Windows live domains/Hotmail/Outlook.com mail missing!?

Forums › IT Pro and developers › Windows live domains/Hotmail/Outlook.com mail missing!?

ArcticSilver

729 posts

Ultimate Geek

#108337 28-Aug-2012 19:16

Yesterday, my email account was fine.

Today I log in to to find I only have 5 emails (when I should have thousands), all my settings are gone and I have 2 welcome messages (like I have just setup a new account).

Anyone else having this issue? Anyone else missing mail from Hotmail/outlook.com?

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#678342 28-Aug-2012 19:26

Have you created a new alias for Hotmail/Outlook by any chance? Is this a custom domain?

ArcticSilver

729 posts

Ultimate Geek

#678355 28-Aug-2012 19:44

freitasm: Have you created a new alias for Hotmail/Outlook by any chance? Is this a custom domain?

Nope, I have not.

It is a custom domain yes.

allan

2043 posts

Uber Geek

ID Verified

Lifetime subscriber

#678366 28-Aug-2012 20:07

No issue with email for my custom live domain.

billgates

4705 posts

Uber Geek

Trusted

#678372 28-Aug-2012 20:14

Check the deleted folder? Inside deleted folder is recovery option to undelete some deletes emails. go to hotmail support and raise a ticket. They are pretty good with looking into individual situations.

Do whatever you want to do man.

ArcticSilver

729 posts

Ultimate Geek

#678381 28-Aug-2012 20:29

billgates: Check the deleted folder? Inside deleted folder is recovery option to undelete some deletes emails. go to hotmail support and raise a ticket. They are pretty good with looking into individual situations.

Already checked there and tried the recovery. Nothing.

I doubt it was my email some how being wiped, as my account settings are also gone.

I would ticket them, if I can figure out how to, I cannot find any ticketing system. The only way I have found to contact them is their forums, which I have posted on.

ArcticSilver

729 posts

Ultimate Geek

#683161 8-Sep-2012 17:50

Well, no reply from their forums or feedback system (only place I could find to contact them).

Anyone else know anywhere to try?

billgates

4705 posts

Uber Geek

Trusted

#683164 8-Sep-2012 17:57

Contact nathan. He is a Microsoft NZ employee. Recently sorted out an hotmail issue for someone.

Do whatever you want to do man.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

mattwnz

20141 posts

Uber Geek

#683185 8-Sep-2012 19:07

ArcticSilver: Well, no reply from their forums or feedback system (only place I could find to contact them).

Anyone else know anywhere to try?

It is a free service so I doubt they have any official support, as who would cover the cost of staffing that? Even if you do find a form somewhere it may just be a feedback form, rather than a support form assigning you a support ticket.
That is why I pay for my email hosting with personal support, which is very handy for this sort of problem. They can usually solve any problem like this very quickly.

billgates

4705 posts

Uber Geek

Trusted

#683187 8-Sep-2012 19:11

There is a official support forum for hotmail.

http://answers.microsoft.com/en-us/windowslive/forum/hotmail?

Do whatever you want to do man.

ArcticSilver

729 posts

Ultimate Geek

#683517 9-Sep-2012 19:03

mattwnz:
ArcticSilver: Well, no reply from their forums or feedback system (only place I could find to contact them).

Anyone else know anywhere to try?

It is a free service so I doubt they have any official support, as who would cover the cost of staffing that? Even if you do find a form somewhere it may just be a feedback form, rather than a support form assigning you a support ticket.
That is why I pay for my email hosting with personal support, which is very handy for this sort of problem. They can usually solve any problem like this very quickly.

I fully understand this. This is actually my less important email account (my main one is hosted by myself).

I like to keep a separate, hosted email account for various reasons, mainly testing and all those web stores/forums.

billgates: There is a official support forum for hotmail.

http://answers.microsoft.com/en-us/windowslive/forum/hotmail?

I've tried this, unfortunately I received no answer.

billgates: Contact nathan. He is a Microsoft NZ employee. Recently sorted out an hotmail issue for someone.

I will give Nathan a go.

Overall I had a backup, so its not the end of the world. I want to contact them partly to inform them about a very serious issue, rather than get a couple of missing emails back.

kotsialos

1 post

Wannabe Geek

#683622 9-Sep-2012 23:02

The same thing has happened to me. Does anyone know how to recover email.

This has happened without warning when a custom domain is validated.

Any help much appreciated.

ArcticSilver

729 posts

Ultimate Geek

#683694 10-Sep-2012 09:11

kotsialos: The same thing has happened to me. Does anyone know how to recover email.

This has happened without warning when a custom domain is validated.

Any help much appreciated.

Now that I think about it, this happened the day after I validated my domain.

Maybe I was looking at a cached copy for a evening.

Good to know its not just me though!