Vodafone Smart V11 (Android 10)

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RAE1

52 posts

Master Geek

#272713 10-Jul-2020 19:49

I just bought this phone (Vodafone Smart V11) and for some reason it's not picking up my home WiFi with Slingshot. Is there a reason for this? I have gone through all the troubleshooting instructions and it doesn't find my home network even though all my other devices have no problems finding it? Is it a compatibility issue with this phone?

On a side note, I haven't put in my SIM card yet. I wanted to get WiFi connected to do all the updates first. Would having no SIM card affect the WiFi connection? Thank you for any assistance you can offer.

freitasm

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Geekzone

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#2520963 10-Jul-2020 22:11

I can't find specifications but does it support anything other than 2.4 GHz and is your network on 5 GHz only (just thinking out loud).

RAE1

52 posts

Master Geek

#2520990 11-Jul-2020 08:01

Thank you for your reply. I think the phone only supports 2.4 GHz. My modem supports 2.4 GHz and 5 GHz. All my devices support 2.4 GHz;. Laptop, tablet and Vodafone Smart V8 pick up the WiFi with no problems. I'll try a friends WiFi today and see if I have the same problem. Will keep you posted. 👍

Linux

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#2520994 11-Jul-2020 08:39

Is the router fixed on channel 13?

RAE1

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#2521017 11-Jul-2020 10:07

Nope, it's on Auto. Thanks. 😃

RAE1

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Master Geek

#2521020 11-Jul-2020 10:17

I'm at a friends using their WiFi which is Vodafone so of course it works. A message came up saying finish setup for 5028d and alcatel splashes on the loading screen. So finally found the spec's for this phone.

https://www.gsmarena.com/alcatel_1s_(2020)-10017.php

gzt

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#2521054 11-Jul-2020 12:19

Restart router if not already. After trying that..

Try setting an access point to b/g/n specifically and see if one works with the phone. Did you mention your router model?

RAE1

52 posts

Master Geek

#2521279 11-Jul-2020 19:52

Sorry for delay. Router model is Netcomm NF18AC. Thanks. 👍

ETA:

VDSL/FIBRE Dual Band AC1600

Gigabit Gateway with VoIP

Model: NF18ACV

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

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#2521335 12-Jul-2020 07:31

@RAE1 Where did you buy this handset from?

RAE1

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Master Geek

#2521343 12-Jul-2020 08:31

Vodafone Online Shop - Device Only.

https://www.vodafone.co.nz/shop/mobile/product-details/?skuId=sku2220027

I'm going to test it on a friend's Slingshot modem today and see if I have the same problem.

Will keep you posted. 😊

RAE1

52 posts

Master Geek

#2523489 15-Jul-2020 13:06

I was about to return the phone but computer did a windows update and now Wi-Fi is showing. Read that Windows 10 Update in June caused problems with Wi-Fi and printers. All good now. 👍

freitasm

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#2523504 15-Jul-2020 13:50

How would Windows be a problem for an Android phone?

RAE1

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#2523531 15-Jul-2020 14:45

It wasn't the phone. It was my modem. I think?

https://support.microsoft.com/en-ie/help/4560960/windows-10-update-kb4560960

tanivula

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#2523564 15-Jul-2020 15:40

Ummm, the Netcomm NF18AC doesn't run windows - these updates have nothing to do with why your phone started detecting the WiFi network. the plot thickens....

RAE1

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Master Geek

#2523569 15-Jul-2020 15:48

Oh okay. I wonder what it was? I notice it's showing on my computer as well, even though I use ethernet. I am sure it wasn't there when I was trying to connect the phone? The plot definitely thickens.

freitasm

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#2523570 15-Jul-2020 15:51

Your computer will always show available WiFi networks even when connected via ethernet. It doesn't mean it's connected through any of them - it must say "Connected" for this to be the case. WiFi network won't show on your computer if the device is in Airplane Mode.

Windows on your laptop is definitely not related with your smartphone not connecting to one network or another.