Rmani:
mrgsm021:
I used their trade-in process for my wife's Z Flip5.
After you place an order for the new phone, Samsung trade-in partner will send you an email with a link that takes you to the trade-in website.
You don't get a return courier bag but you can generate a free courier post package label from the trade-in website to stick on the package containing your old phone.
Hope that helps
I did everything as mentioned. It's annoying that the NZ Post tracking shows the item as delivered. Whereas the trade-in site hasn't been updated. Raised a complaint few days back and still haven't got any response.
Last time I did trade-in with S23 ultra, they never confirmed. I checked with Samsung Kiosk in Albany and they said as long as you don't hear anything back, things should be good. Strange.


