Lightbox quality comments

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#1121796 4-Sep-2014 13:23

Margs

I know you said that other streaming services are good, did you test them at the same time as the Lightbox issues? In any case, can you do a hard restart of the iPad. Hold down the Sleep and Home button for quite a few seconds, until the while Apple logo appears then let both go. There may have been a glitch with the part of the OS that Lightbox runs on. This restart will not lose anything it is merely a full shutdown and full startup, just like if you turned a computer off, then on.

Margs333

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#1121802 4-Sep-2014 13:28

Great! I'll give that a go - thanks vm

lsherwen

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Wannabe Geek

#1128750 15-Sep-2014 08:29

Initially I had performance problems with Lightbox streaming on Windows 8 and IE. Would watch 5 minutes or so then it would hang and the interminable "Loading Video". Changed browser over to Firefox and no further issues.

The downside is that unless the content rapidly expands, before the month of the free trial expires, there will little left that I wish to watch (or watch again) - even at the discounted subscriber price.

It is really time for Telecom to Sparkle.

ronw

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#1129075 15-Sep-2014 14:51

I would imagine thet content will expand once the subs start rolling in. I am willing to give it a go. I have cancelled Quickflix so can afford to give new service a try.

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bopfrog

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#1132304 19-Sep-2014 19:00

I have had lightbox on for 2 weeks. Quality is great, but the stream randomly stops (no indication of buffering) so I go back to the main screen, select the episode, click watch and it all goes fine. Doesn't act like a streaming issue. I have had some episodes play all the way through and others stop every 10 minutes or so.
I have used IE and chrome so far. Wifi to modem.

psychnurse

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#1132504 20-Sep-2014 07:51

bopfrog: I have had lightbox on for 2 weeks. Quality is great, but the stream randomly stops (no indication of buffering) so I go back to the main screen, select the episode, click watch and it all goes fine. Doesn't act like a streaming issue. I have had some episodes play all the way through and others stop every 10 minutes or so.
I have used IE and chrome so far. Wifi to modem.

Same using ipad and apple tv.

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Chis

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#1142917 28-Sep-2014 11:41

My HTPC running Windows 8.1 keeps stuttering. Goes fine for about 10-20 seconds, then freezes for 1-2 seconds. Seems to be enough bandwidth (sits around 10Mbps for a while and has the occasional rest). Any recommendations?

The PC runs Netflix, iPlayer etc without any problem. Nothing else is running when I try Lightbox.

A different Win8.1 PC runs Lightbox (and Netflix etc) fine.

freitasm

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#1142921 28-Sep-2014 12:19

Chis: The PC runs Netflix, iPlayer etc without any problem. Nothing else is running when I try Lightbox.

A different Win8.1 PC runs Lightbox (and Netflix etc) fine.

The PC running Netflix... Have you disabled VPN/third party DNS when using Lightbox to see if it fixes it?

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Chis

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#1142949 28-Sep-2014 13:01

Using Getflix on both the HTPC that stutters and the PC that works fine. I'll make absolutely sure that isn't the issue by removing the Getflix DNS entries.

Chis

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#1143229 29-Sep-2014 07:16

With GetFlix removed, still get stutters regularly on the HTPC.

wonderstuff

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#1148626 6-Oct-2014 21:11

Hi,

I signed up to Lightbox a few days ago, but I am getting the dreaded buffering message whenever I try to play anything. Every few minutes it comes up and really ruins the watching experience.

Config
- Vodafone UFB 100Mbps (speed test shows close to this)
- I do have Netflix and Hulu on my Apple TV, but the Unblock US DNS is set on the ATV not on the router. Performance of these services is excellent.

I have tried
- streaming over Wifi to iPad and then AirPlay to ATV
- streaming over Wifi to MAC running Chrome, and then AirPlay to ATV
- streaming over Ethernet to MAC running Chrome, and then AirPlay to ATV
- streaming over Ethernet to PC running Chrome, and then HDMI cable to TV

All configurations suffer from the buffering issue.

Any ideas?

Regards

Mike

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Lightbox

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#1149141 7-Oct-2014 13:48

Hi,

Are you also seeing buffering when playing directly to the iPad/PC?

Airplay puts a lot of strain on the WiFi network - so while your incoming connection might be all good, the internal network could be having trouble. I'd also make sure your Apple TV is on the latest firmware version.

For the Chrome HDMI out issues, I'd look at cleaning the Silverlight installation and redoing it - a corrupted Silverlight install can cause issues like you're seeing.

/Jakob

Lightbox - we are online TV.

Oldmanakbar

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#1149203 7-Oct-2014 15:01

Thought I would chime in to support what wonderstuff is reporting.
I am also on Vodafone UFB 100 and get what I would classify as unacceptable buffering on lightbox. I logged a support call with the team and in my reply was advised that indeed they are seeing a high instance of Vodafone users reporting buffering issues.

I have two win7 PCs (one is my media centre) and one win8.1 laptop. All three get buffering issues most days. Wired or Wireless the behaviour is the same, as is outputting via HDMI and not.

I get buffering to an extent that most nights I shut it off and go do something else, it is really that annoying.

When I am streaming I had a look at where there data was coming from and its oddly enough some ihug named devices. Suggesting the data is streaming off Vodafones own network, do they have their own Akamai cache?
Switching DNS seems to have no impact.

Some nights it is fine, some nights it will buffer every 20-30 seconds.
And no there is nothing else going on at the same time on my connection. I have isolated just one machine and locked out everything else, watching traffic as it does it. It changes remote servers every 30 seconds to a minute and sometimes one just simply does not offer up content and it buffers for a few seconds, then lo one appears and off we go again.

During a period of heavy buffering I can switch to a VPN and open up superHD Netflix from the other side of the world and everything is cool, as is 1080 youtube and HD hockey from Gamecentre live.

It appears to me to be issues with whatever local CDN you are connected to at the time, but that is just my 2c.

Lightbox

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#1149235 7-Oct-2014 15:52

Wonderstuff and oldmanakbar, I've sent you both a PM with a diagnostic link for you to click. We have had an unusual number of reports from your ISP.

Lightbox - we are online TV.

KriMzOn

22 posts

Geek

#1149261 7-Oct-2014 16:34

Lightbox: Wonderstuff and oldmanakbar, I've sent you both a PM with a diagnostic link for you to click. We have had an unusual number of reports from your ISP.

lol Vodafone is up to its tricks again. :p

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