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# 132242 14-Oct-2013 18:42
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Maybe coincidence but ever since Wellington lost analogue we often get a blip or hiccup in the sound when watching Prime.  This never happened earlier.

About every two minutes there is a distinct cut in sound, not the picture, and doesn't occur with any other channel.

Anyone got a clue as to why it's happening?  Is it just my TV or other people in Wellington too?

R.

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  # 914976 14-Oct-2013 19:05
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Terrestrial or Satellite?



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  # 914992 14-Oct-2013 19:42
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Sorry, should have said .... UHF/terrestrial staright into a Freeview TV.

R.

 
 
 
 


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  # 915022 14-Oct-2013 20:26
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Have tried doing a channel rescan?




Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 




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  # 915038 14-Oct-2013 20:50
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Yes, did a channel rescan, but will do it again.

R.

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  # 915066 14-Oct-2013 22:17
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What signal strength and quality?
Sounds like the Prime mux may be marginal.



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  # 915077 14-Oct-2013 22:40
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>What signal strength and quality?<

No idea, will need to play with TV settings menu and look for that data. As I said, it's been perfect for over a year until now.

R.



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  # 915313 15-Oct-2013 11:51
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Signal strength for TV One was 100%, for Prime 98%.

Have done a re-scan, and will see what happens now.

R.

 
 
 
 


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  # 915327 15-Oct-2013 12:21
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are you using a separate amp/home cinema setup?

I have had problems with using the audio return channel before with my amp with symptoms similar to yours, although why it would be restricted to one channel i don't know.



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  # 915338 15-Oct-2013 12:36
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Nope, nothing extra.

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  # 915616 15-Oct-2013 17:48

Rickles: Signal strength for TV One was 100%, for Prime 98%.

Have done a re-scan, and will see what happens now.

R.


Signal strength isn't as much use as signal quality. Quality shows the lack of bit errors. What are the quality readings?




don't mess with me.... i'm the hd insider....



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  # 915646 15-Oct-2013 18:35
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Bit error level = 0

I now have the latest firmware update, just in case that helps ... will install tomorrow morning.

R.



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  # 916372 16-Oct-2013 23:00
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Have installed latest Firmware ... still got the hiccup, but seems to be at about 4 or 5 minute intervals.

Again ONLY on Prime!

R.

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  # 916415 17-Oct-2013 07:21
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What tower are you taking the signal from?




Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 




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  # 916439 17-Oct-2013 08:16
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Hi Mike, signal coming from Fitzherbert.

R.

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  # 916459 17-Oct-2013 08:58
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Rickles: Hi Mike, signal coming from Fitzherbert.

R.


I am assuming you have the orientation of your antenna correct for Fitzherbert, that is the rebounder bars vertical.

Do you have line of sight?    




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


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