line and explain you're having the problem as seen in this thread; it's a known problem.

The more people that report it, the more likely a fix.

MikeB4

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#1662820 2-Nov-2016 16:25

I have this afternoon connected my unit in the bedroom where we have a TV that has Freeview Plus. That TV has had no issues at all and is connected to a different antenna to that in the lounge. The Panasonic has been getting black screens. So, in the lounge we had black screens and freezes and now in the bedroom on different antenna and environment.

Here is a crazy notion, lets give peace a chance.

Tam3764

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#1662827 2-Nov-2016 16:34

The last time I spoke to Panasonic I was advised to keep a log of when the black screen events were observed, what channel, and whether changing to another major channel grouping (e.g. from TV1 to TV3) helped.

I've already sent some through, but since there's been no progress I'll be restarting that again.

For others dealing with this issue, that might help them trouble shoot this, and get some hard incidence data to deal with.

Tam3764

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#1662830 2-Nov-2016 16:39

MikeB4:

I have this afternoon connected my unit in the bedroom where we have a TV that has Freeview Plus. That TV has had no issues at all and is connected to a different antenna to that in the lounge. The Panasonic has been getting black screens. So, in the lounge we had black screens and freezes and now in the bedroom on different antenna and environment.

That seems pretty conclusive.

I guess it could still be something specific to this run of Panasonic hardware that's being affected by the broadcast signal, but that's still firmly the responsibility of Panasonic and Freeview/Kordia to sort out and fix.

Out of interest, how recent and what brand is the FreeviewPlus TV? (i.e. is it Panasonic?)

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MikeB4

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#1662833 2-Nov-2016 16:43

Tam3764:

MikeB4:

I have this afternoon connected my unit in the bedroom where we have a TV that has Freeview Plus. That TV has had no issues at all and is connected to a different antenna to that in the lounge. The Panasonic has been getting black screens. So, in the lounge we had black screens and freezes and now in the bedroom on different antenna and environment.

That seems pretty conclusive.

I guess it could still be something specific to this run of Panasonic hardware that's being affected by the broadcast signal, but that's still firmly the responsibility of Panasonic and Freeview/Kordia to sort out and fix.

Out of interest, how recent and what brand is the FreeviewPlus TV? (i.e. is it Panasonic?)

Our non Freeview Plus TV (lounge) is a Panasonic VT65, the Freeview Plus TV (bedroom) is a Samsung and is a couple of months old. Our BWT760 is about four months old maybe less.

I am sure it's a firmware issue in the Panasonic units

Here is a crazy notion, lets give peace a chance.

luked

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#1662922 2-Nov-2016 20:05

Yeah I definitely think it's Freeview Plus that's responsible. I posted in the other thread (the random black screen one, can't link to it cause new user restrictions) that once I disabled Freeview Plus the problem went away and it has never happened again. Don't know why but that is what did it for me. It's not so much a problem for me because my TV does Freeview Plus and I don't really use it much anyway.

Pumpedd

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#1662937 2-Nov-2016 20:15

Mine starting happening tonight only when the unit was recording and I was watching another channel live. I think its a hardware issue.

MikeB4

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#1663193 3-Nov-2016 10:56

I have cleared all timer records etc and still experiencing this frustrating issue. I think I am close to sending to Panasonic for testing.

Here is a crazy notion, lets give peace a chance.

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