Lightbox being removed Spark Plans from 7 July 2020.

Forums › Sky, Neon, Lightbox › Lightbox being removed Spark Plans from 7 July 2020.

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671 posts

Ultimate Geek

#2498542 4-Jun-2020 21:07

When Spark sold Lightbox to Sky a few months back, I checked the terms and conditions on the unplan entertainment package and it said that Lightbox (and Netflix) would continue to be included in the plan as long as I remained on the plan. Now I’m losing Lightbox. I’m off contract and I get that their allowing people to exit existing plans without break fees but it still annoys me that I’ve fulfilled my side of the deal (by staying on the plan) and they haven’t (I appreciate that there is probably a term saying they can change the terms at Will, but still).

Rant over.

Anyway, maybe now I’ll get around to watching GoT?

Kickass

292 posts

Ultimate Geek

#2499378 6-Jun-2020 08:31

Any news on if the new Neon will support 4K or 5.1 sound?

Also does anyone knows what bitrate Lightbox tops out at the moment? I believe Neon is 1080p 8000kbps?

grolschie

911 posts

Ultimate Geek

#2500739 8-Jun-2020 17:18

My mobile plan comes with free Lightbox included, as does my broadband plan as well. Now we'll be paying the same amount but for less since Neon will now cost $10 extra. Already on the Entertainment plan that has now been renamed to Netflix plan. Gutted. They could at least upgrade us to Netflix Premium.

halper86

547 posts

Ultimate Geek

ID Verified

#2500744 8-Jun-2020 17:30

grolschie:
My mobile plan comes with free Lightbox included, as does my broadband plan as well. Now we'll be paying the same amount but for less since Neon will now cost $10 extra. Already on the Entertainment plan that has now been renamed to Netflix plan. Gutted. They could at least upgrade us to Netflix Premium.

Agreed, upgrade us at no cost or drop the price of the plan

nitro

657 posts

Ultimate Geek

#2500778 8-Jun-2020 18:56

grolschie:

My mobile plan comes with free Lightbox included, as does my broadband plan as well. Now we'll be paying the same amount but for less since Neon will now cost $10 extra. Already on the Entertainment plan that has now been renamed to Netflix plan. Gutted. They could at least upgrade us to Netflix Premium.

paying extra for premium, i would welcome this. however, spark didn't raise the price when netflix did...

Zepanda66

533 posts

Ultimate Geek

#2500782 8-Jun-2020 19:07

Neon suddenly got a lot more interesting especially with the addition of lightbox content. I'm curious what's gonna happen with the ps4 apps? I assume new neon will get its own app?

http://www.speedtest.net/result/7315955530.png

hio77

12999 posts

Uber Geek

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Lizard Networks

#2500783 8-Jun-2020 19:10

Zepanda66: Neon suddenly got a lot more interesting especially with the addition of lightbox content. I'm curious what's gonna happen with the ps4 apps? I assume new neon will get its own app?

https://help.lightbox.co.nz/lightbox-and-neon/features-and-devices-on-new-neon

ps4 app no ps3 app

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kharris

1209 posts

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#2500902 8-Jun-2020 20:44

Zepanda66: Neon suddenly got a lot more interesting especially with the addition of lightbox content. I'm curious what's gonna happen with the ps4 apps? I assume new neon will get its own app?

From what I can tell the Lightbox app is a being rebranded and updated to be the new neon app. So there will be ps4. There will also be an Apple TV app. Finally. Great news.

Kirk

farcus

1554 posts

Uber Geek

#2501038 9-Jun-2020 00:01

hio77:

Zepanda66: Neon suddenly got a lot more interesting especially with the addition of lightbox content. I'm curious what's gonna happen with the ps4 apps? I assume new neon will get its own app?

https://help.lightbox.co.nz/lightbox-and-neon/features-and-devices-on-new-neon

ps4 app no ps3 app

no mention there as to whether the Android TV app will be maintained.

Benoire

2798 posts

Uber Geek

#2501095 9-Jun-2020 07:45

farcus:

no mention there as to whether the Android TV app will be maintained.

It will be, they confirmed it via an email after I raised a question. The whole page is out of date, I suggested they update it but it appears they haven't.

farcus

1554 posts

Uber Geek

#2502179 10-Jun-2020 12:06

Benoire:

farcus:

no mention there as to whether the Android TV app will be maintained.

It will be, they confirmed it via an email after I raised a question. The whole page is out of date, I suggested they update it but it appears they haven't.

Looks like you had better luck with them than I did.
The responses I got from them were decidedly "sky help desk" quality.

I simply asked if the Android TV app will continue to be supported under "New Neon"
The first reply I got quoted what is on their "outdated web page."
When I pressed further, the second reply simply included a link to supported devices on the current Neon site.

farcus

1554 posts

Uber Geek

#2502602 10-Jun-2020 23:33

I pressed again and this time got a specific reply stating . . .
"We currently have no plans to support Android TV devices following the merge but this my change in the future."
Seems like there are mixed messages coming out of sky/neon/lightbox helpdesk.

JPNZ

1547 posts

Uber Geek

#2502679 11-Jun-2020 07:49

Kickass:

Any news on if the new Neon will support 4K or 5.1 sound?

Also does anyone knows what bitrate Lightbox tops out at the moment? I believe Neon is 1080p 8000kbps?

I'd be all over it if they offered 4K

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

Benoire

2798 posts

Uber Geek

#2502681 11-Jun-2020 08:02

farcus:

I pressed again and this time got a specific reply stating . . .
"We currently have no plans to support Android TV devices following the merge but this my change in the future."
Seems like there are mixed messages coming out of sky/neon/lightbox helpdesk.

I specifically asked about the post 2016 Sony TVs that run Android TV that ship with lightbox... they said it would be supported as normal along with the Dish TV boxes... Lightbox has never been available on generic android annoyingly, same as Spark Sport but can be sideloaded... I don't think the app will be restricted to a couple of devices so once released we should be able to extract and then post the apk download... for the most part the apps autoupdate inside anyway and the original apk is simply a shell.

farcus

1554 posts

Uber Geek

#2502844 11-Jun-2020 12:27

Benoire:

farcus:

I pressed again and this time got a specific reply stating . . .
"We currently have no plans to support Android TV devices following the merge but this my change in the future."
Seems like there are mixed messages coming out of sky/neon/lightbox helpdesk.

I specifically asked about the post 2016 Sony TVs that run Android TV that ship with lightbox... they said it would be supported as normal along with the Dish TV boxes... Lightbox has never been available on generic android annoyingly, same as Spark Sport but can be sideloaded... I don't think the app will be restricted to a couple of devices so once released we should be able to extract and then post the apk download... for the most part the apps autoupdate inside anyway and the original apk is simply a shell.

Iightbox have an app for Android TV devices that can be installed from google play without the need for sideloading.
I'm currently running it on a Mi Box S

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