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13 posts


#132321 17-Oct-2013 12:17
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I just picked up a Galaxy Note 3 recently, and I'm having trouble with my imap email accounts syncing properly.

I used to use a Galaxy S3, my two email accounts worked perfectly there, when I made chanes on another device, they were reflected on the S3 and vice versa. But this is not happening properly on the Note 3.

What's happening this:
When an email comes into my PC inbox, it also appears in the Note 3 inbox, if I then move it too a storage folder on the PC, a copy appears in the storage folder on the Note 3, but a copy stays in the inbox too.

I've downloaded another email app and it works fine, so I have a work around, but I do like the stock email app, so I'd like it to work.

Anyone else having similar issues?
Any ideas?


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Mad Scientist
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  #916551 17-Oct-2013 12:21
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yes this is normal

you need to use gmail app to not have the imap folder problem

I think

(I use email for outlook sync and gmail for gmail sync and I think this was the reason why I used 2 emails)

Involuntary autocorrect in operation on mobile device. Apologies in advance.


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  #916557 17-Oct-2013 12:38
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When you say "this is normal", do you mean this is a known issue?
Is it with Android 4.3? Or the Note 3?

Neither of my email accounts are Gmail, so the Gmail app is not an option.

I am using another email app that works for now, so it might just be a matter of waiting for a fix, it should work as I had no problems on my old phone.

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  #920831 24-Oct-2013 09:41
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Hi I have had similar issues. After transitioning from a Blackberry which had zero sync issues on any e-mail accounts, and was easy to set up, I have spent a very frustrating week chasing technical support with the Note 3. Eventually the shop based tech support guys removed the native e-mail package and installed 'Maildroid' which works a treat. I paid £11.67 to get the Pro version so there were no adverts. But I am bemused as to how Samsung could get such a basic phone feature so wrong? What is so difficult about configuring phone software to accept different types of e-mail accounts? I have a technical query outstanding with Samsung and am waiting for a response.....

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  #920858 24-Oct-2013 10:33
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I haven't noticed any problems, I use the free K9-mail on my S4.


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  #920876 24-Oct-2013 10:54
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Yes, like I said, other email apps work fine.
It's just the "stock" email app that doesn't.

And it seems to be the Note 3 that has the issue, can't comment on the S4.

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