Lightbox quality comments

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#1154195 15-Oct-2014 10:21

Lightbox:
dclegg: Our number one issue with LightBox at the moment is the inability to reliably pause shows.

We watch by using AirPlay to stream from our iPads (either iPad2 or iPad Air, both running iOS 7.1) to an Apple TV3 (running latest OS). If we pause a show for long enough (generally > 1 minute), playback will only resume for the remaining content that was buffered when playback was paused (approximately 1 minute). So it seems to me that once a show has paused for a set period of time, it refuses to continue to buffer once playback resumes.

This is a real PITA, as in order to recover you need to exit playback, select the previous episode (as the UI has now positioned you at the next episode in the series), press Play, then use the scrubber to try and position yourself at the point in time where playback stopped.

Are there any other users out there with a similar setup, and if so are you seeing the same issue?

Hi dclegg,

That's a confirmed bug and we're currently putting the next iPad update together which will include a fix for this.

Day=made. Thank you!

Follow up question. I'm currently loving Orphan Black (although I had to parallel import the missing ep4 ;-)). Do you know when you'll have Season 2 available?

Lightbox

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#1154206 15-Oct-2014 10:33

Orphan Black season 2 will be available before Christmas.

Lightbox - we are online TV.

ARK

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#1154214 15-Oct-2014 10:41

On the topic of 2nd seasons, when can we expect the 2nd season of "The Blacklist"?

KriMzOn

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#1155899 16-Oct-2014 09:20

ARK: On the topic of 2nd seasons, when can we expect the 2nd season of "The Blacklist"?

In general, the site should have some NEWS section or UPDATE section where they could put exciting information that will keep people on their toes. That front page is just dead and not moving

psychnurse

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#1155997 16-Oct-2014 11:32

KriMzOn:
ARK: On the topic of 2nd seasons, when can we expect the 2nd season of "The Blacklist"?

In general, the site should have some NEWS section or UPDATE section where they could put exciting information that will keep people on their toes. That front page is just dead and not moving

Agree and forums/suggestions.

Lightbox

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#1156000 16-Oct-2014 11:37

ARK: On the topic of 2nd seasons, when can we expect the 2nd season of "The Blacklist"?

Sorry, nothing confirmed yet.

Lightbox - we are online TV.

Lightbox

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#1156208 16-Oct-2014 15:52

We're still chasing the issues around buffering that seem to affect Vodafone customers in disproportion.

The fresher examples we have, the easier it is for our vendors to trace and isolate issues, so I am looking for examples to work off. I am hoping some of you may be able to help me out here.

If you experience buffering (across all devices) and you're with Vodafone, can I please ask you to send me a private message containing the following:

What date and time you saw issues.
Which specific piece of content was affected (show, season, episode).
If you can grab the streaming URL (e.g. using the JavaScript Console in Chrome) that's very valuable for us.
What email address your Lightbox account is registered under.
If you have multiple issues, it would be very useful if you can log them (e.g. in a spreadsheet).

/Jakob

Lightbox - we are online TV.

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Shop now on AliExpress (affiliate link).

matisyahu

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#1158954 21-Oct-2014 05:44

Just a quick question, I'm keen about Lightbox but are you guys looking at offering a Silverlight free facility using Encrypted Media Extensions (EME) which are available on Safari, Internet Explorer 11 and IIRC Chrome?

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

Lightbox

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#1159036 21-Oct-2014 09:38

Hi Kawaii,

We're looking at it, but while Silverlight is still supported across most setups, it's hard to justify the effort and spend to build additional player types that only support a subset of browsers. It's also a fairly new standard, so any alternative setup would require a blessing from all of our content partners from a security perspective before we could make it available.

Lightbox - we are online TV.

RetiredMonkNZ

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#1159085 21-Oct-2014 10:47

Is there any update on when Lightbox/Silverlight will not use browser information stored in a cookie to register a device. Apparently I have maxed out my device list again. Yet I only have 1 ipad, 1 pc and 1 laptop.

richms

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#1159087 21-Oct-2014 10:56

I would rather see something useful like smart tv and roku etc apps than a change in player to suit a minority group of people.

Richard rich.ms

benokobi

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#1159104 21-Oct-2014 11:10

Lightbox:
ARK: On the topic of 2nd seasons, when can we expect the 2nd season of "The Blacklist"?

Sorry, nothing confirmed yet.

It hasn't finished screening on tv yet has it

mattwnz

20155 posts

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#1162478 26-Oct-2014 16:58

Don't know if this has been previously mentioned, bu thte sound level seems to be really low, and can't seem to adjust it. Tried it on two different computers and both have the same probelm. Also playback on wifi devices is often jittery, even though the connection speed is good @ 10MB +, and no problems playing full HD youtube vids.

Bobdn

222 posts

Master Geek

#1162504 26-Oct-2014 17:45

mattwnz: Don't know if this has been previously mentioned, bu thte sound level seems to be really low, and can't seem to adjust it. Tried it on two different computers and both have the same probelm. Also playback on wifi devices is often jittery, even though the connection speed is good @ 10MB +, and no problems playing full HD youtube vids.

Agree about sound level. I have the same problem.

mattwnz

20155 posts

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#1162513 26-Oct-2014 17:53

Bobdn:
mattwnz: Don't know if this has been previously mentioned, bu thte sound level seems to be really low, and can't seem to adjust it. Tried it on two different computers and both have the same probelm. Also playback on wifi devices is often jittery, even though the connection speed is good @ 10MB +, and no problems playing full HD youtube vids.

Agree about sound level. I have the same problem.

It seems to autoadjust the sound, because when you first start the program, it is really loud for about a second then decreases. Really wish there was a way to manually adjust things such as video quality . Maybe it is something to do with the silverlight container that it is being played through, as that also has a habit of crashing. Also had the problem of programs stopping midway through them. It all very much seems a beta type of service.

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