New SKY streaming devices

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85 posts

Master Geek

#3083545 2-Jun-2023 06:42

New Sky Box

TVNZ1 news set to record series. New was paused near the start and I tried to continue pressing Play but nothing happened.

Went into Planner and tried restarting form the start but nothing. The only thing we could do was to watch live then, once recording had finished, restart and watch the recording to see the parts we had missed.

What did we do wrong and shouldn't you be able to pause then restart a program. All very frustrating!!

PolicyGuy

1726 posts

Uber Geek

ID Verified

Lifetime subscriber

#3083628 2-Jun-2023 08:30

fishb8:

New Sky Box

TVNZ1 news set to record series. New was paused near the start and I tried to continue pressing Play but nothing happened.

Went into Planner and tried restarting form the start but nothing. The only thing we could do was to watch live then, once recording had finished, restart and watch the recording to see the parts we had missed.

What did we do wrong and shouldn't you be able to pause then restart a program. All very frustrating!!

I've had a lot of problems with series link recording the TVNZ1 News, it seems to be even worse borked than series link in general.
So it's probably not you, it's Sky

fishb8

85 posts

Master Geek

#3084025 2-Jun-2023 18:56

Tried to set up recording some rugby over the weekend but kept getting a message to ugrade my subscription at sky so logged in to account and immediately got to virtually speak to a sky rep.

Here's the dialogue:-

you’re chatting with Jaymarson. How can I help today?
Jaymarson (2/06/2023, 11:27:20 am): I can definitely assist you with that concern.
Jaymarson (2/06/2023, 11:27:24 am): Let me go ahead and help you with that. I'll be asking a series of questions in order for us to have this rectified. Is that okay?
Roy (2/06/2023, 11:28:09 am): Tried to record a rugby game but get message - upgrade subscription at sky.... Already subscribed to sky sport so why cant I get into this??
Jaymarson (2/06/2023, 11:28:26 am): For Verification purposes, may I have your Sky Account number, Full address and your date birth please.
Roy (2/06/2023, 11:30:21 am): ......
Jaymarson (2/06/2023, 11:31:18 am): Thank you! to allow me to pull your account up.
Jaymarson (2/06/2023, 11:32:22 am): Upon checking the account, it shows that you don't have the Recording services on your account
Jaymarson (2/06/2023, 11:33:35 am): It means you can record a program or a show because you don't have the recording services in your subscription
Roy (2/06/2023, 11:33:52 am): What does that mean? I recorded sport last week and my sky sport subscription is up to date!
Jaymarson (2/06/2023, 11:36:33 am): Where did you record?
Jaymarson (2/06/2023, 11:36:39 am): On the new sky box right?
Jaymarson (2/06/2023, 11:37:13 am): Can you please just try to
Jaymarson (2/06/2023, 11:37:24 am): To the power reset
Roy (2/06/2023, 11:37:31 am): Yes, that terrible new box
Jaymarson (2/06/2023, 11:37:38 am): First just do the unplug and plug on the sky box
Roy (2/06/2023, 11:38:26 am): Just on plugged then waited and plugged in again and still the same result - new box
Jaymarson (2/06/2023, 11:40:42 am): After that
Jaymarson (2/06/2023, 11:40:45 am): Just try to
Jaymarson (2/06/2023, 11:40:49 am): Power reset
Jaymarson (2/06/2023, 11:41:28 am): On the sky box there's power button wherein you need to put on hold for about 10seconds and release
Jaymarson (2/06/2023, 11:41:43 am): It will automatically reboot the system
Roy (2/06/2023, 11:44:39 am): Depowered again, went back to TV guide and selected the rugby game I want to watch and STILL the upgrade message comes up. What an awful piece of technology this is
Roy (2/06/2023, 11:45:41 am): Have you checked my account and seen that it's all up to date
Jaymarson (2/06/2023, 11:45:43 am): Wait for a moment
Jaymarson (2/06/2023, 11:46:29 am): Can you just please pull out the smart card and I will refresh it on my end too
Roy (2/06/2023, 11:47:05 am): It's the NEW box - no smart card
Jaymarson (2/06/2023, 11:47:26 am): Wait
Roy (2/06/2023, 11:47:31 am): I sent back old box
Jaymarson (2/06/2023, 11:47:38 am): For a moment I will refresh it on my end
Jaymarson (2/06/2023, 11:55:40 am): how is it goingJust checking in, are you still with me?
Roy (2/06/2023, 11:56:25 am): Still here, no change. Will reboot
Jaymarson (2/06/2023, 11:57:16 am): You 2 boxes right?
Roy (2/06/2023, 11:59:06 am): Only the one new box. Asked for an old box to be returned but no sign of it and stuck with the new box.
Jaymarson (2/06/2023, 12:00:51 pm): If you haven't done so already, check out these easy-to-follow troubleshooting steps for the box you have which may just do the trick to get you back up and running again.
Jaymarson (2/06/2023, 12:00:57 pm): Should the troubleshooting steps not work a technician will be required and we need to advise you of the following:

If our equipment is at fault, the call out is free-of-charge
If it's not a fault with our equipment, there is a possible charge starting from $50
Recordings on your Sky Box are non-transferable and you will lose all recorded programmes in your planner if the box needs replacing.
Jaymarson (2/06/2023, 12:02:44 pm): I can help you and we already done the troubleshooting
Jaymarson (2/06/2023, 12:02:56 pm): So what we need to do now is to have a tech
Jaymarson (2/06/2023, 12:04:38 pm): Okay I will do that for your
Roy (2/06/2023, 12:05:17 pm): Still got that upgrade subscription after another depower/repower. If it's so easy to follow, why cant you help me? What is the problem? Please call a technician and bring another OLD box, something that works properly. I will NOT pay any more for this new box
Jaymarson (2/06/2023, 12:05:29 pm): To ensure we keep our team and you our customers safe we are required to ask a few questions:

Do you or anyone in your house have any of the following: fever, sore throat, nausea, dry cough, runny nose, vomiting?
Do you or anyone in your house have any of the following: body aches, shortness of breath, headaches, other symptoms?
Have you or anyone in your household been in contact with a confirmed case of COVID-19 in the past 14 days?
Are you or anyone in your household self-isolating or awaiting test results for a COVID test
Have you been overseas in the past 14 days?
Roy (2/06/2023, 12:06:00 pm): No
Jaymarson (2/06/2023, 12:06:38 pm): If you could also provide us with your best contact number for our technician to call you on, that would be greatly appreciated.
Roy (2/06/2023, 12:07:45 pm):
Roy (2/06/2023, 12:07:57 pm): or
Jaymarson (2/06/2023, 12:11:40 pm): I am happy to confirm that the earliest we can organise a technician to visit you on is 06/06/2023 between 9am to 12pm
Jaymarson (2/06/2023, 12:12:02 pm): Our technician will contact you on to advise of a more accurate time of arrival.
If this isn't a convenient date or time, let me know and I'll reschedule as best I can to suit you.
Jaymarson (2/06/2023, 12:12:50 pm): If you still need additional assistance, please feel free to give us a call at 08-0075-9759. You can also reach us back via Live Chat through our sky.co.nz
Jaymarson (2/06/2023, 12:13:01 pm): Thank you have a great day ahead

fishb8

85 posts

Master Geek

#3084026 2-Jun-2023 19:06

Got this while I was trying to record rugby but never saw it until I'd finished the above.

Sky Box, Once you already return it to us. For any concerns, …
11:11 amSky Support <help@sky.co.nz>
Hi Roy, We do apologies for the late response. Hope you're doing well. Just to informed you, I already activated your old box. You can send us back the new sky box to the nearest nz post. If I am not available, another member of my team will pick this up to keep things moving for you. If there i…

I have written several emails to Sky asking them to send me an old MySky box. Don't they ever read beyond the first line..

To add more drama, got a letter thanking me for subscribing to Sky Movies!!!! I never did nor do I want it. Have now asked that I want a rapid reply to any correspondence.

Also means no sky sport (or any sky progs) for this weekend. Now don't have anything and not holding my breath for a mysky box any time soon.

Getting a bit frustrated.....

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3084027 2-Jun-2023 19:07

Umm why do you need a technical for issue? I would suggest a factory reset and see if a new activation fixes its. Technician isn’t going to be able to provide much.

Would also suggest removing your numbers from that chat above. What useless support from Sky.

-- opinions expressed by me are solely my own. ie - personal

fishb8

85 posts

Master Geek

#3084028 2-Jun-2023 19:24

I sent an email not to send a technician but DO send me a new, old MySky box.

I'm reverting to old tech until the new tech catches up!

Kiwifan

169 posts

Master Geek

Lifetime subscriber

#3084131 2-Jun-2023 20:45

For the record I like SKY. I petitioned SKY way back when satellite first launched to bring it to the Mackenzie Country and they said if I could get 20 households to join they would consider. They were swamped and true to their word they came to town and we were happy with a clear signal rather than scrappy TV1 and TV2 coverage. (Anyone remember Orange? 😀) We had to pony up $650

Then come MYSKY and yep we had to pony up another $650 but the unit worked and we loved it.

I really want to love this new box but it is so frustrating. I have no trouble with the menus etc but the lag from the remote and the unit just locking up. Because we can’t watch Newshub on record while it is still recording we watch Apple TV until 7.05 when the recording has stopped. Tonight it took seven minutes until the box would do anything. No matter what button we pushed or even a power off power on would fix it. Sigh.

Rant over. Hopefully a future update will fix it otherwise it’s Apple, Netflix or Tubi for us.

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clayton

342 posts

Ultimate Geek

ID Verified

#3084134 2-Jun-2023 20:53

Kiwifan:

For the record I like SKY. I petitioned SKY way back when satellite first launched to bring it to the Mackenzie Country and they said if I could get 20 households to join they would consider. They were swamped and true to their word they came to town and we were happy with a clear signal rather than scrappy TV1 and TV2 coverage. (Anyone remember Orange? 😀) We had to pony up $650

Then come MYSKY and yep we had to pony up another $650 but the unit worked and we loved it.

I really want to love this new box but it is so frustrating. I have no trouble with the menus etc but the lag from the remote and the unit just locking up. Because we can’t watch Newshub on record while it is still recording we watch Apple TV until 7.05 when the recording has stopped. Tonight it took seven minutes until the box would do anything. No matter what button we pushed or even a power off power on would fix it. Sigh.

Rant over. Hopefully a future update will fix it otherwise it’s Apple, Netflix or Tubi for us.

Compared to the Sky Q Box from the UK, the NZ Sky Box is a piece of junk

fishb8

85 posts

Master Geek

#3084304 3-Jun-2023 09:47

How do a do a factory reset?

Right now, new box dead and no old box so thought I could re-register the new box to use, at least until an old MySky is delivered.

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3084524 3-Jun-2023 21:11

fishb8:

How do a do a factory reset?

Right now, new box dead and no old box so thought I could re-register the new box to use, at least until an old MySky is delivered.

My Hub > Android Settings > Device Settings (or something close) > Factory Reset

-- opinions expressed by me are solely my own. ie - personal

clayton

342 posts

Ultimate Geek

ID Verified

#3084526 3-Jun-2023 21:14

Jiriteach:

fishb8:

How do a do a factory reset?

Right now, new box dead and no old box so thought I could re-register the new box to use, at least until an old MySky is delivered.

My Hub > Android Settings > Device Settings (or something close) > Factory Reset

Factory reset so far x4

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3084527 3-Jun-2023 21:15

No further updates to the launcer or the platform which is a real dissapointment. Amongst the raft of issues already mentioned - the most annoying now is that some shows just dont record anymore.
TV One news is on Series Link. Been recording fine all week. Tonight - no recording! Cannot explain why it wouldnt record.

Had to watch it on TVNZ on Demand.

This and the corrupt recordings. Am surprised we havent heard that the some agency or even Fair Go is investigating Sky given the not fit for purpose devices!

-- opinions expressed by me are solely my own. ie - personal

clayton

342 posts

Ultimate Geek

ID Verified

#3084531 3-Jun-2023 21:21

Jiriteach:

No further updates to the launcer or the platform which is a real dissapointment. Amongst the raft of issues already mentioned - the most annoying now is that some shows just dont record anymore.
TV One news is on Series Link. Been recording fine all week. Tonight - no recording! Cannot explain why it wouldnt record.

Had to watch it on TVNZ on Demand.

This and the corrupt recordings. Am surprised we havent heard that the some agency or even Fair Go is investigating Sky given the not fit for purpose devices!

From what I can recall with series link back in the days when it was first released is that the staff needs to go into the guide and add series link manually for it to work, may be that hasn't been done.

I rang them back then complaining about it and this is what they told me and if you find something that has not been series link to contact us and we will add it.

Hey Sky ringing you now!!

Tatou

235 posts

Master Geek

#3084538 3-Jun-2023 22:11

Skypod went all strange tonight. The remote control was very laggy and when selecting the Prime app it immediately showed a remove prompt.

Unplugged power for 30 seconds and then restarted and all OK ( well as OK as OK is :-) )

clayton

342 posts

Ultimate Geek

ID Verified

#3084540 3-Jun-2023 22:16

Tatou:

Skypod went all strange tonight. The remote control was very laggy and when selecting the Prime app it immediately showed a remove prompt.

Unplugged power for 30 seconds and then restarted and all OK ( well as OK as OK is :-) )

I have a mate who has the Pod, he rung me last night to see if I had audio with sky and told him yes I do. He then changed the device to another HDMI port and the audio returned!!

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