Huawei p9 / p9+ - no more updates

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JonnyCam

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Topic # 212785 12-Apr-2017 13:49

I was asking @HuaweiMobileNZ on twitter about the update to Nougat for this phone - or at least the security patches (phones is currently on Nov 2016)

The rep said there will be no Andrid updates for P9. I asked a bit more, and they said not for P9+ either.

It's been released in lots of other markets, so not sure why they can't release in NZ? I knows they have to submit to the carriers, and this may be both VF NZ + Au before it could be released.

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Reply # 1762226 12-Apr-2017 13:57

Carriers only aprrove the update one sent to them! If they don't get a update to test then nothing the carriers can do

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JonnyCam

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Reply # 1762229 12-Apr-2017 14:01

Linux:

Carriers only aprrove the update one sent to them! If they don't get a update to test then nothing the carriers can do

Linux

So, you're saying it's never been delivered to VF. Strange that they can roll out to other markets, but not here. Maybe they don't have the Te Reo language pack ready. :)

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Reply # 1762231 12-Apr-2017 14:02

Not saying that at all

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tehgerbil

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Reply # 1762235 12-Apr-2017 14:14

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The phone isn't even a year old, that's utterly appalling.

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Reply # 1762236 12-Apr-2017 14:15

7.0 has been approved for the open market variant, but no country-specific variant as yet

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timmmay

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Reply # 1762241 12-Apr-2017 14:20

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I'm not impressed with Huawei, they can't even keep their flagship (until this week) up to date.

I'm ok with the phone, given it was given to me, but I'd never buy a Huawei. I was hoping for Android 7 mostly because EMUI 4.1 is awful.

I guess this means I'll probably try to flash the updated ROM some time.

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JonnyCam

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Reply # 1762243 12-Apr-2017 14:24

timmmay:

I'm not impressed with Huawei, they can't even keep their flagship (until this week) up to date.

I'm ok with the phone, given it was given to me, but I'd never buy a Huawei. I was hoping for Android 7 mostly because EMUI 4.1 is awful.

I guess this means I'll probably try to flash the updated ROM some time.

I'm the same, work purchased my phone, but I could have chosen a Galaxy S6 /S7 for roughly the same money.

I've got a huawei watch. At least that's not customised so updates 'should' be quicker. Wear 2.0 will be available in May according to the reply they sent to my tweet, even thought the LG has it now.

Funnily enough, I broke my screen a while back (which Huawei repaired for free as part of their screen promise) and I had a Galaxy S5 loan phone. That worked better with the Huawei watch than my P9+ (disconnects sometimes, but thinks its connected)

MartinGZ

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Reply # 1762348 12-Apr-2017 17:39

Shame as I was considering Huawei as a replacement. Does anyone know if there is an overseas version that is not tied to a network provider for updates?

If there's one thing that is guaranteed to get me grumpy it's all this crap talked about who is responsible for updates. The way Apple separated the OS & security updates from the network updates almost makes me consider the iPhone as an alternative. Almost. And that's after 7 years of Android. Android's implementation is rubbish.

Security is one of the aspects I consider in a new phone and when I chose my LG G4, one of the reasons was that LG were guaranteeing monthly updates. Well that didn't last too long, but at least it went to Android v6. Then I find that LG ARE publishing monthly updates, so they are there for all the providers to implement. https://lgsecurity.lge.com/security_updates.html

So, why is the last security update on my LG G4 dated 1 Jan 2016? (Consider yourself lucky to get to December JonnyCam.) The updates are there to be implemented. But then again, I guess there is no profit in ensuring the updates actually get through to the NZ consumer.

eracode

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Reply # 1762356 12-Apr-2017 17:45

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I bought a P9+ after having to return the Note 7. I've been very happy with it - until now. If this is how Huawei treats its flagship phone customers, I won't be buying another one.

JonnyCam

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Reply # 1763667 13-Apr-2017 11:09

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I got a call last night from a Huawei rep, who told me the person on twitter was incorrect, and there would be a Nougat release or the P9 / P9+ but they cannot give a time for the NZ market.

They do have pretty good service in that regard, but if hey aren't updating products it mean nothing.

ignishin

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Reply # 1764287 14-Apr-2017 12:54

I've been bombarding Huawei's Twitter to try and get a response and it seems you got further than me (also being a P9 owner). Contacted support and they've asked for my area/imei number so who knows what they reply with.

Cheers for the update.

ignishin

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Reply # 1764597 15-Apr-2017 00:49

Huawei Support are quick, I'll give them that.

This is what I got in response to asking when the Nougat/EMUI update will be available to NZ.

Thank you for contacting Huawei.

With regard to your enquiry, kindly please be informed that Nougat 7.0 android version will be pushed to end users batch by batch. We would like to advise you to check the update frequently via OTA, by goto setting > updater > check for the update.

Should you have further enquiries, please do not hesitate to contact us at 0800451199. Our lines are open Mondays to Sundays from 8.00AM to 9.00PM and for further support, please visit http://consumer.huawei.com/nz/support.

Thank you and best regards

Typically vague.

Aredwood

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Reply # 1764836 16-Apr-2017 00:52

Glad I found this thread. Was considering buying a Huawei phone to replace my ageing Samsung S4 mini. But if I have to buy from a parallel importer, and hope that the importer bought it from a country that is going to get updates. Just to actually receive updates. Then - no.

Guess I won't be buying Huawei then. Even the S4 mini was still getting updates even after the S5 was released.

ignishin

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Reply # 1764963 16-Apr-2017 12:36

Aredwood:

Glad I found this thread. Was considering buying a Huawei phone to replace my ageing Samsung S4 mini. But if I have to buy from a parallel importer, and hope that the importer bought it from a country that is going to get updates. Just to actually receive updates. Then - no.

Guess I won't be buying Huawei then. Even the S4 mini was still getting updates even after the S5 was released.

Looks like you may have skimmed this thread. The P9 is getting updates.

Just haven't got the Nougat 7.0 update yet (if you read a few posts back you'll see that a social marketing rep got it wrong, we are getting the Nougat 7.0/EMUI 5.0 update, just don't know when). 2 weeks ago my device got the EMUI 4.1.2 update which made a few Android tweaks and provided Maori language.

Huawei isn't the greatest at getting out updates but they are a lot better than they used to be.

nitrotech

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Reply # 1765009 16-Apr-2017 13:26

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I would be very cautious about expecting any updates from Huawei for NZ phones.

The P8 Lite (still being sold) is on 5 and while there is an international update to 6 but not from NZ firmware.

The P8 also stuck on 5 with no sign of any update for NZ phones, the international update for 6 does work with NZ firmware if you want to flash it yourself - Android 7 is never coming to the P8.

If you'd dropped over 1k on a P9+ you'd be pretty unhappy right now, but more of a problem for Huawei is that you're never likely to trust them again.

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