Problem installing found update for HTC Desire

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Kiwi1971

696 posts

Ultimate Geek
+1 received by user: 9

#68131 15-Sep-2010 13:16

I received my HK sourced HTC Desire this week [Thanks Eking BTW] and have gone to the software update & downloaded the 90+MB upadate and opted to install it but all that happens is that the phone backs up my data [apparently] reboots as far as the white screen with green HTC logo [not as far as the "Quietly Brilliant" text under it though]
After a few seconds the screen goes black and the phone becomes completely unresponsive to any button presses. I have left it for ages and it doesn't seem to come right.
If I remove and replace the battery it boots up as normal and then re-asks if I want to install the downloaded update.

Is there a version for the Asian models I can install from the SD card?

Current software versions
Bootloader 0.83
Softwaare 2.1 update1
Build 1.19.832.2
Browser 3.1 WebKit

Any help appreciated.

Damon

1 | 2 | 3 | 4

18 posts

Geek

#380241 15-Sep-2010 17:12

I am in exactly the same position as you, I'll be watching this thread closely.

I got my HTC yesterday and it prompted me for an update, which I did (stupidly ). The system updated to android 2.2 but I am getting the frequent reboot problem, plus my SD card cannot be recognised from the OS, (i can definately update though). Plus my Wifi now just throws an error...

Experts / previous HTC people where can we start ? Cheers

my current specs are:

BRAVO PVT3 SHIP S-ON

HBOOT-0.83.0001

MICROP-051d

TOUCH PANEL-SYNT0101

RADIO-4.08.00.09

June 10 2010,12:12:05

Android version 2.2

Baseband version

32.41.00.32U_4.08.00.09

Kernel Version

2.6.29-0cb9f166

Htc-kernel@and18-2 #1

Build Number

2.09.405.8 CL218634

Software Number 2.09.405.8

Browser Version Webkit 3.1

gonor3a

18 posts

Geek

#380495 16-Sep-2010 09:15

I wrote an email to eKing and got a response from "Eric" their sales person.

He was pretty vague but said to downgrade.

I have written back asking him if this will void warranty (it does on their site however I still believe that the consumer guarantees act of 1993 applies here and I will return to them if I can).

The email was as follows:

Hi,
Android 2.2 doesn't work very well with HTC Desire.
You will need to do a downgrade.
Best regards,
Eric

Online Sales Team
Eking LIMITED NZ
sales@eking.co.nz

//~~~~~~~~~~~~~~~~~~~~~~~//
I found this link but I am not sure if it will work

http://forum.xda-developers.com/showthread.php?t=768256

I will wait to here back from them before attempting this.

Kiwi1971

696 posts

Ultimate Geek
+1 received by user: 9

#380500 16-Sep-2010 09:20

gonor3a: I wrote an email to eKing and got a response from "Eric" their sales person.

He was pretty vague but said to downgrade.

I have written back asking him if this will void warranty (it does on their site however I still believe that the consumer guarantees act of 1993 applies here and I will return to them if I can).

The email was as follows:

Hi,
Android 2.2 doesn't work very well with HTC Desire.

You will need to do a downgrade.

Best regards,

Eric

Online Sales Team

Eking LIMITED NZ

sales@eking.co.nz

Eric is good at answering but he doesn't always answer all of your questions or answers very briefly.

I can't even get 2.2 to install so downgrading isn't really the way forward to me.

I have not read anyone saying 2.2 doesn't work well on their Desire.

D

gonor3a

18 posts

Geek

#380507 16-Sep-2010 09:32

to be honest I want to take my phone back... If you find out where to return it can you please post here!

Cheers

Linuxluver

5833 posts

Uber Geek
+1 received by user: 1639

Trusted

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#380537 16-Sep-2010 10:18

Kiwi1971: I received my HK sourced HTC Desire this week [Thanks Eking BTW] and have gone to the software update & downloaded the 90+MB upadate and opted to install it but all that happens is that the phone backs up my data [apparently] reboots as far as the white screen with green HTC logo [not as far as the "Quietly Brilliant" text under it though]
After a few seconds the screen goes black and the phone becomes completely unresponsive to any button presses. I have left it for ages and it doesn't seem to come right.
If I remove and replace the battery it boots up as normal and then re-asks if I want to install the downloaded update.

Is there a version for the Asian models I can install from the SD card?

Current software versions
Bootloader 0.83
Softwaare 2.1 update1
Build 1.19.832.2
Browser 3.1 WebKit

Any help appreciated.

Damon

You have to be careful about what display is suppoprted. The original HTC Desires had the AMOLED screens and there are legit updates for this. But if you flash those updates on a newer HTC Desire (last month or two) then you may have the SLCD screen and the boot to black screen. You can call your phone and it will ring....but you can't see anything. I suppose the same thing could happen in reverse, too (flash SLCD ROM onto an AMOLED phone).

If you can flash it back to a known working ROM, try that. Fastboot works, right? If not...you'll have to do it blind.....one of the guys here at work had to do it....looking at videos on YouTube to note down the exact steps required so he could do it without seeing anything on the screen.

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

Linuxluver

5833 posts

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+1 received by user: 1639

Trusted

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#380538 16-Sep-2010 10:18

Kiwi1971: I received my HK sourced HTC Desire this week [Thanks Eking BTW] and have gone to the software update & downloaded the 90+MB upadate and opted to install it but all that happens is that the phone backs up my data [apparently] reboots as far as the white screen with green HTC logo [not as far as the "Quietly Brilliant" text under it though]
After a few seconds the screen goes black and the phone becomes completely unresponsive to any button presses. I have left it for ages and it doesn't seem to come right.
If I remove and replace the battery it boots up as normal and then re-asks if I want to install the downloaded update.

Is there a version for the Asian models I can install from the SD card?

Current software versions
Bootloader 0.83
Softwaare 2.1 update1
Build 1.19.832.2
Browser 3.1 WebKit

Any help appreciated.

Damon

You have to be careful about what display is supported. The original HTC Desires had the AMOLED screens and there are legit updates for this. But if you flash those updates on a newer HTC Desire (last month or two) then you may have the SLCD screen model and then it will boot to black screen as the ROM is expecting an AMOLED screemn and has the 'wrong' driver. You may find you can call your phone and it will ring....it's all working but for the screen...but you can't see anything. I suppose the same thing could happen in reverse, too (flash SLCD ROM onto an AMOLED phone). The guy who flashed the bad ROM is Chinese and he, too, wanted an Asian ROM....with the black screen being the result. Maybe they still sell AMOLED Desires in Asia while the rest of the world gets SLCD....I don't know.

If you can flash it back to a known working ROM, try that. Fastboot works, right? If not...you'll have to do it blind.....one of the guys here at work had to do it....looking at videos on YouTube to note down the exact steps required so he could do it without seeing anything on the screen.

If you're desperate, one of the two Desire owners here at work may be able to help you out. One has an AMOLED Desire and the other SuperLCD...and they bought them just a few weeks apart. The SLCD owner installed the wrong ROM and got the black screen problem. They got out of it....but it took some fiddling.

I'm offering this as a possibility for you to consider. I don't otherwise know why your phone isn't working properly.

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

New World

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Kiwi1971

696 posts

Ultimate Geek
+1 received by user: 9

#380544 16-Sep-2010 10:36

Linuxluver:

You have to be careful about what display is suppoprted. The original HTC Desires had the AMOLED screens and there are legit updates for this. But if you flash those updates on a newer HTC Desire (last month or two) then you may have the SLCD screen and the boot to black screen. You can call your phone and it will ring....but you can't see anything. I suppose the same thing could happen in reverse, too (flash SLCD ROM onto an AMOLED phone).

If you can flash it back to a known working ROM, try that. Fastboot works, right? If not...you'll have to do it blind.....one of the guys here at work had to do it....looking at videos on YouTube to note down the exact steps required so he could do it without seeing anything on the screen.

If you're desperate, one of the two Desire owners here at work may be able to help you out. One has an AMOLED Desire and the other SuperLCD...and they bought them just a few weeks apart. The SLCD owner installed the wrong ROM and got the black screen problem. They got out of it....but it took some fiddling.

Thanks, I know that mine is an AMOLED screen as it is a June build prior to the SLCD handsets.

I don't ned to flash it back as I never got it to install: To clarify my own position I have no actual problems with my handset, it just refuses to install the 2.2 upgrade version suggested by the software update service. And stays on the 2.1version1 after restarting [via battery removal]
When the screen goes black after the reboot it isn't just the screen going off, the charge light doesn't light and the buttons have no effect. One time I was able to get it into the recovery screen using the power/return combination but every other time it was just dead and required battery pull.

Would I be better off trying to flash a suitable custom rom from the SD card?
The problem with that is that I am unable to find confirmation of a ROM that would be suitable for a HK sourced HTC with a 0.83 Boot Loader

D

Linuxluver

5833 posts

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#380568 16-Sep-2010 11:34

Kiwi1971:

Thanks, I know that mine is an AMOLED screen as it is a June build prior to the SLCD handsets.

I don't ned to flash it back as I never got it to install: To clarify my own position I have no actual problems with my handset, it just refuses to install the 2.2 upgrade version suggested by the software update service. And stays on the 2.1version1 after restarting [via battery removal]
When the screen goes black after the reboot it isn't just the screen going off, the charge light doesn't light and the buttons have no effect. One time I was able to get it into the recovery screen using the power/return combination but every other time it was just dead and required battery pull.

Would I be better off trying to flash a suitable custom rom from the SD card?
The problem with that is that I am unable to find confirmation of a ROM that would be suitable for a HK sourced HTC with a 0.83 Boot Loader

D

That sounds like what my mate did. Be careful...as he got it to point where the other Desire owner here had to make a goldcard from HIS phone in order to revive the other guy's phone. You do not want to go there.

At this point, I'd recommend restoring to working order and then monitoring the desire forum at modaco.com closely and post any questions you may have there. It's Paul O'Brien's site and he is more or less a Desire 'god'.

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

Kiwi1971

696 posts

Ultimate Geek
+1 received by user: 9

#380579 16-Sep-2010 11:54

At this point, I'd recommend restoring to working order and then monitoring the desire forum at modaco.com closely and post any questions you may have there. It's Paul O'Brien's site and he is more or less a Desire 'god'.

It is working fine as it just reverts back to the stock 2.1update1 OS after failing to upgrade.

I am enjoying the phone greatly but would like to to experience the supposed improvements offered by 2.2 including better processor performance.

Thanks for the site address, I will keep an eye on it.

D

316productions

7 posts

Wannabe Geek

#381402 17-Sep-2010 19:00

I have also got this problem i brought the htc desire from eking and now it is in a boot loop

Linuxluver id be keen to speek to your 2 friends about using the gold card to get my phone out of its continuous loop

they or you can contact me on 0272888482 or email me at 316films@gmail.com

as far as eking goes i did some looking up on the companies office and found there address etc as follows

Company number: 2327533
Incorporation Date: 01 Oct 2009
Company Status: Registered
Entity type: NZ Limited Company
Constitution filed: No
AR filing month: April , last filed on 17 Mar 2010
Company Addresses:
Registered Office
50a,st Lukes Road,
Mt Albert,
Auckland, New Zealand

Address for service
Flat24/22a, Willcott Street,
Mt Albert, Auckland , New Zealand

Directors Showing 1 of 1 directors

Xiangmin WANG
Unit24/22a, Willcott Street,
Mt Albert, Auckland, New Zealand ,

id also suggest that all who have had this problem with eking go to price spy and sign up so that you can give him a bad rating as i assume that is where he is getting most of his business

also id complain to price spy that he is hiding all his ratings to stop people knowing that he is screwing them

Kiwi1971

696 posts

Ultimate Geek
+1 received by user: 9

#381408 17-Sep-2010 19:36

id also suggest that all who have had this problem with eking go to price spy and sign up so that you can give him a bad rating as i assume that is where he is getting most of his business

also id complain to price spy that he is hiding all his ratings to stop people knowing that he is screwing them

I think "screwing" is strong, your phone is presumably borked because of something you tried to do and got wrong. I am just having an issue upgrading. I assume the phone was in perfect working order when you received it.

I think the missing ratings are under investigation, I don't think he can actually hide them.

D

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gonor3a

18 posts

Geek

#381440 17-Sep-2010 21:14

I took mine back because I'm not comfortable rooting or updating the ROM / Os and voiding the warranty. He took the phone back and said he'd fix it, so I will reserve judgement and see how Gordon handles the situation. He has two options fix it or replace it. If he fails to do that I will be all over him and eKing like a jungle rash. I'm talking price spy reviews, blogs, target, fair go, cambell live, small claims court, twitter, facebook and I'm very handy at SEO so if anyone types in eKing a page dedicated to not going there for business will list first.

Of course, I'm acting with friendly diplomacy ... we're all protected by the consumer rights act after all. I think they're wise enough to treat the customer fairly so I suggest taking the phone back for repair first before screwing a guys business over. And perhaps let him know this is a problem he should sort before his products go to market.

316productions

7 posts

Wannabe Geek

#382366 20-Sep-2010 16:59

where did you take it back to he wont answer my emails to tell me where to take it back to and its driving me crazy my dad is also a seo developer we where also looking at doing the same thing but would rather just get the phone fixed

you couldn't get me his phone number and address could you as id be keen as to sort this out

"your phone is presumably borked because of something you tried to do and got wrong"

i havnt tried anything with it. It asked me to update and then after the auto update it went into bootloop and wont come back out i contacted htc and they told me it was a branded phone from t mobile in germany and that is why it has stoped working as the update was probably the wrong one

cheers
ben

Kiwi1971

696 posts

Ultimate Geek
+1 received by user: 9

#382408 20-Sep-2010 18:55

"your phone is presumably borked because of something you tried to do and got wrong"

i havnt tried anything with it. It asked me to update and then after the auto update it went into bootloop and wont come back out i contacted htc and they told me it was a branded phone from t mobile in germany and that is why it has stoped working as the update was probably the wrong one

cheers
ben

Apologies in that case I thought it was the result of a botch root attempt.

So your phone from EKing was a branded German phone? Mine is definitely Asian as all the language options are Asian and the keyboard has a Chinese input option I can't remove.

D

316productions

7 posts

Wannabe Geek

#382413 20-Sep-2010 19:08

random i wonder how they are coming to him
I am worried that they have been debranded and so will be void of warranty anyway as mine had no branding on it even though it is from t-mobile

had a bad run with phones i had a windows mobile one but had it stolen when i was working at vector arena and so splashed out on a new one and it is know playing the reboot game

im probably going to buy another one that's actually unlocked as i need it asap, i cant go without the thing anymore keep missing meetings etc as im so used to having everything with me

bloody technology its crazy never used to rely on it so much

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