New SKY streaming devices

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80 posts

Master Geek
+1 received by user: 55

#3245330 6-Jun-2024 17:41

toii:
My mum has Sky with the MySky box and has received the offer of the new box for free. What are the pros and cons of this as of now? I have read about all sorts of issues in the past but not sure if/how things have improved. She has a Smart TV with apps so doesnt need these on a Sky box. She uses the current Sky box like a VCR to record shows and series to watch later as well as watching live TV.

Don't. Especially when you have elderly.

FireEngine

1223 posts

Uber Geek
+1 received by user: 221

Trusted

#3245371 6-Jun-2024 18:36

toii:
My mum has Sky with the MySky box and has received the offer of the new box for free. What are the pros and cons of this as of now? I have read about all sorts of issues in the past but not sure if/how things have improved. She has a Smart TV with apps so doesnt need these on a Sky box. She uses the current Sky box like a VCR to record shows and series to watch later as well as watching live TV.

These were my main beefs when I returned my new box same day it was installed:

No favourite channels
No planner while channel playing
No all-channel integrated app - nonFTA only
No adjustment to on-screen timeouts - too quick to read

On the whole the experience was a terrible step backwards compared to the MySky+ box.

Regards FireEngine

bmr63

91 posts

Master Geek
+1 received by user: 47

#3245379 6-Jun-2024 18:52

toii:

My mum has Sky with the MySky box and has received the offer of the new box for free. What are the pros and cons of this as of now? I have read about all sorts of issues in the past but not sure if/how things have improved. She has a Smart TV with apps so doesnt need these on a Sky box. She uses the current Sky box like a VCR to record shows and series to watch later as well as watching live TV.

I had a faulty MySky box Christmas last year and Sky tried hard to get me on the new box. While I agree it is the right technology, they are far from getting it right. Read through the forum; there are things you’d think are fundamental that are basic functions on the old box, but don’t work on the new one.

I really wouldn’t wish the new solution on anyone, let alone the elderly. I was (eventually) happy to have the latest version of the MySky box.

Steve

Raw127

19 posts

Geek
+1 received by user: 15

#3245555 7-Jun-2024 09:02

Not sure if Sky is still monitoring this thread, if so then can you PLEASE add the ability to directly position into a recording by minutes like you could do on the old box. e.g. Key in 180 minutes to position 3 hours in.

There are many sporting events that go for a number of hours (golf, cycling etc) and it takes a long time to FFWD from the start of the recording if you simply want to watch the last hour or so.

Ross.

invisibleman18

1420 posts

Uber Geek
+1 received by user: 427

#3245577 7-Jun-2024 09:56

Would love that option for catchup on the Pod too. For something like the French Open currently it can mean having to fast forward the stream 10 hours if you want to watch the evening match etc.

jmtces

2 posts

Wannabe Geek
+1 received by user: 1

#3245766 7-Jun-2024 16:10

If Sky is monitoring this thread, it would be good if they would also:

Allow booking programs
Remove the large writing, shuttle icons, and stop dimming the screen when you hit pause/rewind to try to see something missed.
Put a picture in picture in the Planner so you don't have to miss what you are watching while checking your planner.
Fix the rewind/fast forward, it is almost impossible to position to something you missed.

There are dozens of other niggles but these my current top 4.

Dyson

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bmr63

91 posts

Master Geek
+1 received by user: 47

#3245767 7-Jun-2024 16:15

Raw127:

Not sure if Sky is still monitoring this thread, if so then can you PLEASE add the ability to directly position into a recording by minutes like you could do on the old box. e.g. Key in 180 minutes to position 3 hours in.

There are many sporting events that go for a number of hours (golf, cycling etc) and it takes a long time to FFWD from the start of the recording if you simply want to watch the last hour or so.

Ross.

It’s just incredible they implemented their new box without this in the first place!

Steve

afe66

3181 posts

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Lifetime subscriber

#3246894 10-Jun-2024 12:11

No its isnt...

clayton

342 posts

Ultimate Geek
+1 received by user: 100

ID Verified

#3250862 19-Jun-2024 16:07

Finally cancelled SKY TV after 30 years, started out with SKY UHF. I've had 2 phone calls convincing me to stay offering 3 months free Movie channel and 50% discount on my invoice for 6 months.

I said been there and done that for the last 12 months and I really don't watch the Sky channels much anymore, I did tune in to the CI channel now and then and enjoyed it but not going to pay the monthly premium for watching one channel for around 8 hours a month.

I'm not a Sports fan and that's what Sky TV is good for, plenty of free content out there now a days to keep you amused, Freeview etc

I did enjoy the new Android box with the Bluetooth remote, but could only pair one remote at a time and having the signal in 2 other rooms was a nightmare, when I turned on the TV to watch Sky, the box would be off or at the home screen and I needed to look for the remote to turn it back on or go to my channel I was watching last.

Like the old box, every time I turned on the TV the last cannel watched was displayed, now with the new box after an update or restart it sits at the home screen so again I need to find the remote to go to the channel last watched.

It would be great to have a remote in every room so you can control the device, I did this with the old device and had to buy a Xray IR transmitter but it was touch and go at the best of times, so was happy when the new device had a Bluetooth remote, but then again you can not pair more than one remote

My only bitch was the device would go to sleep (yes, I've tried everything to fix or prevent it) a restart would sit at the home screen and only one remote can be paired to the device.

Good luck to you people battling the elements with Sky TV and getting the features you want

Shadbolt

130 posts

Master Geek
+1 received by user: 45

#3254654 30-Jun-2024 11:57

Surreal call with Sky Technical Support.

I got a New Sky Box 18 months ago, cos of Vodafone TV's closure. I had a dish installed. Last weekend the satellite signal stopped. Thursday I called them to arrange a tech. One was arranged for just 48 hours later. I thought great!

He turned up yesterday and quickly worked out that the LNB on the dish had failed - apparently a common failure. But he wasn't allowed on the roof to replace it because the roof was wet. He left, saying he'd be back later.

He wasn't. I text him to ask if I need to call Sky again to make another appointment. No reply.

So this morning I rang Sky to make another appointment, and explained that a tech had attended and said that the LNB needed replacing.

The person I spoke to said that Sky no longer replaces LNBs, and I'd need to sort it out myself!

I got kinda angry (which I rarely do) and explained a few things to the lady. She went off to consult with her next level of support.

She then came back and told me that there was already a fresh appointment booked for me on Tuesday.

Well flip! No-one had told me that, and no-one will be in the house on Tuesday. I rearranged it to NEXT Saturday, and I gather I have to hope that the roof is dry, otherwise the LNB won't be replaced.

On the whole, I'm remarkably irritated by this.

siva992

80 posts

Master Geek
+1 received by user: 55

#3254656 30-Jun-2024 12:00

Shadbolt:
Surreal call with Sky Technical Support.

I got a New Sky Box 18 months ago, cos of Vodafone TV's closure. I had a dish installed. Last weekend the satellite signal stopped. Thursday I called them to arrange a tech. One was arranged for just 48 hours later. I thought great!

He turned up yesterday and quickly worked out that the LNB on the dish had failed - apparently a common failure. But he wasn't allowed on the roof to replace it because the roof was wet. He left, saying he'd be back later.

He wasn't. I text him to ask if I need to call Sky again to make another appointment. No reply.

So this morning I rang Sky to make another appointment, and explained that a tech had attended and said that the LNB needed replacing.

The person I spoke to said that Sky no longer replaces LNBs, and I'd need to sort it out myself!

I got kinda angry (which I rarely do) and explained a few things to the lady. She went off to consult with her next level of support.

She then came back and told me that there was already a fresh appointment booked for me on Tuesday.

Well flip! No-one had told me that, and no-one will be in the house on Tuesday. I rearranged it to NEXT Saturday, and I gather I have to hope that the roof is dry, otherwise the LNB won't be replaced.

On the whole, I'm remarkably irritated by this.

That's very typical of Sky to be honest. 🤣

Quic Broadband

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Rikkitic

Awrrr
19081 posts

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+1 received by user: 16340

Lifetime subscriber

#3254682 30-Jun-2024 13:34

Shadbolt:

Surreal call with Sky Technical Support.

I got a New Sky Box 18 months ago, cos of Vodafone TV's closure. I had a dish installed. Last weekend the satellite signal stopped. Thursday I called them to arrange a tech. One was arranged for just 48 hours later. I thought great!

He turned up yesterday and quickly worked out that the LNB on the dish had failed - apparently a common failure. But he wasn't allowed on the roof to replace it because the roof was wet. He left, saying he'd be back later.

He wasn't. I text him to ask if I need to call Sky again to make another appointment. No reply.

So this morning I rang Sky to make another appointment, and explained that a tech had attended and said that the LNB needed replacing.

The person I spoke to said that Sky no longer replaces LNBs, and I'd need to sort it out myself!

I got kinda angry (which I rarely do) and explained a few things to the lady. She went off to consult with her next level of support.

She then came back and told me that there was already a fresh appointment booked for me on Tuesday.

Well flip! No-one had told me that, and no-one will be in the house on Tuesday. I rearranged it to NEXT Saturday, and I gather I have to hope that the roof is dry, otherwise the LNB won't be replaced.

On the whole, I'm remarkably irritated by this.

I used to play with satellite TV and I had multiple LNBs doing different things. One came from Sky and was probably older than I am. I never had a sense these were particularly prone to failure. I still have one on the dish as a Freeview backup and it is working fine after many, many years.

Plesse igmore amd axxept applogies in adbance fir anu typos

clayton

342 posts

Ultimate Geek
+1 received by user: 100

ID Verified

#3254684 30-Jun-2024 13:39

I had 3 fail within a year

Shadbolt

130 posts

Master Geek
+1 received by user: 45

#3254685 30-Jun-2024 13:40

Rikkitic:

One came from Sky and was probably older than I am. I never had a sense these were particularly prone to failure. I still have one on the dish as a Freeview backup and it is working fine after many, many years.

The tech told me that the LNBs that were used around 18 months ago when my install was done were unreliable, and that many thousands have had to be replaced. I assume it was one batch or manufacturer.

clayton

342 posts

Ultimate Geek
+1 received by user: 100

ID Verified

#3254686 30-Jun-2024 13:42

Correct, when you go for the cheapest option, they are asking for trouble!!

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