Samsung Galaxy SIII - Sudden Death

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524 posts

Ultimate Geek
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#795072 8-Apr-2013 15:36

redstorm: I got mine back on Sunday, New Motherboard. eMMC brick check reports SANE chip now.

Came flashed with 4.1.2 FYI

What version were you running before it failed..?

Also how long did you have it before it failed..?

redstorm

56 posts

Master Geek

#795088 8-Apr-2013 15:46

ibuksh:
redstorm: I got mine back on Sunday, New Motherboard. eMMC brick check reports SANE chip now.

Came flashed with 4.1.2 FYI

What version were you running before it failed..?

Also how long did you have it before it failed..?

I had updated to 4.1.1 and never got around to updating to 4.1.2 hence why mine died on 298 days.

sadar68

12 posts

Geek

#798088 11-Apr-2013 21:19

Well my S3 was updated to 4.1.2 when Vodafone sent out their update and it had been sweet since then but now it has restarted 4-5 times and locked up twice in the last 3 days. The signs don't look good!

Does anyone know of any preventive measures?

Thanks

ebeany

7 posts

Wannabe Geek

#798113 11-Apr-2013 21:49

redstorm: Sounds like Samsung will look after you even if your warranty has expired.

http://www.phonearena.com/news/Samsung-firmware-update-will-fix-sudden-death-issue-with-the-Galaxy-S-III_id38234

If you are one of the unlucky ones whose Samsung Galaxy S III has crossed over, Samsung says not to worry, the company will take care of you.

There's a Tui for you. Have a look at my experience...
http://www.geekzone.co.nz/forums.asp?forumid=97&topicid=114940

Samsung will "look after" you alright - in the "The Godfather" sense.

ThunderHorse

4 posts

Wannabe Geek
+1 received by user: 1

#799523 15-Apr-2013 11:26

After my S3 died Sunday morning (RIP, 270 days) I found this thread and thought I may as well add my story.

My S3 was running 4.1.1... to lazy to update and now looks whats happened... anyway, put my phone on to charge and in the morning it was dead, no charging led, won't turn on, can't enter recovery or download or connect to pc.

That day I spoke to a Samsung sales person and they were very helpful, recognised the problem and recommended the quickest way to get my phone looked at was to drop it directly to the service centre.

So today I gave the service number for NZ a call and got the most rude and unhelpful call centre operator I've ever spoken to. As soon as I mentioned the idea of SDS he told me I didn't know what I was talking about, that the issue was not recognised by Samsung and I should take my device to the store or carrier to have them look at it.

Needless to say I will be taking the phone to the official Samsung sales people. Will be interested to see what their customer service is like. In the meantime I hear the Nexus phones are really well supported and HTC make high quality gear...

freitasm

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#799528 15-Apr-2013 11:30

I have now sent a message to my Samsung contacts for an official word on this issue.

Let's see what we get.

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kiwitrc

4123 posts

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#799545 15-Apr-2013 11:56

ThunderHorse:

Needless to say I will be taking the phone to the official Samsung sales people. Will be interested to see what their customer service is like. In the meantime I hear the Nexus phones are really well supported and HTC make high quality gear...

Its a shame companies reputations can so often hinge on the poorly paid and usually under trained call centre operators, but that is their own fault I guess.

I came over to Samsung from HTC after several issues with my first HTC phone. I havent had an issue with Samsung so far, but thats luck of the draw.

ThunderHorse

4 posts

Wannabe Geek
+1 received by user: 1

#799570 15-Apr-2013 12:09

kiwitrc:
ThunderHorse:

Needless to say I will be taking the phone to the official Samsung sales people. Will be interested to see what their customer service is like. In the meantime I hear the Nexus phones are really well supported and HTC make high quality gear...

Its a shame companies reputations can so often hinge on the poorly paid and usually under trained call centre operators, but that is their own fault I guess.

I came over to Samsung from HTC after several issues with my first HTC phone. I havent had an issue with Samsung so far, but thats luck of the draw.

I know what you mean, but I expect excellent customer service from industry leaders like Samsung. In the end a single bad experience is not enough to fairly judge the whole company or the NZ customer service.

sbiddle

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#799608 15-Apr-2013 13:05

I got my S3 back today. Motherboard has been replaced.

mattwnz

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#799706 15-Apr-2013 16:12

kiwitrc:

Its a shame companies reputations can so often hinge on the poorly paid and usually under trained call centre operators, but that is their own fault I guess.

Yes it is definitely the companies fault, and they deserve all the flack they get.

benmurphy66

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#799708 15-Apr-2013 16:17

sbiddle: I got my S3 back today. Motherboard has been replaced.

How long did it take from when you sent it off? did you return it via a retail store or direct with Samsung?

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urbantinhorn

4 posts

Wannabe Geek

#801411 18-Apr-2013 10:43

I had the SDS issue with my galaxy s3.
I was running 4.1.2 (rooted/ running the official firmware although). I took it to the vodafone store in queen st (after cleaning up the binary counter and making sure the download mode reads official/ count = 0). The guy there told me that he's never heard of this issue before (I'd assume that he didn't want to scare off the customers there).

I got back the phone after 4 days (pretty impressive !). The repair notes read PBA RPLCD with some other wierd notes - I guess they're the tests carried out after replacing the PBA. No problems after that.

ibuksh

524 posts

Ultimate Geek
+1 received by user: 23

#801424 18-Apr-2013 10:46

urbantinhorn: I had the SDS issue with my galaxy s3.
I was running 4.1.2 (rooted/ running the official firmware although). I took it to the vodafone store in queen st (after cleaning up the binary counter and making sure the download mode reads official/ count = 0). The guy there told me that he's never heard of this issue before (I'd assume that he didn't want to scare off the customers there).

I got back the phone after 4 days (pretty impressive !). The repair notes read PBA RPLCD with some other wierd notes - I guess they're the tests carried out after replacing the PBA. No problems after that.

Thats interesting, samsung has been saying that 4.1.2 is the "fixed" version and you still had the Sudden Death..

MurrayM

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#801428 18-Apr-2013 10:49

urbantinhorn: ... The guy there told me that he's never heard of this issue before (I'd assume that he didn't want to scare off the customers there).

Interesting, the guy in the Vodafone shop in Albany knew all about SDS when I talked to him about it, but I got the impression that he had done his own research rather than it being company education.

jeffnz

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#801433 18-Apr-2013 10:54

it doesn't sound like SDS if he was able to reset counter as SDS is just that, dead but you can get into download mode.
Also it may have been beyond the fix in the 4.1.2 rom's, I wouldn't be too concerned as from all the reading on XDA it seems the fixes are working for the majority.

Galaxy S10

Garmin Fenix 5

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