Dish TV aerialBox T2200 Official Discussion

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150 posts

Master Geek
+1 received by user: 9

#1806759 26-Jun-2017 09:07

What time of night was it?

I was watching ondemand last night (Call the midwife) about 7:00 pm and about 10mins into the latest episode and for some reason the DishTV box rebooted. I restarted the ondemand app and played the episode with no further issues.

Cheers

Bernard

Going with the flow means going down the gurgler with everyone else. Dare to strike out on your own.

treenz

17 posts

Geek

#1806761 26-Jun-2017 09:09

The box often just restarts, the screen goes black as if you have switched it off (even though the remote is on the side table), it then shows middleware initializing and starts up again. I have noticed this happens more when you are watching a recorded program and the timer kicks in to record a program. We do watch a lot of TV 1 so can't really say if it is just TV 1 or other channels. We were watching a program the other night and we were about 95% through when the box restarted and then started a new recording, we went back to our recorded program to continue watching and it did not remember where we were so had to ffwd nearly to end again :(

TVNZ ondemand is working again with the new firmware.

Voice and program sync is still an issue which happens when you want to go quickly through a program, have to stop and restart quite often which does bring it back into sync.

The filter seems to make the picture more stable, no change to signal strength or quality when looking at the meter. Not completely fixed as the picture still flickers occasionally but better than it was and the sound does not seem to be a problem anymore (to date).

kimxk

74 posts

Master Geek
+1 received by user: 14

#1806762 26-Jun-2017 09:10

bernardgbailey:

What time of night was it?

I was watching ondemand last night (Call the midwife) about 7:00 pm and about 10mins into the latest episode and for some reason the DishTV box rebooted. I restarted the ondemand app and played the episode with no further issues.

Cheers

Bernard

It was about 9pm ish Saturday night. Same deal, went back and watched the rest of the show without issue, but had to fast forward back to where we were up to.

joshhill96

1512 posts

Uber Geek
+1 received by user: 188

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#1807185 26-Jun-2017 18:56

kimxk:

@joshhill96

My T2200 got the update, and now TVNZ on demand is working again, however it rebooted in the middle of watching a TV1 programme. No warning, nothing.

Hi kimxk

When you say reboot was this when it was updating or did this happen after it was upgraded? The firmware for this issue was set at high priority as this was a nationwide fault so we needed to push the upgrade out without delay.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

kimxk

74 posts

Master Geek
+1 received by user: 14

#1807190 26-Jun-2017 19:10

I updated the firmware on the day it came out, I.e. last week.

The reboot happened while watching tv1 on demand. It looked like it was going to an ad but rebooted instead.

bernardgbailey

150 posts

Master Geek
+1 received by user: 9

#1807521 27-Jun-2017 11:35

Yes Kim, I remember now it looked like was going to an ad break, and then it rebooted. Sounds like we had the same issue.

Cheers

Bernard

Going with the flow means going down the gurgler with everyone else. Dare to strike out on your own.

Dyson

Shop now for Dyson appliances (affiliate link).

joshhill96

1512 posts

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#1807533 27-Jun-2017 11:56

bernardgbailey:

Yes Kim, I remember now it looked like was going to an ad break, and then it rebooted. Sounds like we had the same issue.

Cheers

Bernard

I will follow this up today and see what the team thinks

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

joshhill96

1512 posts

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#1808064 28-Jun-2017 09:25

bernardgbailey:

Yes Kim, I remember now it looked like was going to an ad break, and then it rebooted. Sounds like we had the same issue.

Cheers

Bernard

Hi Guys

Could you please do a factory reset and see if the issue resolves, If not then please PM Me some details of your unit and we can look at investigating this further.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

bernardgbailey

150 posts

Master Geek
+1 received by user: 9

#1808334 28-Jun-2017 16:03

@JOSHHILL96,

Josh,

I raised the issue as an experience that was of a little concern.

It hasn't happened again.

If it should happen again, I'll do a factory reset and then see if it happens again after that.

Speaking of Murphy's law, it will now not do it, until the most important recording of whatever is on.

Cheers

Bernard

Going with the flow means going down the gurgler with everyone else. Dare to strike out on your own.

kimxk

74 posts

Master Geek
+1 received by user: 14

#1808618 29-Jun-2017 08:33

Hi Josh,

Given that it isn't really repeatable (I watched two 30 minute episodes on demand last night and it didn't happen) a factory reset isn't going to troubleshoot much.

I will do one anyway.

Thanks,

joshhill96:

bernardgbailey:

Yes Kim, I remember now it looked like was going to an ad break, and then it rebooted. Sounds like we had the same issue.

Cheers

Bernard

Hi Guys

Could you please do a factory reset and see if the issue resolves, If not then please PM Me some details of your unit and we can look at investigating this further.

baudheadagain

4 posts

Wannabe Geek

#1809231 29-Jun-2017 21:32

Hi there.

Prime has disappeared from my list of channels on my T2200. Will a reset bring it back and if I do a reset will all my scheduled programs need to be set up again?

Dyson

Shop now for Dyson appliances (affiliate link).

bernardgbailey

150 posts

Master Geek
+1 received by user: 9

#1809239 29-Jun-2017 21:47

baudheadagain:

Hi there.

Prime has disappeared from my list of channels on my T2200. Will a reset bring it back and if I do a reset will all my scheduled programs need to be set up again?

Yup thats what happened to me

Good luck with that.

Cheers

Bernard

Going with the flow means going down the gurgler with everyone else. Dare to strike out on your own.

joshhill96

1512 posts

Uber Geek
+1 received by user: 188

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#1809251 29-Jun-2017 22:15

baudheadagain:

Hi there.

Prime has disappeared from my list of channels on my T2200. Will a reset bring it back and if I do a reset will all my scheduled programs need to be set up again?

Yes, your scheduled programs will need to be re-added after the reset, this does not wipe your recordings however.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands