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Topic # 148677 26-Jun-2014 23:09
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We have a CRM application which is developed in Clarion apparently. We want phone numbers to be clickable so that our phones will dial the number. The developer for the app seems amiable to the idea of this, so long as he can make it work
with skype, MSN messenger (or whatever the current app is). He has sort of asked me what method we would use but I am simply unsure how to answer him so I am posting this oddly vague question in the hope someone has some idea what I 
am trying to ask even though I am not certain myself. 

I suggested he make phone numbers (Some of which are edit boxes in the application, and some of which are read only display boxes (as they can't be changed), hyperlinks, with something like this: 

<a href="tel:+1800229933">Call us free!</a> but he was asking about standard windows outputs or something which confused me. 

I think the common thing is tapi, but I am not sure if TAPI can make use of Skype or other selected apps which intercept that particular call.

Sorry this is so vague. 



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  Reply # 1075354 27-Jun-2014 06:45
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We have a custom built CRM that does just this. Uses TAPI and integrates into our VOIP box, we can even dial any phone number that is on the screen such as a web page contact etc. I guess your dev needs to work back from the phone system you use and built an interface to that.

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  Reply # 1075478 27-Jun-2014 11:43
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Skype does have an extension called Click to Call (http://www.skype.com/en/download-skype/click-to-call/) that lets you click on any number and it will dial using skype. 

It's the poor mans version of the TAPI madness. 

Warning - if you have any other javascript / cleverness around numbers in your web application the Click to Call extension will mess with them. But if you just have boring old naked numbers then it should work fine. 

Doesn't help with your MSN Messenger calls though. 





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  Reply # 1075510 27-Jun-2014 13:21
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Is there no "default windows catchall" that will send it to whatever application is selected as default tapi handler or whatever? 

Click to call is Skye Specific, I was hoping for something generic.

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  Reply # 1075758 27-Jun-2014 20:29
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a tel:+495551234 URL link should work with Skype, Lync, or whatever your default tel: url handler program/app is.  that's the easiest way to do it without writing a custom phone/Skype API




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  Reply # 1075761 27-Jun-2014 20:33
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also Skype:+6495551234 will work directly with Skype, regardless of what handles tel: handler.  Also callto:+6495551234 will both work with Skype, or Lync, or whatever the default callto: handler is.  You can use any of these in a run dialog, or browser address bar to try out and see what happens :-)




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  Reply # 1076418 29-Jun-2014 10:55
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I remember you posting about your Samsung phone system a while back.

If your developer is going to cost more than $1000 you are better off to get a Samsung Xchange server. That does all your CRM integration on just about any crm system created.



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  Reply # 1076419 29-Jun-2014 10:59
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chevrolux: I remember you posting about your Samsung phone system a while back.

If your developer is going to cost more than $1000 you are better off to get a Samsung Xchange server. That does all your CRM integration on just about any crm system created.


We have DialXchange.

It doesn't seem to work unfortunately. 

Perhaps it's not integrated properly. I'll need to double check. 

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