Signed up with 24/7 Hosting recently (how ironic their name is) and so far it's been a dreadful experience. Their "24/7 support" has never yet responded to a ticket on the same day it was created, and the two times I've ticketed on a Friday I haven't had a response until the Monday. They have never answered the phone, never called back from their callback system and now it seems they just leave their phone off the hook (has been engaged for going on 6 hours now). Today my site went down, no outages explained on their network issues page and a quick look at their Twitter and Facebook accounts confirmed to me that they are pretty much in the toilet as of the past month or so, just after I signed up.
So I'd like to find a hosting company with similar pricing that actually do what they say they do, and also given the fact these guys have blatantly falsely advertised their services, what route would I take for trying to get my money back from them given that the 14 day money back offer has expired? Disputes tribunal the only way or do I have any other options?
Sorry if I've posted this in the wrong place couldn't find a specific forum for hosting or the like.