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2 posts

Wannabe Geek

# 132214 13-Oct-2013 01:12
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I was just trying to watch Downton Abbey. The freeview website suggested I do a factory reset to see if I could get Prime, now they've changed the way they broadcast. So I accidentally selected Erase All Channel Data which promptly erased all my channels. Well, they're still there in the Channel Edit menu, but when they don't come up in the auto search/scan anymore like it used to, and when I change channels it tells me what each channel is supposed to be (like it used to) but just says No (or Bad) Signal. Except for not getting Prime, at least I got the other freeview channels before I messed around with it. Now nothing! And I can't find any information on the Internet about the manufacturer or a manual. Help?

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549 posts

Ultimate Geek

  # 914291 13-Oct-2013 11:07

Hi, what is the model of your decoder? We can't help without that!

don't mess with me.... i'm the hd insider....

884 posts

Ultimate Geek


  # 914296 13-Oct-2013 11:20
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The answer is in the heading, it's a Gog ;-)

I would do a factory reset , then an auto tune on FTA only, or a manual tune on 12456 &
make sure you tick network search


549 posts

Ultimate Geek

  # 914297 13-Oct-2013 11:24

oops, never heard of a Gog. Now I'm all agog...

don't mess with me.... i'm the hd insider....

51 posts

Master Geek

  # 914485 13-Oct-2013 22:16
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I've had exactly this happen on my Windows Media Centre 7 (2 x hauppauge Nova-S).

For 2 + years this box has been feeding me my freeview TV. Just the other night I noticed All of my channel data had comopletely gone. I could still watch a few channels but none of the EPG information was there and Prime had completely disappeared.

I tried to get them back using this thread (which was a great help setting my box up initially):

And it's worked, I have all my EPG information back!


Prime has still completely disappeared. 

Don't mean to hijack this thread, but thought what happened to you might be related to what happened to me somehow.

Has anyone else lost prime on their DVB-S setup?

51 posts

Master Geek

  # 914487 13-Oct-2013 22:19
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Well, duh. 

Prime shut down on Freeview 12456 and is now on 12707


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