New SKY streaming devices

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378 posts

Ultimate Geek

#3082549 30-May-2023 20:04

IvanPiacun:

clayton:

No instructions on how to reset the Sky remote!!!

I've just sent a request for information to help@sky.co.nz and will post here once I get a response.

Reply from Sky (They refer to the Sky Pod remote even though I asked in regard to the Sky Box however I believe the remotes are the same):

Thank you for contacting us. I appreciate your concern that you are experiencing problems with your new Sky Pod remote, and although I want to help you resolve this right away, I have limited access to your issue. Please be aware that in order for us to provide you with more assistance, you will need to work with our Customer Service.

Phone: 09 525 5555 Monday through Saturday: 8am to 8pm Sunday: 10am to 6pm Public holidays: Same hours

If you have any further concerns, please do not hesitate to contact us.

Did you know that you can also get immediate 24/7 help with a number of things online at https://account.sky.co.nz?

We appreciate you reaching out to Sky.

Ivan Piacun CITPNZ

clayton

342 posts

Ultimate Geek

ID Verified

#3082558 30-May-2023 20:20

Thanks Ivan, typicial Sky email reply, the remotes may be the same but I think the devices are different, does the Pod go into standby? can standby be disabled?

IvanPiacun

378 posts

Ultimate Geek

#3082559 30-May-2023 20:22

clayton:

Thanks Ivan, typicial Sky email reply, the remotes may be the same but I think the devices are different, does the Pod go into standby? can standby be disabled?

The Sky Pod goes into Standby and Standby can't be disabled. I wouldn't want to anyway because then the remotes would not work.

Ivan Piacun CITPNZ

clayton

342 posts

Ultimate Geek

ID Verified

#3082566 30-May-2023 20:31

IvanPiacun:

clayton:

Thanks Ivan, typicial Sky email reply, the remotes may be the same but I think the devices are different, does the Pod go into standby? can standby be disabled?

The Sky Pod goes into Standby and Standby can't be disabled. I wouldn't want to anyway because then the remotes would not work.

If the unit doesn't go into standby that's good then the remotes will still work fine, once the unit goes into standby the Vodafone remotes will not start up the unit only the Sky remote will. apparently once the box comes out of standby the Vodafone remotes are gone from the device settings, go figure!!

Otherwise all remotes work fine if the unit does not go into standby

IvanPiacun

378 posts

Ultimate Geek

#3082571 30-May-2023 20:48

clayton:

If the unit doesn't go into standby that's good then the remotes will still work fine, once the unit goes into standby the Vodafone remotes will not start up the unit only the Sky remote will. apparently once the box comes out of standby the Vodafone remotes are gone from the device settings, go figure!!

Otherwise all remotes work fine if the unit does not go into standby

You could probably go into Android Settings, Device Preferences (or similar), About and Press OK while on Android TV OS Build. This should turn on developer options.

You could then back arrow, developer options, and turn on Stay Awake.

This should help.

Ivan Piacun CITPNZ

clayton

342 posts

Ultimate Geek

ID Verified

#3082573 30-May-2023 20:57

IvanPiacun:

clayton:

If the unit doesn't go into standby that's good then the remotes will still work fine, once the unit goes into standby the Vodafone remotes will not start up the unit only the Sky remote will. apparently once the box comes out of standby the Vodafone remotes are gone from the device settings, go figure!!

Otherwise all remotes work fine if the unit does not go into standby

You could probably go into Android Settings, Device Preferences (or similar), About and Press OK while on Android TV OS Build. This should turn on developer options.

You could then back arrow, developer options, and turn on Stay Awake.

This should help.

You are the man my friend !! I'll give that a go

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3082612 31-May-2023 07:17

IvanPiacun:
You could probably go into Android Settings, Device Preferences (or similar), About and Press OK while on Android TV OS Build. This should turn on developer options.

You could then back arrow, developer options, and turn on Stay Awake.

This should help.

BTW - Tried this the other day and it doesn’t make any difference either. There’s only one option in Dev Options for this and it still goes into Standby.

-- opinions expressed by me are solely my own. ie - personal

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clayton

342 posts

Ultimate Geek

ID Verified

#3082647 31-May-2023 09:23

Jiriteach:
IvanPiacun:

You could probably go into Android Settings, Device Preferences (or similar), About and Press OK while on Android TV OS Build. This should turn on developer options.

You could then back arrow, developer options, and turn on Stay Awake.

This should help.

BTW - Tried this the other day and it doesn’t make any difference either. There’s only one option in Dev Options for this and it still goes into Standby.

Same here !!

clayton

342 posts

Ultimate Geek

ID Verified

#3083243 1-Jun-2023 12:21

I think this standby setting is used to stop the device going into standby if something else is plugged in and charging in the USB port

rottisexplorer

2 posts

Wannabe Geek

#3083266 1-Jun-2023 14:07

Ricksta:

Can someone with the new box see if they can series link or even record the ITM Hook Me Up fishing show that airs on Sundays on Three. I cannot get this to record. It allows me to select record and brings up the Episode or Series menu. I can select either but it never shows up in the planner. I think it once showed up and then literally vanished in front of my eyes.

I also noticed that the ability to bookmark has gone. I can no longer bore my family with “you must watch this” moments.

I have been unable to record Sky Speed or AM Early. Sky's answer was reset the box... As if I wouldn't have already tried. The whole experience is painful and extremely frustrating.

pristle

158 posts

Master Geek

Subscriber

#3083269 1-Jun-2023 14:15

Reply from Sky (They refer to the Sky Pod remote even though I asked in regard to the Sky Box however I believe the remotes are the same):

Thank you for contacting us. I appreciate your concern that you are experiencing problems with your new Sky Pod remote, and although I want to help you resolve this right away, I have limited access to your issue. Please be aware that in order for us to provide you with more assistance, you will need to work with our Customer Service.

Phone: 09 525 5555 Monday through Saturday: 8am to 8pm Sunday: 10am to 6pm Public holidays: Same hours

If you have any further concerns, please do not hesitate to contact us.

Did you know that you can also get immediate 24/7 help with a number of things online at https://account.sky.co.nz?

We appreciate you reaching out to Sky.

And pray, how long was your wait time to talk to someone? A big part of my frustration with the rollout that I experienced was the collective 6+ hours of wait time, initially when they lost my order and then when I was trying to cancel the service.

spacedog

482 posts

Ultimate Geek

#3083468 1-Jun-2023 19:00

Have just setup the new skybox for my parents (I cut the cord from sky 10 years ago and never looked back), but I can't get HDMI-CEC working for the SkyBox to receive CEC commands from the TV? The TV is an LG C2 OLED that is only 2 months old and I have CEC already enabled for use with an AppleTV connected to it and it works fine.

It seems that the TV will receive commands from the SkyBox (e.g. Powering off from the Sky Remote). However when using the LG remote the Sky Box doesn't respond to play, pause, channel, guide, number pad, cursor, nothing?

Can anyone here confirm for me that they are able to send commands from their TV (preferably any LG TV owners) and successfully get the SkyBox to respond to anything like the guide, menu, cursor, play/pause

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3083477 1-Jun-2023 20:00

clayton:

I think this standby setting is used to stop the device going into standby if something else is plugged in and charging in the USB port

Not sure its specific to these Sky boxes as seeing it on one of my Chromecast with Google TV's and that runs the same underlying OS. Will do some more investigation.

-- opinions expressed by me are solely my own. ie - personal

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3083479 1-Jun-2023 20:02

spacedog:

Have just setup the new skybox for my parents (I cut the cord from sky 10 years ago and never looked back), but I can't get HDMI-CEC working for the SkyBox to receive CEC commands from the TV? The TV is an LG C2 OLED that is only 2 months old and I have CEC already enabled for use with an AppleTV connected to it and it works fine.

It seems that the TV will receive commands from the SkyBox (e.g. Powering off from the Sky Remote). However when using the LG remote the Sky Box doesn't respond to play, pause, channel, guide, number pad, cursor, nothing?

Can anyone here confirm for me that they are able to send commands from their TV (preferably any LG TV owners) and successfully get the SkyBox to respond to anything like the guide, menu, cursor, play/pause

Havent been able to get my TV remote to work with the box. I have the latest Samsung QLED TV's and the its remotes dont respond to the Sky box.

-- opinions expressed by me are solely my own. ie - personal

pristle

158 posts

Master Geek

Subscriber

#3083539 2-Jun-2023 01:52

spacedog:

Have just setup the new skybox for my parents (I cut the cord from sky 10 years ago and never looked back), but I can't get HDMI-CEC working for the SkyBox to receive CEC commands from the TV? The TV is an LG C2 OLED that is only 2 months old and I have CEC already enabled for use with an AppleTV connected to it and it works fine.

It seems that the TV will receive commands from the SkyBox (e.g. Powering off from the Sky Remote). However when using the LG remote the Sky Box doesn't respond to play, pause, channel, guide, number pad, cursor, nothing?

Can anyone here confirm for me that they are able to send commands from their TV (preferably any LG TV owners) and successfully get the SkyBox to respond to anything like the guide, menu, cursor, play/pause

We have an 2012/2013 Samsung and only 2 of the 3 HDMI provide full support for both the remotes and HT sound. This held true while we had the SkyPod and applies with the new AndroidTV box too.

I would try the various HDMI ports.

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