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Topic # 181017 29-Sep-2015 16:55
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I have a specific query.

We use Microsoft 365 for enterprise email.

We use a shared group email address. Customers email the shared email and any staff member can view and respond accordingly from either Outlook on a PC or from android/iOS phones.

Problem is:

Phone apps make it so easy to delete emails using simple gestures such as swipes. This gives rise to the risk that any staff member could accidentally delete an email via their phone before the email gets actioned.

So, I want to know if there is any way to deploy 365 shared email to staff phones, but specifically restrict their ability to delete mail via the phone. I can see how I can do this via Outlook on a PC, but not via a phone.

I though maybe MS Intune may be able to assist, but I couldn't find an answer to this specific query.

Any help gratefully appreciated. 

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  Reply # 1396721 29-Sep-2015 16:58
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Not a fix, but possible work around. On an iPhone, and I assume other smart phones, there is an option to ask before deleting so you have to do 2 actions to delete an email. Makes it harder to happen accidentally. 

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  Reply # 1396728 29-Sep-2015 17:19
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  Reply # 1396747 29-Sep-2015 18:19
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What about setting up a forwarder, which sends a duplicate of all emails to a free gmail account.

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  Reply # 1397542 30-Sep-2015 19:49
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I am not sure if there is a specific feature for preventing email deletion on an exchange mailbox, but I believe you can enable In-Place-Hold on the mailbox.  While the user can delete an email, the exchange server will keep a copy of it for a specified period of time.  Not sure how you see the retained email though as have never used this feature.

Also, while I have not tried it, if you have used a Shared Mailbox, I believe you can set the permissions for each user - in this case you may want to unset the delete permission.

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  Reply # 1397582 30-Sep-2015 20:31
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Hmmmm  I've just had a look through Exchange 2010 policies around Activesync....  as best I can see the users rights to the mailbox can be manipulated to prevent a user deleting an email but this is done on a per-mailbox basis no matter how you access it, and as best I can see you can't just prevent deletion via activesync on a mobile phone.

We use the ability to delete emails on a phone as a SELLING feature for Exchange mailboxes, allowing users to quickly scan emails while in an idle moment and delete the rubbish so when they get back to their desktop computer the rubbish is already removed.

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