[Snap] How long did it take to get your UFB installed?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] How long did it take to get your UFB installed?

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Master Geek
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#139521 11-Feb-2014 21:18

How long did it take to get your UFB installed from the date you placed your order?

I placed an order 2 weeks ago but I'm still waiting to be given a date by Ultra Fast Fibre. The Snap reps I've talked to seem to think it takes 5 working days for a date of install to be given by UFF.

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#984533 11-Feb-2014 21:19

3 months. Chorus screwed up the design 3 times and it was an MDU install.

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niallm90

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#984536 11-Feb-2014 21:23

4 days. However I was moving into a new house that already had fibre. Though the ONT was missing, Chrous said the last tenants probably took it.

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236 posts

Master Geek
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#984538 11-Feb-2014 21:27

danielfaulknor: 3 months. Chorus screwed up the design 3 times and it was an MDU install.

That does't fill me with much hope, although mine isn't a MDU.

The Snap FAQ states "5-10 working days". Pffft.

johnr

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#984539 11-Feb-2014 21:27

Each install is different so you have asked a really opened ended question

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Master Geek
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#984540 11-Feb-2014 21:29

johnr: Each install is different so you have asked a really opened ended question

Indeed. I was after a range of responses.

Does the time vary between ISPs?

johnr

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#984541 11-Feb-2014 21:36

Not ISP related at all the RSP does not do installs, Order goes from retail service provider to the wholesale service provider

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System

521 posts

Ultimate Geek

#984572 11-Feb-2014 21:58

Been 3 weeks from the date it was ordered and haven't heard when we are supposed to see the technicians or anything yet. I can understand that installs will vary from property to property but shouldn't those variation occur after they have worked out what needs to be done at the property and not before? Surely 2-3 weeks after ordering to not have heard anything is unusual?

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#984577 11-Feb-2014 22:01

I'm at about two weeks and waiting. Had to prompt my neighbour to sign the shared driveway convsent letter, so hopefully it won't take much longer.

Incidently the same neighbour has been waiting 5 weeks total now for their install, but at least he's had Chorus come around to briefly check what needs to be done.

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236 posts

Master Geek
+1 received by user: 13

#984578 11-Feb-2014 22:01

System: Been 3 weeks from the date it was ordered and haven't heard when we are supposed to see the technicians or anything yet. I can understand that installs will vary from property to property but shouldn't those variation occur after they have worked out what needs to be done at the property and not before? Surely 2-3 weeks after ordering to not have heard anything is unusual?

Are you covered by Ultra Fast Fibre or another provider?

Oncop53

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#984580 11-Feb-2014 22:02

14/01/2014 Called Snap
14/01/2014 Account active
16/01/2014 Call from Chorus
17/01/2014 FritzBox arrived
28/01/2014 Chorus install

The delay of a week or so was because I requested the install on the 28th, as we moved into our new house on the 27th.

theEd

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#984588 11-Feb-2014 22:13

3 months for one install, 5 months and counting for the other. Neither are MDUs.

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Master Geek
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#984589 11-Feb-2014 22:15

theEd: 3 months for one install, 5 months and counting for the other. Neither are MDUs.

Wow. Perhaps I should strap myself in and prepare for the long haul.

cjmchch

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#984668 12-Feb-2014 00:01

7 days for me

Was with WxC and moved to Snap.

Ordered 24th December 2013 - Up and running on December 31st

System

521 posts

Ultimate Geek

#984680 12-Feb-2014 00:47

expression:
System: Been 3 weeks from the date it was ordered and haven't heard when we are supposed to see the technicians or anything yet. I can understand that installs will vary from property to property but shouldn't those variation occur after they have worked out what needs to be done at the property and not before? Surely 2-3 weeks after ordering to not have heard anything is unusual?

Are you covered by Ultra Fast Fibre or another provider?

I'm sorry I don't know what that means, the chorus availability tool says fibre is available and we have signed up for it through Orcon but that is as far as we have got, waiting to hear from them.

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

timmmay

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#984707 12-Feb-2014 07:19

Approximately four months. The indoors installation was done within a week of my request, but Chorus had no agreement to use Wellington Electricity poles for UFB delivery. This was a cause of delay for a lot of people in Wellington, I understand.

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