Samsung Galaxy SIII - Sudden Death

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112 posts

Master Geek

#834004 11-Jun-2013 10:17

Yup sure did.

nothing

nzviking

112 posts

Master Geek

#836926 14-Jun-2013 16:45

The fault verified on your handset was one of not powering up, this required the main board to be replaced.

Kind regards
Customer Care Team
Telegistics Repair Limited

phone repaired under warranty, even with me stating that I had rooted the phone a week after getting it. Very happy indeed.

Noig

446 posts

Ultimate Geek

Lifetime subscriber

#935315 17-Nov-2013 19:49

Hi Android users
The story of Michael is exactly what happen to my little machine. Black screen while not even using the phone.
I had a few, not many at all, freezes at random and not during games, as I do not play any, and I had to remove and re-enter the battery.
Anyway, my S3 is 14 months old so I am very anxious to see what happen. I have sent for a support email to Samsung .
Has anyone of you had success with getting on fixed which was slightly over the warranty time?

jeffnz

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#936286 17-Nov-2013 20:02

Noig: Hi Android users
The story of Michael is exactly what happen to my little machine. Black screen while not even using the phone.
I had a few, not many at all, freezes at random and not during games, as I do not play any, and I had to remove and re-enter the battery.
Anyway, my S3 is 14 months old so I am very anxious to see what happen. I have sent for a support email to Samsung .
Has anyone of you had success with getting on fixed which was slightly over the warranty time?

go to settings, about and post what version you are running, if you did the December updates it probably isn't SDS.

Try doing a reset as it may just be a memory

Galaxy S10

Garmin Fenix 5

Noig

446 posts

Ultimate Geek

Lifetime subscriber

#936324 17-Nov-2013 22:46

jeffnz:
Noig: Hi Android users
The story of Michael is exactly what happen to my little machine. Black screen while not even using the phone.
I had a few, not many at all, freezes at random and not during games, as I do not play any, and I had to remove and re-enter the battery.
Anyway, my S3 is 14 months old so I am very anxious to see what happen. I have sent for a support email to Samsung .
Has anyone of you had success with getting on fixed which was slightly over the warranty time?

go to settings, about and post what version you are running, if you did the December updates it probably isn't SDS.

Try doing a reset as it may just be a memory

jeffnz
Nothing works, no power light, nada, abolutelly nothing. No recovery, nothing..

Connected to power with or without battery, no change. Just dead..

Damager

2125 posts

Uber Geek

#936366 18-Nov-2013 02:21

Noig:
jeffnz:
Noig: Hi Android users
The story of Michael is exactly what happen to my little machine. Black screen while not even using the phone.
I had a few, not many at all, freezes at random and not during games, as I do not play any, and I had to remove and re-enter the battery.
Anyway, my S3 is 14 months old so I am very anxious to see what happen. I have sent for a support email to Samsung .
Has anyone of you had success with getting on fixed which was slightly over the warranty time?

go to settings, about and post what version you are running, if you did the December updates it probably isn't SDS.

Try doing a reset as it may just be a memory

jeffnz
Nothing works, no power light, nada, abolutelly nothing. No recovery, nothing..
Connected to power with or without battery, no change. Just dead..

Tried a different battery with someone else's S3? Tried charging via usb? Might be a faulty battery, or might be the charger is faulty and not charging the phone correctly. As per jeffnz, as long as you've updated the phone with the usual updates, sudden death shouldn't be an issue anymore.

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Noig

446 posts

Ultimate Geek

Lifetime subscriber

#936741 18-Nov-2013 15:57

Damager:
Tried a different battery with someone else's S3? Tried charging via usb? Might be a faulty battery, or might be the charger is faulty and not charging the phone correctly. As per jeffnz, as long as you've updated the phone with the usual updates, sudden death shouldn't be an issue anymore.

Just about done all that, no live in sight

So I have contacted Samsung and got told to get it back to the original shop for service. They would not comment as for the costs.
I'll update when I know more.

Equinox IT

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defragger

268 posts

Ultimate Geek

#936784 18-Nov-2013 17:12

Noig:
Damager:
Tried a different battery with someone else's S3? Tried charging via usb? Might be a faulty battery, or might be the charger is faulty and not charging the phone correctly. As per jeffnz, as long as you've updated the phone with the usual updates, sudden death shouldn't be an issue anymore.

Just about done all that, no live in sight
So I have contacted Samsung and got told to get it back to the original shop for service. They would not comment as for the costs.
I'll update when I know more.

Warranty for Samsung Galaxy S3 is 24 months, as long as you purchased from an NZ retailer i.e not parallel imported. So you should be sweet as the phone hasn't been out for 2 years yet.

Noig

446 posts

Ultimate Geek

Lifetime subscriber

#941954 28-Nov-2013 06:35

Update:
I dropped off the S3 at the retailer shop for sending to service. Received the phone back a week later with a note: replaced PBA. As much as I understand it means the motherboard has been replaced.
No cost at all. Phone 15 months old. So 10 out of 10 for Samsung this time.

bonkas

314 posts

Ultimate Geek

#942644 29-Nov-2013 09:00

I have just received my phone back after 5 weeks with DickSmiths.

They reinstalled the firmware which I have already told them I have done (Twice!) and tested for a couple of hours without issue.

Got it home.. 2 days later I had 1 lockup. Next day 3...

I dont want to take it back and wait another 5 weeks or longer due to christmas period.

I have contacted samsung and basically got a reply of "This is not a fault of ours or common fault that we know about, since the phone was purchased from DickSmith's you need to return it to them"

I have tried all the fix's on http://forum.xda-developers.com/showthread.php?t=2133401 with no luch.

I have given Samsung a link to this thread after telling me they will not help me and they said "This is an issue only affecting International Handsets not NZ Handsets".

Great...

Where to go from here guys?

gregmcc

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#942651 29-Nov-2013 09:11

All I can suggest is take it back to dick smith, get them to put a time frame on how long repairs should take, keeping in mind 10 days is more than enough time for the longest of cellphone repairs, when it comes back, before accepting it ask for details on how it was fixed, if it was just another firmware re-install then reject it and ask for either a refund or replacement. (you are entitled to do this under the CGA) if the repair time is going to be longer than 10 days then it would be reasonable to expect a loan phone for use while yours is away.

Have a read of the CGA and go armed with printouts of it so when dick smith won't play ball you can point out the relevant sections.

hobsonlea

279 posts

Ultimate Geek

#946378 6-Dec-2013 08:45

Hi - my 14Mth old S3 - purchased from Fairbuy - failed to poweron this week - after working fine the evening before and being on charge overnight. Appears to be the "Sudden Death" fault. Wont charge, wont poweron, replacement batteries dont fix the issue, 3 button reset wont work. Dead... contacted Samsung who said take it to retailer - retailer (Fairbuy) said - sorry outside 12Mth warranty..

Any advice on how to progress this ??
Peter (a careful phone owner)

Dingbatt

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#946450 6-Dec-2013 10:46

Since Fairbuy is a New Zealand company you should be able to get remedy via the CGA. A flagship phone that has been looked after should continue to work beyond 12 months. Especially since the Sudden Death is a known problem for this particular handset. Next step for you would be to contact them and explain that their response is unacceptable in that your phone has failed from a known manufacturing fault in less time than it can reasonably be expected to last. And that you will seek remedy via the CGA if they don't reconsider.
The posts above yours tend to indicate you would have a strong case.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

hobsonlea

279 posts

Ultimate Geek

#946677 6-Dec-2013 16:51

H'mm - not the clearest reply from Fairbuy...

"All independent distributors only offer a fixed term of warranty which is normally 12 months period. They do not have duty to repair the faulty phone outside of the fixed term which is not override the NZ guarantee Act. Thanks"

gregmcc

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#946685 6-Dec-2013 17:15

Check with samsung what the standard warantee is for the S3, I think it's 24 months?

Anyway have a read up on the CGA, print out the relevent sections and take it to where you got the phone from, be nice but firm, this is what the CGA says, 14months for a $xxx smartphone is not reasonable, this is a known fault that samsung are covering. The choice is theirs either send it away to be fixed or you will be filing a dispute with the disputes tribunal will will incurr additional costs.

Give them a reasonable time to make a decision on what they are going to do, say 5 days - tell them this, put all the information you have in writing and hand it to someone at the store - ask for the manager or the person in charge, if that person won't front up hand it to one of the sales people.

If they do accecpt it for repair then get them to define a reasonable time for repair, 10 working days would be a fair time for a smartphone repair.

When it comes back, don't accecpt a refurburshed phone - you do not have to, you can reject it and ask for a full refund or a new replacement. As far as a refund goes they cannot give a prorated refund, it's the whole lot you paid.

Record the EMEI from under the battery cover so they can't fob off a refurburshed phone as your phone repaired.

You may have to play it tough, places like that really want to dodge their responsibilities under the CGA and will try and give you the run around, know your rights, let them know that you have read the CGA and you are going to stick it out in the long run.

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