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101 posts

Master Geek

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# 205703 23-Nov-2016 19:13
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Help please. Google play store will not open on my husbands phone. Just get a white screen or  "Error retrieving information from server. [RH-01]"

 

Have forced stop, cleared cache, taken off and re installed google account details.

 

What else can I do please? (My M2 works just fine.


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101 posts

Master Geek

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  # 1676329 23-Nov-2016 19:31
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No, not that I am aware of. The Flyme is set to automatically update and says it is the latest version. Don't know when it last updated. Nothing on Google calendar either. Just seems to be the Google stuff. The M3 aslo has a Hot Apps option which my M2 doesn't. Is that an issue?

 

 


 
 
 
 


2799 posts

Uber Geek

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  # 1676340 23-Nov-2016 19:49
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My wife's Meizu M3 Note had the same issue after the recent update.

 

 

 

Here's what I did to resolve it:

 

 

 

Download this:

 

https://drive.google.com/open?id=0B3Dq0h6wc2t9TlJ3T1RxT0hTc2c

 

Go to Settings > About Phone > Storage > Backup and Restore then click Backup Now

 

After backup completes

 

Go to Files app and find the downloaded update.zip file

 

Click it and it will ask you to upgrade.

 

Make sure wipe app data is selected and then click update now. This will update and wipe all the apps / settings but will not delete anything from the internal memory or SD card.

 

After it completes go through the normal initial setup and then there should be a notification about hot apps and google installer. run the installer and it should reinstall Play Store and the issue will be resolved. 





Solution Architect @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.




101 posts

Master Geek

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  # 1676342 23-Nov-2016 20:00
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Thank you. Trying this now. Got a message about file being too big but selected to download anyway...




101 posts

Master Geek

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  # 1676371 23-Nov-2016 20:31
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I did as you suggested above. I know have a screen with a Firmware corrupt message. Underneath is System upgrade, which is ticked, and says copy the update.zip to the root directory of your device.

 

Under that is Clear data, not ticked, The system settings and apps data will be cleared. Please backup your data.

 

My options are Restart or Retry. Which do I do please?

 

 

 

I decided to tick clear data and retry.

 

Phone re booted, I did not get a notification about hot apps and google installer. Play Store wont open. What else can I do?


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  # 1676424 23-Nov-2016 21:13
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Can you open the hot apps app?

 

 





Solution Architect @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


2799 posts

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  # 1676427 23-Nov-2016 21:15
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Oh if you open the Hot Apps app and it says to update click ok but then go to the notification bar and click on the update download for it and then click delete. The newer Hot Apps does not allow you to do the google installer. 





Solution Architect @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


 
 
 
 




101 posts

Master Geek

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  # 1676432 23-Nov-2016 21:32
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Have done that. Do I have to do the all the steps again?

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  # 1676519 24-Nov-2016 07:55
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Is there a GMS Installer app in Hot Apps? If you can install that it should work, otherwise if there is something about installing google services run that. 





Solution Architect @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.




101 posts

Master Geek

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  # 1676560 24-Nov-2016 09:35
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The Google Services Installer is installed. When I uninstall Playstore it says "file corrupted" in Google Services. I select Fix and it installs Playstore. Phone reboots. Playstore doesn't open.

 

If I do a factory reset will this help? Getting fed up now but really appreciating your help.

 

 


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  # 1676600 24-Nov-2016 10:24
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Hmm I am not sure now. The update with wiping data should have fixed it. 

 

You might have to take it back to the store for a replacement. 

 

 





Solution Architect @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.




101 posts

Master Geek

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  # 1676825 24-Nov-2016 16:40
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Tried again today and all working now. In Hot Apps the Google Services Installer was an old one. I Installed the GMSInstaller which has worked. Lets hope it stays like that! Such a pain but I guess Meizu / Flyme are trying to make an impression. Maybe we will stick with a an Android phone next time... or go to the dark side!

 

Thank you again for your help.


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  # 1676921 24-Nov-2016 18:49
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Glad you got it sorted!





Solution Architect @Intergen
All comments are my own opinion, and not that of my employer unless explicitly stated.


8197 posts

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  # 1683058 6-Dec-2016 08:59
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My wife's note 2 did an update to Flyme 5.1.11.0G  and is now complaining that half her apps won't run  or gives a " Google Play  Service not installed"  only the crappy Hot Apps. So where does she go now,  take the phone back to PB Tech as a warranty return??  Wonder how many they will get back  in the next few weeks??

 

had a quick look  for Google Play services and there are plenty of links but how genuine are they ..

 

Kind of amazed that Meizu who wants to be  a global player releases a global update that removes Google Play..





Regards,

Old3eyes




101 posts

Master Geek

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  # 1683426 6-Dec-2016 19:27
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I had the same issue with my M2 and my husbands M3 phones. I downloaded the GMS installer from Hot Apps. This worked, giving access to the Play Store. Our Maps & Google Calendars worked fine. However on my husbands phone I have to repeat the process a few times since the Flyme update. He can't be bothered, just wants his phone to work. He is not impressed and won't use a Meizu again.

 

Does seem to have been a stupid idea from Meizu.


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