Magic 3600 Sound Looping on Prime.

Forums › Freeview (DVB-T/DVB-S) › Magic 3600 Sound Looping on Prime.

latimers

54 posts

Master Geek

#133387 20-Oct-2013 21:02

I've had my 3600 for a while now and after a few "teething problems" it's been working fine for about a year now.

Last night I recorded the rugby on Prime. When I tried to watch it at the start there was no picture and the sound kept “looping” i.e. replayed about three seconds of commentary over and over again. I fast forwarded about 30 minutes into the recording and it was back to normal. If I stopped the playback and then restarted it from the beginning, the sound looping was still there.

I've recorded a few programs since then and all of the programs on Prime have this problem at the beginning. I've also recorded a couple of programs from TV2 and TV3 and they're okay.

Is anyone else having this problem?

Bob.

1 | 2

2358 posts

Uber Geek

#918901 21-Oct-2013 01:27

There is a tech problem with sound sync on Prime at the moment, see Prime Facebook page

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

latimers

54 posts

Master Geek

#918927 21-Oct-2013 08:32

Thanks for the reply.

I couldn't actually find it on the Prime Facebook page, just the problem with Prime switching the satellite channel (which doesn't affect me).

However, I formatted the HD and reloaded the firmware (19NZb4) yesterday and recorded programs from One, TV2, TV3 and Prime overnight. The only one that had the problem was the one from Prime. The others were fine.

I've emailed Prime (Sky) asking them when they're going to get it fixed.

Bob.

Apsattv

2358 posts

Uber Geek

#919476 21-Oct-2013 23:48

No need to do anything Prime has fixed it.

latimers

54 posts

Master Geek

#919500 22-Oct-2013 07:46

Yes, it appears so. (After Sky/Prime support told me the solution was to retune my Magic box - even though I had already done that.)

I had also reset the Magic box to factory settings (even though I assumed I had effectively done that with the HD format and reload the firmware).

Recorded a couple of Prime programs last night and they were fine.

Sometimes I wonder whether these moves by Sky/Prime are designed to discourage people from using Prime so that they will switch to Sky.

Bob.

latimers

54 posts

Master Geek

#922789 27-Oct-2013 22:03

After a few days of it working okay (and Prime denying the problem was at their end) it's started again.

I recorded three programs on Saturday, two on Prime and one on TV3. The TV3 one was fine but both of the Prime ones had the looping problem.

Is anyone else getting this?

Bob.

marlinz

441 posts

Ultimate Geek

#922864 28-Oct-2013 07:13

latimers: After a few days of it working okay (and Prime denying the problem was at their end) it's started again.

I recorded three programs on Saturday, two on Prime and one on TV3. The TV3 one was fine but both of the Prime ones had the looping problem.

Is anyone else getting this?

Bob.

yes its happening to me as well only on Prime , happened last week with the All Black test match also , "Storage Wars" on twice over this long weekend so far have come up with the looping problem .

I am in Auckland

Amazon Echo

Amazon Dot

Lifx Bulbs

Nexus 5X
Magic TV 3600
Sony EX700

Unblocking service
Amazon Fire TV x 2 = Netflix USA + Amazon Prime
Lightbox

latimers

54 posts

Master Geek

#922868 28-Oct-2013 07:41

Thanks for the reply. What brand of receiver do you have? Satellite or terrestrial.

marlinz

441 posts

Ultimate Geek

#922875 28-Oct-2013 08:27

latimers: Thanks for the reply. What brand of receiver do you have? Satellite or terrestrial.

i have magictv 3600 (terrestial uhf)

Amazon Echo

Amazon Dot

Lifx Bulbs

Nexus 5X
Magic TV 3600
Sony EX700

Unblocking service
Amazon Fire TV x 2 = Netflix USA + Amazon Prime
Lightbox

butlerboy

457 posts

Ultimate Geek

#922984 28-Oct-2013 12:00

Same problem every now and then on my Magic TV 3600 but only on channels on the Kordia mux (ie: prime, choice, sommet sports etc). The best work around I've found is if you press the 'Play' button a couple of times after it first loops it comes right.

latimers

54 posts

Master Geek

#923031 28-Oct-2013 14:02

Thanks for the hint about pressing the Play button a couple of times. It works for me.

So if the issue seems to originate with the Kordia mux, who do we hassle about it?

Bob.

m0nkey

15 posts

Geek

#923147 28-Oct-2013 18:32

I'm having the same very frustrating problem, with both the 3600 and 3700. Prime only.

Interestingly I don't have this issue with our local TV station here in Dunedin, which is also handled by Kordia.

latimers

54 posts

Master Geek

#923535 29-Oct-2013 13:42

I've just had a call from someone at Sky TV wanting details of the problem. She sounded quite concerned that they find a solution.

Does anyone know whether this issue is limited to just the Magic boxes? For example, are the Panasonic PVRs having the same problem?

For you guys having problems with your Magic boxes, what firmware are you running? (I'm on 3.19NZb4)

Bob.

B1GGLZ

1961 posts

Uber Geek

#923568 29-Oct-2013 14:40

latimers: For example, are the Panasonic PVRs having the same problem?

Bob.

Can't say I've ever experienced the problem on my Panasonic BWT720 or my Hauppage HVR2200.
In Auckland using Waiatarua.

marlinz

441 posts

Ultimate Geek

#923625 29-Oct-2013 16:00

latimers: I've just had a call from someone at Sky TV wanting details of the problem. She sounded quite concerned that they find a solution.

Does anyone know whether this issue is limited to just the Magic boxes? For example, are the Panasonic PVRs having the same problem?

For you guys having problems with your Magic boxes, what firmware are you running? (I'm on 3.19NZb4)

Bob.

MTV 3600 3.17

Amazon Echo

Amazon Dot

Lifx Bulbs

Nexus 5X
Magic TV 3600
Sony EX700

Unblocking service
Amazon Fire TV x 2 = Netflix USA + Amazon Prime
Lightbox

butlerboy

457 posts

Ultimate Geek

#923752 29-Oct-2013 19:14

latimers: For you guys having problems with your Magic boxes, what firmware are you running? (I'm on 3.19NZb4)

Bob.

3.17 here

1 | 2