where is the new xtra webmail page ?

Forums › Spark New Zealand (including Skinny and BigPipe) › where is the new xtra webmail page ?

1101

2215 posts

Uber Geek

#209000 8-Mar-2017 14:42

nobody wants to have to go through the "Check your migration status" page each time to login to webmail

Where is the xtra webmail page, to login direct to the new NZ based webmail.
Please , a link that doesnt redirect to "Check your migration status"

nzlegs

51 posts

Master Geek

#1733094 8-Mar-2017 15:01

On that page and underneath the password line is a check box called 'remember me'.
I find that checking this box takes me back to the web mail page each time I select that page.

LittleGiant

20 posts

Geek

#1733096 8-Mar-2017 15:01

I use this link http://webmail.xtra.co.nz/

It asked me once, but after that it redirects me straight to the mail box.

ALTRON

538 posts

Ultimate Geek

#1733590 9-Mar-2017 11:55

after checking migration status it loads (after about 30 seconds) the webmail page but

"Error There was an issue while authenticating. This may be due to a recent password change. To continue please log out and log back in with your most current password."

I log out and it returns back to the migration status page and process repeats

I haven't changed password or messed with any settings in ages.

UPDATE : After going to spark service page

"MIGRATED XTRAMAIL NOT ACCESSIBLE
Some customers may be experiencing problems logging in to Xtramail. Our technicians are currently working on it. We will update this page when more information becomes available. We apologise for any inconvenience.

hio77

'That VDSL Cat'
12469 posts

Uber Geek

Trusted

Spark

Subscriber

#1733625 9-Mar-2017 13:01

I'd agree, the process is not exactly smooth right now.

the migration status checks are only there until the migration is done.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

martyyn

1373 posts

Uber Geek

Subscriber

#1733768 9-Mar-2017 15:33

Customer just called me, he hasn't been able to access his email since this morning. His email shows as having been transferred but Outlook just gives him authentication errors.

I cant login via webmail either. It tells me the username/password is incorrect.

hio77

'That VDSL Cat'
12469 posts

Uber Geek

Trusted

Spark

Subscriber

#1733819 9-Mar-2017 16:23

martyyn:

Customer just called me, he hasn't been able to access his email since this morning. His email shows as having been transferred but Outlook just gives him authentication errors.

I cant login via webmail either. It tells me the username/password is incorrect.

Log a fault, as of 09/03 2:45PM it was set as resolved in terms of webmail logins.

sounds like a weird sidecase though that unfortunately i don't have the onfloor details to give a more clear idea on whats happening right now.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

martyyn

1373 posts

Uber Geek

Subscriber

#1733822 9-Mar-2017 16:26

hio77:

Log a fault, as of 09/03 2:45PM it was set as resolved in terms of webmail logins. sounds like a weird sidecase though that unfortunately i don't have the onfloor details to give a more clear idea on whats happening right now.

Will do.

yitz

1468 posts

Uber Geek

#1733829 9-Mar-2017 16:39

Probably broke their settings this morning trying to get it working.