htc one x question..

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6756 posts

Uber Geek

Lifetime subscriber

#621515 8-May-2012 10:59

I prefer to buy locally if I can, and have been around the local retailers enquiring about the One X. Because of concerns about build quality and faults I always ask what their cutoff for replacement vs repair is. All replies so far have been between 1 and 2 weeks. Some were at pains to point out that wasn't for a refund but replacement. One even asked why I was enquiring since it was such a great phone, to which I told them to google 'htc one X problems'. All I can say is if you're bugged by the pixel, take it back sooner rather than later if you want it replaced.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

wazz

162 posts

Master Geek

#621689 8-May-2012 14:50

Not sure about vodafone but with telecom I called up and told them my screen flickered. They said they hadn't heard about the issue but sent out a replacement on the spot as well as a courier bag to send my old phone back. This was within the 7 days though.

wasabi2k

2096 posts

Uber Geek

#621697 8-May-2012 14:58

wazz: Not sure about vodafone but with telecom I called up and told them my screen flickered. They said they hadn't heard about the issue but sent out a replacement on the spot as well as a courier bag to send my old phone back. This was within the 7 days though.

That's pretty awesome. Voda require sending it in to them to be checked and then sending a replacement (or at least that was the case with a lumia 800).

grasshoper

164 posts

Master Geek

#621715 8-May-2012 15:33

I went into Vodafone today and showed the lady there. She was very helpful and said if i've had it less then 28 days and there are no marks or scratches on it they will replace it on the spot. However they are out of stock at the moment so I am waiting for that then i'll get the unit replaced :D Nice work vodafone!

I must say its a little disapointing about the battery, but to be honest i think its getting better. Perhaps its just me. With a car charger ill be fine. Thanks for all your help :)

I'll let you know if/when i get the replacement.

wazz

162 posts

Master Geek

#621717 8-May-2012 15:36

grasshoper: I went into Vodafone today and showed the lady there. She was very helpful and said if i've had it less then 28 days and there are no marks or scratches on it they will replace it on the spot. However they are out of stock at the moment so I am waiting for that then i'll get the unit replaced :D Nice work vodafone!

I must say its a little disapointing about the battery, but to be honest i think its getting better. Perhaps its just me. With a car charger ill be fine. Thanks for all your help :)

I'll let you know if/when i get the replacement.

That's probably a good thing that they're out of stock, means you'll likely get a new batch.

grasshoper

164 posts

Master Geek

#621723 8-May-2012 15:43

wazz:

That's probably a good thing that they're out of stock, means you'll likely get a new batch.

I hope thats a good thing, I'm a little reluctant to get a new one in case it has more dead pixels or some other problem...

Dingbatt

6756 posts

Uber Geek

Lifetime subscriber

#621752 8-May-2012 16:28

grasshoper:
wazz:

That's probably a good thing that they're out of stock, means you'll likely get a new batch.

I hope thats a good thing, I'm a little reluctant to get a new one in case it has more dead pixels or some other problem...

Use something like 'screen test' (from google play store) as soon as you get it and give it a workout through all the colours white black etc.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

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wazz

162 posts

Master Geek

#621757 8-May-2012 16:32

Anyone else getting a fair amount of screen flex? Just realised my replacement One X does and it's started flickering with greys as well :/

grasshoper

164 posts

Master Geek

#621769 8-May-2012 16:51

wazz: Anyone else getting a fair amount of screen flex? Just realised my replacement One X does and it's started flickering with greys as well :/

You mean the distortion on the screen when you push hard on the sides? Yeah I get that, saw some websites talking about it...Its a non issue. Mountains out of molehills to say the least.

wazz

162 posts

Master Geek

#621771 8-May-2012 16:52

grasshoper:
wazz: Anyone else getting a fair amount of screen flex? Just realised my replacement One X does and it's started flickering with greys as well :/

You mean the distortion on the screen when you push hard on the sides? Yeah I get that, saw some websites talking about it...Its a non issue. Mountains out of molehills to say the least.

Yeah but I get it if I apply a little pressure to anywhere on the screen.

n4

959 posts

Ultimate Geek

#621803 8-May-2012 18:07

wazz:
grasshoper:
wazz: Anyone else getting a fair amount of screen flex? Just realised my replacement One X does and it's started flickering with greys as well :/

You mean the distortion on the screen when you push hard on the sides? Yeah I get that, saw some websites talking about it...Its a non issue. Mountains out of molehills to say the least.

Yeah but I get it if I apply a little pressure to anywhere on the screen.

Not sure if it's related, but one of the fixes in 1.28 is for screen/graphics issues.

Samsung Note20 Ultra, on 2degrees

P1n3apqlExpr3ss

853 posts

Ultimate Geek

#621805 8-May-2012 18:09

The distortion of the screen won't be fixed by a software fix, do you think a windows update will prevent your LCD from rippling when you poke it?

However, according to a thread over at XDA, an update on the screen flicker is coming from HTC soon, "update" could mean software update, hardware recall, or manufacturing process fix for all we know

n4

959 posts

Ultimate Geek

#621813 8-May-2012 18:25

P1n3apqlExpr3ss: The distortion of the screen won't be fixed by a software fix, do you think a windows update will prevent your LCD from rippling when you poke it?

However, according to a thread over at XDA, an update on the screen flicker is coming from HTC soon, "update" could mean software update, hardware recall, or manufacturing process fix for all we know

If it was due to (for example) interaction between the touch and screen drivers, then yes. I have not seen the issue and I have a One X (need to update my sig).

Samsung Note20 Ultra, on 2degrees

wazz

162 posts

Master Geek

#621823 8-May-2012 18:49

n4:
P1n3apqlExpr3ss: The distortion of the screen won't be fixed by a software fix, do you think a windows update will prevent your LCD from rippling when you poke it?

However, according to a thread over at XDA, an update on the screen flicker is coming from HTC soon, "update" could mean software update, hardware recall, or manufacturing process fix for all we know

If it was due to (for example) interaction between the touch and screen drivers, then yes. I have not seen the issue and I have a One X (need to update my sig).

No its pressure pushing down on the lcd, most of the time the fault is just on the edges of the screen. However with mine if I push anywhere on the screen it there is a big ripple in the middle. I'll see if I can grab a video of it.

P1n3apqlExpr3ss

853 posts

Ultimate Geek

#621835 8-May-2012 19:06

wazz:
No its pressure pushing down on the lcd, most of the time the fault is just on the edges of the screen. However with mine if I push anywhere on the screen it there is a big ripple in the middle. I'll see if I can grab a video of it.

Definitely keen to see what it actually looks like

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