I have had a lot of frustration from my new Shield but most of this has had to do with incompatibility with various Android apps. 

Now I have run into a problem that may actually be a fault with the Shield, but the support people are trying to claim it is working as designed. I find this hard to believe and would like to know if anyone else has the same issue.

I have the new 2017 Shield with Bluetooth remote (not the controller). If the Home button on the remote is long-pressed, an overlay pops up with recording and other functions. To start a recording, you navigate to 'Broadcast' and click on that. The recording then starts and the overlay disappears, taking you back to whatever screen you were on. This is how it should work.

This is how it did work for me until two days ago. When the overlay pops up, it stays in place until you click on something else. For some reason this behaviour has now changed. If I long-press Home, the overlay appears, but as soon as I release the Home button it disappears again. I am not able to select anything.

I have found that I can work around this in very awkward fashion by using two hands on the remote. If I hold down the Home button I can then navigate with my other hand to start a recording. I can't believe this is how the Shield is supposed to work, especially because the design of the remote is so sleek and clearly intended for one-hand operation. It just seems incredibly clunky. There is also the point that this is not how it worked before.

In spite of that, the support people are telling me it is working normally. Does anyone else have this unit and can they check this for me? I'm not sure what to do next and I would be grateful for any assistance.