Sky blames piracy for lost customers. Sky: it's time to wake up and smell the coffee.

Forums › Sky, Neon, Lightbox › Sky blames piracy for lost customers. Sky: it's time to wake up and smell the coffee.

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2388 posts

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#1875001 30-Sep-2017 05:01

$400?? no.. each unit dish+mount+lnbf is probably well under the $100 per unit.

you can buy a 60cm from freeview shop for $80 NZ and thats retail.

or one from noelleeming

"The 60cm DishTV Satellite Dish and 11300 LNB are designed especially for NZ conditions with a galvanized panel and high quality powder coating. The pack also contains the universal dish mount and 10m of satellite coax cable with fittings."

$150 retail

Rikkitic

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#1875555 1-Oct-2017 17:15

The good, the bad and the ugly have been thoroughly discussed here. I am no Sky fan and have made that clear. But we still have a subscription though that is hopefully soon to end.

The thing I don't get, and I really don't get it, is why Sky dishes up crap like their so-called 'perks', which have absolutely nothing to do with their core business, but ignore obvious things that might really make a difference to their customers. Specifically, I have been trying for days to stream an episode of Year Million on Sky Go. It doesn't work. It should, but it doesn't. Some other things do work, some don't. It may have something to do with Flash. Why on earth is Sky still using Flash at all? Why does it have a Sky Go service that is constantly broken? Why doesn't it do anything to reduce customer frustration if it wants to stop bleeding subscribers?

Sky seems to be notorious for clinging to broken, outmoded, outdated technology. Their latest decoders can't even stream 1080p (it's 1080i, is that correct?) while the rest of the world is going over to 4k. They charge extra for things that others have already moved beyond and they can't even make the things they do have work correctly. Most of their offerings are not only saturated with ads, but still SD quality. How is any of this providing an acceptable customer service?

Maybe I'm wrong about this. I'm no technical expert. But I am a Sky customer, albeit a reluctant one, and my Sky experience is absolutely lousy. And no, I don't want any of their damn perks.

Plesse igmore amd axxept applogies in adbance fir anu typos

l43a2

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#1875557 1-Oct-2017 17:22

People always mention how sky is full of adverts, while yes it is, but some of their channels specially discovery,nat geo, the likes come from a foxtel AU feed, and their feed would include advert spots which sky has to fill with their own promos and other such things.

JimmyH

2886 posts

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#1875612 1-Oct-2017 18:51

tdgeek:

I love the MySky. My old plasma is awesome, I have no need for HDR/4k, yet

But presumably you will at some point in the not too distant future, as decent-model newer TVs all seem to be supporting this feature set now. Decoders should have a decent lifespan, but Sky is still purchasing and installing last generation decoders, that are obsolescent before they are even installed. Heck, forget 4K/HDR, I don't think the current ones can even do 1080P! Which means that, without massive capital investment to replace them all in a hurry Sky won't be able to support the latest standards or compete on picture quality - even if they had an epiphany and decided they want to.

l43a2:

People always mention how sky is full of adverts, while yes it is, but some of their channels specially discovery,nat geo, the likes come from a foxtel AU feed, and their feed would include advert spots which sky has to fill with their own promos and other such things.

Which doesn't excuse the ads they cram into the channels they do control - the Box, Vibe, the now-defunct Zone, both Jones channels, etc etc.

Even on the premium channels that are supposed to be ad-free (I'm looking at you SoHo) they persist in deliberatley annoying customers - jarring quarter-screen banners on the bottom of the screen about what's coming up next, shrinking the credits to a quarter of the screen and playing a shouty promo over the closing credits/music, spinning "get mysky" buds in the middle of movies (which is one reason I dropped the all of the channels and Rialto).

ockel

2031 posts

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#1875613 1-Oct-2017 18:52

Rikkitic:

The good, the bad and the ugly have been thoroughly discussed here. I am no Sky fan and have made that clear. But we still have a subscription though that is hopefully soon to end.

The thing I don't get, and I really don't get it, is why Sky dishes up crap like their so-called 'perks', which have absolutely nothing to do with their core business, but ignore obvious things that might really make a difference to their customers. Specifically, I have been trying for days to stream an episode of Year Million on Sky Go. It doesn't work. It should, but it doesn't. Some other things do work, some don't. It may have something to do with Flash. Why on earth is Sky still using Flash at all? Why does it have a Sky Go service that is constantly broken? Why doesn't it do anything to reduce customer frustration if it wants to stop bleeding subscribers?

Sky seems to be notorious for clinging to broken, outmoded, outdated technology. Their latest decoders can't even stream 1080p (it's 1080i, is that correct?) while the rest of the world is going over to 4k. They charge extra for things that others have already moved beyond and they can't even make the things they do have work correctly. Most of their offerings are not only saturated with ads, but still SD quality. How is any of this providing an acceptable customer service?

Maybe I'm wrong about this. I'm no technical expert. But I am a Sky customer, albeit a reluctant one, and my Sky experience is absolutely lousy. And no, I don't want any of their damn perks.

Yep. SkyGo should be canned. Shouldve been put to pasture ages ago and focus on more content - linear and ondemand. BTW, Year Million via OnDemand was an easy watch. None of this SkyGo BS, dunno why you bother. Straight to the box, watched on and off without any hassle.

And likewise with SkyPerks. Agree its rubbish. Its kinda like a telco getting out of its core competency and trying to offer entertainment. Just a waste of shareholders money. Stick to the knitting.

Sixth Labour Government - "Vision without Execution is just Hallucination"

mudguard

2113 posts

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#1875638 1-Oct-2017 19:17

I saw a new ad on Sky this evening. Basically thanking Sky subscribers, and that you're paying the athletes' pay cheques.

Rikkitic

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#1875639 1-Oct-2017 19:30

ockel:

BTW, Year Million via OnDemand was an easy watch. None of this SkyGo BS, dunno why you bother. Straight to the box, watched on and off without any hassle.

Sky Go is the only option. On Demand doesn't work for us. Our decoder is from the year nul and no Internet connection (none wanted). I almost never use this feature and it doesn't work in the blue moon that I do want to use it and I want to use it on another device in another room. That is what Sky Go is supposed to be good for. It is almost like they go out of their way to annoy paying customers.

Plesse igmore amd axxept applogies in adbance fir anu typos

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rugrat

3106 posts

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#1875665 1-Oct-2017 20:14

Sky can't even do the internet connection correctly on the MySky box's.

Every now and then a computer wouldn't connect to the internet, and the Sky box would be struggling as well.

After investigation worked out once the Sky box has an IP number it never lets go of it. Computer and Sky box had same ip number when looked at ip's. So if you turn modem off and on, or DHCP lease expires and new ip is issued the Sky box keeps using old number, then if modem gives out this number to another device have an ip conflict situation.

Unplugging Sky Link does not fix as it still keeps number, only way to make it take a new number is to reset it, and sometimes also requires reset Sky box at same time. The settings on Sky don't let you set static ip, so can't solve that way either.

Know it's not the modem as I have unplugged sky links and no drop off in months. Just renting mysky's at moment unless Sky up's their game.

tdgeek

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#1875667 1-Oct-2017 20:14

Rikkitic:

The good, the bad and the ugly have been thoroughly discussed here. I am no Sky fan and have made that clear. But we still have a subscription though that is hopefully soon to end.

The thing I don't get, and I really don't get it, is why Sky dishes up crap like their so-called 'perks', which have absolutely nothing to do with their core business, but ignore obvious things that might really make a difference to their customers. Specifically, I have been trying for days to stream an episode of Year Million on Sky Go. It doesn't work. It should, but it doesn't. Some other things do work, some don't. It may have something to do with Flash. Why on earth is Sky still using Flash at all? Why does it have a Sky Go service that is constantly broken? Why doesn't it do anything to reduce customer frustration if it wants to stop bleeding subscribers?

Sky seems to be notorious for clinging to broken, outmoded, outdated technology. Their latest decoders can't even stream 1080p (it's 1080i, is that correct?) while the rest of the world is going over to 4k. They charge extra for things that others have already moved beyond and they can't even make the things they do have work correctly. Most of their offerings are not only saturated with ads, but still SD quality. How is any of this providing an acceptable customer service?

Maybe I'm wrong about this. I'm no technical expert. But I am a Sky customer, albeit a reluctant one, and my Sky experience is absolutely lousy. And no, I don't want any of their damn perks.

Perks are added value, which is common. Spark has free Spotfy, free Phonebox wifi, free Lightbox. Its quite normal

I haven't had an issue with Sky Go, although thats been on an iPad, which gather works better than a PC.

1080i, yes, thats not the best avaiable. But on my many years old Plasma, its excellent.

The recent article has Sky going OD for everything. Thats a good added value. Short term that cont do much. Medium term they can ditch the sport subsidy, so Basic and Neon are cheap. Sports watchers pay what it costs

Im watching F1 right now, recorded, sharp as a tack.

Content wise I like to doco channels, FTA is already there, no need to switch HDMI

Now, if Sky "got within the times" and dropped decades old satellite;lite that will be good. I actually prefer satellite. Its robust.

Ads, I dunno, I FFW. While Sky is linear, I dont watch linear. I record. If it was OD only, same thing, not linear.

SD. Some stuff is SD, Air Crash, other docos. I dont really care as favour the content not the res. Kardashians in 4k wont interest me. Air Crash Investigation in SD does.

Now, shopped they go OD only, which is todays tech, what happens to those that have no other option that Sky for FTA? The Govt will take care of that, as they should?

tdgeek

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#1875668 1-Oct-2017 20:16

l43a2:

People always mention how sky is full of adverts, while yes it is, but some of their channels specially discovery,nat geo, the likes come from a foxtel AU feed, and their feed would include advert spots which sky has to fill with their own promos and other such things.

Yep, ads are ads. with this anti ad need, Id love NO ADS anywhere, for everything. But fortunately, we can rely on the annual Briscoes sale to be on this week!

ockel

2031 posts

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#1875672 1-Oct-2017 20:19

Rikkitic:

ockel:

BTW, Year Million via OnDemand was an easy watch. None of this SkyGo BS, dunno why you bother. Straight to the box, watched on and off without any hassle.

Sky Go is the only option. On Demand doesn't work for us. Our decoder is from the year nul and no Internet connection (none wanted). I almost never use this feature and it doesn't work in the blue moon that I do want to use it and I want to use it on another device in another room. That is what Sky Go is supposed to be good for. It is almost like they go out of their way to annoy paying customers.

Meh. If they axed SkyGo it'd be hard to see whether they'd get more complaints about the service than they currently do. Might as well be done with it and we can end the whining.

Sixth Labour Government - "Vision without Execution is just Hallucination"

tdgeek

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#1875673 1-Oct-2017 20:20

JimmyH:

tdgeek:

I love the MySky. My old plasma is awesome, I have no need for HDR/4k, yet

But presumably you will at some point in the not too distant future, as decent-model newer TVs all seem to be supporting this feature set now. Decoders should have a decent lifespan, but Sky is still purchasing and installing last generation decoders, that are obsolescent before they are even installed. Heck, forget 4K/HDR, I don't think the current ones can even do 1080P! Which means that, without massive capital investment to replace them all in a hurry Sky won't be able to support the latest standards or compete on picture quality - even if they had an epiphany and decided they want to.

l43a2:

People always mention how sky is full of adverts, while yes it is, but some of their channels specially discovery,nat geo, the likes come from a foxtel AU feed, and their feed would include advert spots which sky has to fill with their own promos and other such things.

Which doesn't excuse the ads they cram into the channels they do control - the Box, Vibe, the now-defunct Zone, both Jones channels, etc etc.

Even on the premium channels that are supposed to be ad-free (I'm looking at you SoHo) they persist in deliberatley annoying customers - jarring quarter-screen banners on the bottom of the screen about what's coming up next, shrinking the credits to a quarter of the screen and playing a shouty promo over the closing credits/music, spinning "get mysky" buds in the middle of movies (which is one reason I dropped the all of the channels and Rialto).

They cant be supposedly ad free if they arent ad free. Ads are EVERYWHERE I dont get what the issue with Sky is.

If you want non linear on linear TV, record it. Id argue that recorded is better than OD. Internet in NZ is excellent, but HDD rules!

tdgeek

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#1875675 1-Oct-2017 20:22

mudguard:

I saw a new ad on Sky this evening. Basically thanking Sky subscribers, and that you're paying the athletes' pay cheques.

We are. Im not sure what the problem is.

Rikkitic

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#1875678 1-Oct-2017 20:23

Perks are fine if people actually want that kind of thing. My main point is that they need to get the basics working correctly before they starting dithering around with 'extras'.

Plesse igmore amd axxept applogies in adbance fir anu typos

tdgeek

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#1875686 1-Oct-2017 20:26

Rikkitic:

ockel:

BTW, Year Million via OnDemand was an easy watch. None of this SkyGo BS, dunno why you bother. Straight to the box, watched on and off without any hassle.

Sky Go is the only option. On Demand doesn't work for us. Our decoder is from the year nul and no Internet connection (none wanted). I almost never use this feature and it doesn't work in the blue moon that I do want to use it and I want to use it on another device in another room. That is what Sky Go is supposed to be good for. It is almost like they go out of their way to annoy paying customers.

I find Sky OD is great. It buffers to the HDD, so while buffering is obviously a good thing, if it buffers to the HDD than memory, you will get a good experience.

Now, I recall Ms R, the you have the old decoder? Shouldn't you be using 2017 tech, not outdated outmoded technology?? :-)

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