Remote Management Monitoring Software

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Gruntam

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#214218 2-May-2017 16:12

Hey there,

Just wondering if you could make some suggestions as to any RMM solutions you could recommend...

We have +200 PC's out and about that we would like to monitor and remote..

We lived through having Naverisk and Pulseway... Both of which have been good...

But our contract due for renewal - but am open to any alternatives?

Thanks - Grunta

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589 posts

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#1774373 2-May-2017 16:24

LogMeIn Central is pretty good for out-of-band management, but a bit pricey.

MeshCentral has some pretty basic general features but strong Intel AMT support for both in and out-of-band management. It free / open source and offers a free server or host your own.

Have used both quite a bit; there also a few Microsoft products such as InTune..

solutionz

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#1774404 2-May-2017 16:42

TimA:

LogMeIn is good, We used it at Vodafone a lot and i found their products good. Hey also offer a range of other services that may be of benefit to bundle in.

My current employer installed some Team Viewer enterprise edition for unknown reasons, just appeared the other week. Still, ew team viewer.

Yeah their One-to-Many feature is good for pushing out software updates (MSI / batch files) out in the background. Gives you all the usual unattended access etc. plus consoles to manage Windows updates, Anti-Virus status etc.

Only problem I found was with the way it handled desktop sessions which caused issues with our headless servers / RDP users.

i.e. If a user is connected to a PC / server via RDP; than you try to connect via LogMeIn the RDP user is kicked off. (TeamViewer and others don't have this issue and will share the session with the RDP user). We had to switch local remote desktop to VNC because of this.

MackinNZ

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#1774437 2-May-2017 16:57

I've just switched from SolarWinds (formerly LogicNow, formerly GFI Max, formerly HoundDog) to Atera.

I find Atera very good and VERY competitively priced. SolarWinds was getting just too expensive and the quality of the product/service was deteriorating.

Edit: fixed link

Dynamic

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#1774438 2-May-2017 17:00

We are just in the process of moving back to Naverisk after using another product for a year. The other product was OK but frustrating in different ways and was notably more expensive.

Naverisk was bought out about 18 months ago and at the time the promise of annoyances being fixed was not enough to hold our business. In the meantime, the new owners have invested heavily in development so the things that annoyed us have been resolved or replaced. In hindsight I should have just stuck with it a bit longer!

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Andib

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#1774463 2-May-2017 17:08

We've just migrated 5500 computers to Bomgar from a mix of Config Manager Remote Control, VNC & Teamviewer. Really nice & easy to use and has some good features such as Mobile & VPro remote control.

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networkn

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#1774472 2-May-2017 17:29

We use Labtech. I'm sorry to say I can't recommend it unless:

1) You are prepared to dedicate an entire engineers time to managing it, handling automation, scripting, managing woeful support.

2) You are vastly experienced at the above things and prepared to battle.

3) You understand that support (L2+) is only available to you 2-3 hours a day and that if you call outside that, you are essentially getting someone who logs a ticket and assigns it to someone who works regular US hours.

It's a good tool in lots of ways, very extensible, very flexible, but there is pretty much very little out of the box useful for a small MSP.

The community is getting better, there are lots of smart people. Development is better than it was. Support is exceptionally hit and miss. QA in my experience is pretty much non-existent.

It's priced pretty competitively. I like the one price for an agent regardless of whether it's a server or workstation.

We had Kaseya before that. It was a cancer in my business.

My basic belief is that all RMM providers are liars and very good at Marketing, will over promise and under deliver chronically.

Atera would be something we would consider if it wasn't cloud only. It's pretty basic compared to either Kaseya or Labtech. (also no screenconnect integration which is a deal breaker).

Solarwinds I have found to be disgracefully dishonest in my dealings with their sales people. They say things like "we send a box of wine to Labtech everytime we go against them because it's so easy to take customers from them". They promise to beat any price, but then kill you with extras.

CYaBro

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#1774509 2-May-2017 19:08

We switched from Naverisk to Pulseway a few years ago and haven't looked back.

I'd say stick with Pulseway.

Opinions are my own and not the views of my employer.

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raytaylor

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#1782149 14-May-2017 23:11

I think connectwise is the leader in this area at the moment - or so their facebook adverts would appear, and I know one of the biggest IT companies in the country are changing over to it, with half the company already using it for a couple of years.

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xyf

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#2161344 15-Jan-2019 09:35

Hey all,

Just wondering how you are getting on with any of these solutions?

We are looking to migrate from Labtech due to its complexities to a cloud-based solution. Only about 100 windows seats but they are spread out across all of NZ so reliability is super high as I don't want to fly somewhere to fix anything. Our machines are super basic too, just general windows/office/internet apps stuff.

Atera is looking promising at this stage, I did think that perhaps we could look at Intune though

engedib

254 posts

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#2161353 15-Jan-2019 10:00

xyf:

Hey all,

Just wondering how you are getting on with any of these solutions?

We are looking to migrate from Labtech due to its complexities to a cloud-based solution. Only about 100 windows seats but they are spread out across all of NZ so reliability is super high as I don't want to fly somewhere to fix anything. Our machines are super basic too, just general windows/office/internet apps stuff.

Atera is looking promising at this stage, I did think that perhaps we could look at Intune though

I find ScreenConnect pretty good these days :)

networkn

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#2161355 15-Jan-2019 10:05

Screenconnect is NOT an RMM it's a remote control tool. It's an excellent one, but it's not an RMM nor even close to a replacement for it.

In my view right now, there is no "amazing" RMM solutions around. Some are better at some things than others, some have crap support but is a decent product, others the other way around. All the ones I have seen are over promising and under deliverying majorly. Atera is limited, but it's priced effectively, esp for 100 users. It's likely going to be enough for desktop monitoring so long as you aren't looking to build a lot of automation.

The more scalable ones, are basically frameworks that require a lot of time and energy. In my view the big ones like Labtech and Kaseya, shouldn't be sold for under 1000 agents with a dedicated engineer to manage them, handle automation etc.

It's super powerful, but a major problem if you can't throw enough people and time at it to get the most from it.

I am pretty sure the sales techniques from almost all of them would fall foul of fair trading rules here.

xpd

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#2161395 15-Jan-2019 10:36

Dynamic:

We are just in the process of moving back to Naverisk after using another product for a year. The other product was OK but frustrating in different ways and was notably more expensive.

Naverisk was bought out about 18 months ago and at the time the promise of annoyances being fixed was not enough to hold our business. In the meantime, the new owners have invested heavily in development so the things that annoyed us have been resolved or replaced. In hindsight I should have just stuck with it a bit longer!

Naverisk has gone back to the original NZ owners, so is back on track with a lot of stuff :) We run it at work.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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networkn

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#2161398 15-Jan-2019 10:41

xpd:

Dynamic:

We are just in the process of moving back to Naverisk after using another product for a year. The other product was OK but frustrating in different ways and was notably more expensive.

Naverisk was bought out about 18 months ago and at the time the promise of annoyances being fixed was not enough to hold our business. In the meantime, the new owners have invested heavily in development so the things that annoyed us have been resolved or replaced. In hindsight I should have just stuck with it a bit longer!

Naverisk has gone back to the original NZ owners, so is back on track with a lot of stuff :) We run it at work.

I liked the product, and I have a prior experience with the owner. The sales people were very good, pretty honest in my experience (possibly the only honest sales people in the RMM Industry in my experience), but the "new" UI isn't much of an improvement over the old one, and this is an area I feel needs a lot of work. It's pretty cost effective actually I must say, and they were prepared to work hard to earn our business. The main concern is the UI and perhaps a few of the intergrations. We may look again at some stage.

The new Web UI of Labtech is 1st class, and whilst it's not a replacement of the 32bit bit client yet, I can see it's getting there. If they keep the speed up, it might be the first time I've preferred a WebUI to a 32Bit client for this type of product.

lxsw20

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#2161408 15-Jan-2019 10:58

We use Manage Engine Desktop Central at work. I've actually been really happy with it. Think they do both an MSP and End user version. It's self hosted.

xyf

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#2161409 15-Jan-2019 11:04

See I only live in webui's, i would rather have zero apps installed and run totally off the web.

I see what you mean, i just had a 30 min conversation with Pulseway and I couldn't get them off the phone. So pushy, looking to sign me up right now even though I made it clear i was evaluating 4 or 5 vendors then creating a shortlist next week. Their product seems ok but that sales person...

Looking into syncromsp at the moment,

Atera is looking good too

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