networkn:

 

I liked the product, and I have a prior experience with the owner. The sales people were very good, pretty honest in my experience (possibly the only honest sales people in the RMM Industry in my experience), but the "new" UI isn't much of an improvement over the old one, and this is an area I feel needs a lot of work. It's pretty cost effective actually I must say, and they were prepared to work hard to earn our business. The main concern is the UI and perhaps a few of the integrations. We may look again at some stage.

Part of the reason we abandoned N-Able and went back to Naverisk was the UI.  N-Able had an attractive design, but the 'device list' was sparse on detail, and you had to dig down to get information.  My feedback to Naverisk was that I loved their 'wide table' device list.  You get shedloads of information about of a machine(s) simply by scrolling right, and can re-arrange the columns so the information you want is closest at hand or click on the column header to sort the device list by the information in that column.  For example....  what's the IP address of a machine and is it in or our of the office?  Scroll right and I can see it's internal IP is in the same subnet from the others (but if that is a common subnet the information is not quite so helpful), but I can see that it's external IP is different from the others so it must be out of the office.

With N-Central for example, gathering that information would have taken 6 click-and-waits, and if I recall correctly the IP's didn't automatically update so you had to send out a task to do that.  Good looks did not equal good functionality.

One of the things that enticed me back to Naverisk was the support.  It's more often than not them chasing me for an update about a ticket I've raised.  We get consistently brilliant support from a small number of our vendors (I'm looking at you, Snappernet), and Naverisk is easily in the top three.

But as stated by others....  no RMM is perfect.