Neon and Lightbox merge

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#2520401 9-Jul-2020 22:16

As a Spark customer LB was included - have had a look around the Neon catalogue and IMO its simply not recent / big / good enough to justify another paid sub.

gzt

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#2520489 10-Jul-2020 00:17

The frame rates on Chrome feel odd to me. The sound seems odd. Sound is better on Netflix App. Just occured to me I might have netflix set to 5.1 and getting local mixdown into my 2.0 speakers. Maybe there is some other explanation to be found in the Chrome and local audio path. Mañana.

alasta

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#2520538 10-Jul-2020 08:41

kharris:
alasta:

Has anyone else noticed that downloading episodes doesn't work in the iPhone app? When you request a download it shows a progress bar as if it's downloading but when you're offline it refuses to play, reporting that the download failed. You can't make a second attempt to download because it reports that you have 'reached the download limit for this episode'.

I just downloaded an episode of tin star and then went into aeroplane mode. The app told me I was offline and gave me the option of going online or to downloads. The downloaded episode played just fine.

Maybe try deleting the app and reinstalling it?

Thanks for testing that. I took your advice in reinstalling the app and was able to successfully download an item, but it won't let me re-attempt any of the episodes that failed to download previously. I guess I'll have to just live with that.

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#2520696 10-Jul-2020 12:07

Had a chat last night with their help CS desk. The reason was for two nights now I paused play & closed the app on two separate shows and went back to live TV to watch 6pm news. After the news. Fired up the Neon app again, pressed the cast symbol for ChromeCast Ultra. Neon casted. BUT on both occasions it did not resume from last pause mark in the episode I was last watching. It started back at the beginning of episode one each time no matter what episode I had been watching. The CS lass said she would pass the 'feedback' on to the technical people.

I also informed the CS person that on the first night of viewing that on commencement of episode 4 of "The Two Popes" Neon froze and came back with an error message. After trying the usual remedies gave up. Attempted again 3 hours later and all was good. Now this was Wednesday night so I am assuming their server may have overloaded with all us Spark Lightbox people giving it a hammering.

Have yet to watch a movie but so far not bad overall.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

gzt

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#2524448 16-Jul-2020 22:58

No subtitles for English movies is starting to bother me. Other than that, it's going well.

kharris

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#2524819 17-Jul-2020 15:55

gzt: No subtitles for English movies is starting to bother me. Other than that, it's going well.

I have found some with content with captions. I can enable it on the Apple TV app where it is available. Not many that I’ve have found though.

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#2526559 21-Jul-2020 14:18

I wasn't told that I would lose features moving from old Neon to new Neon. I lost the ability to jump forward/back 10 secs which I use a lot to get past boring/slow bits. This is an essential feature for me as trying to jump forward less than a minute is too hard to do from the timeline. This is limiting enough that I've cancelled my sub.

Since the initial meltdown, I've also been exposed to a thousand cuts in the Neon support system: it was hard to find appropriate help topics unless I entered a specific keyword and spelt it correctly; limited topics; the waiting time estimates for chat support were a long way out; and so on.

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#2528367 24-Jul-2020 18:42

Just a heads up - "as Lightbox was migrated into Neon any existing Lightbox customers got a free trial with Neon for a limited time. This free trial is only for a certain period of time and for those who partake in the trial, you do need to opt out if you don't want to continue with Neon."

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#2528385 24-Jul-2020 19:12

Thanks Freitasm I have had mine marked in my iCalendar. We will be staying with Neon at the Spark offer of $9.95/m. We enjoy the movie rental prices. Tauranga only has ONE DVD rental store now with a very limited range.

If a Spark customer wanted Neon will they pay $9.95 or will it be the normal cost of $13.95 ?

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

gzt

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#2528403 24-Jul-2020 20:35

FineWine: If a Spark customer wanted Neon will they pay $9.95 or will it be the normal cost of $13.95 ?

I think it's a case of join now or find out later.

gzt

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#2528406 24-Jul-2020 20:39

This opt out thing feels kind of unusual to me. Isn't this sometimes referred to as pro-forma invoicing? Presumably it's not - and there is something in the Spark terms and conditions that allows this in relation to services. Not a lawyer : ).

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#2528409 24-Jul-2020 20:57

gzt:
FineWine: If a Spark customer wanted Neon will they pay $9.95 or will it be the normal cost of $13.95 ?

I think it's a case of join now or find out later.

Just checking out my MySpark page for adding extras, it states: "From 29th July, Neon will be available to purchase with eligible broadband and Pay Monthly mobile plans for an additional $9.95 per month". Not sure what "eligible" plans are however.

https://www.spark.co.nz/secure/myspark/getmore.html

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catspyjamas

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#2531278 30-Jul-2020 11:01

I had Lightbox through Spark, but also already had a Neon account before the merger too. Yesterday it became possible to add my Neon in the "Get More" section of MySpark. It was very easy and painless. Only thing to be aware of is that it takes a while for the "Activate" button to appear in MySpark; the email asking you to activate arrived immediately, but it was about 10mins and several page refreshes before it appeared in MySpark. Once it appeared it was a doddle. I have confirmed in my settings in Neon that the scheduled credit card payment for a few days time has been cancelled.

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#2531283 30-Jul-2020 11:14

catspyjamas:

I had Lightbox through Spark, but also already had a Neon account before the merger too. Yesterday it became possible to add my Neon in the "Get More" section of MySpark. It was very easy and painless. Only thing to be aware of is that it takes a while for the "Activate" button to appear in MySpark; the email asking you to activate arrived immediately, but it was about 10mins and several page refreshes before it appeared in MySpark. Once it appeared it was a doddle. I have confirmed in my settings in Neon that the scheduled credit card payment for a few days time has been cancelled.

Yup, we activated the myspark and store side at 10am yesterday.

there is a trick to the "get more" page, in that it caches, that's why you have the 10 mins or so delay.

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allan

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#2531355 30-Jul-2020 13:35

gzt: This opt out thing feels kind of unusual to me. Isn't this sometimes referred to as pro-forma invoicing? Presumably it's not - and there is something in the Spark terms and conditions that allows this in relation to services. Not a lawyer : ).

As a Spark Lightbox customer, it's only opt-out if you didn't watch the prescribed 3 hours in the last few weeks. I didn't and got a message from the new Neon app that I had no current subscription. Then used the MySpark web page to subscribe with the Spark $9.95 deal.

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