Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

174 posts

Master Geek
+1 received by user: 7

Topic # 224157 5-Nov-2017 22:18
Send private message

Hi all, is there anyone here who knows any of the Openhost team? I raised a support request with them last weekend where an attempt to change PHP version didn't seem to work as per their documentation. My interactions with their support team have been really odd - multiple requests for Wordpress credentials to access the back end of my site (which should be unnecessary to resolve a problem like this), and responses that seem to indicate very little understanding of how Openhost's system actually works.


So my tinfoil hat theory is that their support requests have been hijacked by someone who is using them to phish their clients, or slightly less tinfoil hat is that they are presumably outsourcing support to someone who has very little familiarity (and seemingly interest) in how their system works.


The original problem resolved itself first thing on Mon morning - their support team seemed ignorant of this until I told them...


This was somewhat disappointing/surprising as my last interaction with their support a year or 2 back was awesome with an amazing tech who went above and beyond to resolve a hosting plan upgrade that somehow went terribly wrong.

Create new topic


Chief Trash Bandit
8984 posts

Uber Geek
+1 received by user: 1383

Mod Emeritus
Lifetime subscriber

  Reply # 1895764 6-Nov-2017 07:41
Send private message

I worked for them for 3 months at the start of the year, can telly ou now that the team is located in Auckland and not overseas :)


I do remember there being a quirk with some PHP version changes but cant remember the fix - was doable by the end user.


Pinging @UmbrellarKR  :)



XPD / Gavin / DemiseNZ


For Free Games, Geekiness and Reviews, visit :


Home Of The Overrated Raccoons


Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

7 posts

Wannabe Geek
+1 received by user: 4


  Reply # 1895765 6-Nov-2017 07:48
Send private message

Yeah that's a pretty standard query usually solvable in about 30secs. Can you please PM me your ticket ID - curious what's gone on here. Kieran

14356 posts

Uber Geek
+1 received by user: 1866

  Reply # 1896120 6-Nov-2017 15:31
Send private message

 I contacted support on Friday afternoon, and got a reply at 4am on Saturday. I thought that was odd time, so I checked the IP and it appeared to be Indian, starting with 49.248 . So I am not sure if they have recently started subcontracting out some of their support recently? 

174 posts

Master Geek
+1 received by user: 7

  Reply # 1896458 6-Nov-2017 22:42
One person supports this post
Send private message

Thanks UmbrellaKR (and xpd!), have flicked you a PM with more info. 


mattwnz - same for me, the reply times definitely indicated whoever was replying was in India.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.