As this is not my house It seems the install was done by a 'mate' so I'm lead to believe they may have just not aligned the dish correctly? There also seems to be three Arial cables running into the device including one leading to the old TV Arial input is this normal or a mistake?
I have recommended that they seek a professional installer to fix issues, (tried turning off, unplugging, plugging back in, it was running a little hot so figure it could be that but no such luck)...
If there is some simple hints to fixing 'no signal' issues, that would be helpful, otherwise it's time to call in a professional.
We are located in Auckland, and no settings have been changed since install over a year ago,