Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


11 posts

Geek


Topic # 56862 26-Jan-2010 21:08
Send private message

I have heard from stories over in the UK that customers that sign up for the Multi-Room (SKY HD Decoder + Normal Decoder) must periodically do a 'callback' to the Sky Servers to confirm they are at the same address.


Have talked to my grandfather who has been with Sky TV since they first launched in NZ and said he has never heard of this - the customer service reps decline to answer or say they dont know.


So my techie friends - whats the answer? Because i dont have a home phone line to do the callback sky are going to disadvantage me? thats unfair, totally unfair.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
26755 posts

Uber Geek
+1 received by user: 6245

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 293212 26-Jan-2010 21:39
Send private message

The decoders are hooked up to a phoneline and do phone home.

'If you don't use PPV just unplug it if you're paranoid.

6319 posts

Uber Geek
+1 received by user: 382

Moderator
Trusted
Lifetime subscriber

  Reply # 293213 26-Jan-2010 21:42
Send private message

goldx18: So my techie friends - whats the answer? Because i dont have a home phone line to do the callback sky are going to disadvantage me? thats unfair, totally unfair.


I doubt it.  I have Sky and mine's not plugged into a phone line, and it never has been.



11 posts

Geek


  Reply # 293214 26-Jan-2010 21:47
Send private message

Ok thanks for the reply - just seen on other sites that if they dont phone home after a while they charge extra on your bill - stupid for those that want sky but dont have a homeline

3535 posts

Uber Geek
+1 received by user: 125

Trusted

  Reply # 293250 27-Jan-2010 00:09
Send private message

goldx18: Ok thanks for the reply - just seen on other sites that if they dont phone home after a while they charge extra on your bill - stupid for those that want sky but dont have a homeline

No, that's not right.

I've had my decoder unplugged from a phone line for months at a time, and Sky never charged me any extra.





26755 posts

Uber Geek
+1 received by user: 6245

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 293262 27-Jan-2010 07:00
Send private message

goldx18: Ok thanks for the reply - just seen on other sites that if they dont phone home after a while they charge extra on your bill - stupid for those that want sky but dont have a homeline


This is incorrect.

There are many people who don't have Sky plugged into their phoneline and despite claims my installers that they have to install a jackpoint and connect it they do not (Sky just likes it).

Anybody who doesn't have a phoneline and uses VoIP only can't connect their Sky box as modems don't work over VoIP. This includes people who are in FTTH (fibre to the home) areas.

2490 posts

Uber Geek
+1 received by user: 310


  Reply # 293266 27-Jan-2010 07:41
Send private message

sbiddle:
goldx18: Ok thanks for the reply - just seen on other sites that if they dont phone home after a while they charge extra on your bill - stupid for those that want sky but dont have a homeline


This is incorrect.

There are many people who don't have Sky plugged into their phoneline and despite claims my installers that they have to install a jackpoint and connect it they do not (Sky just likes it).



Don't the installers get an extra payment for jackpoint install? That's why they push it.

3535 posts

Uber Geek
+1 received by user: 125

Trusted

  Reply # 293349 27-Jan-2010 11:30
Send private message

sbiddle: Anybody who doesn't have a phoneline and uses VoIP only can't connect their Sky box as modems don't work over VoIP.

That's not true in my case Steve...

I have MySky and WxC VFX.  They play happily together and I can order PPV movies etc.  Also, I've noticed from the call logs that MySky phones home every month or so in the wee small hours, and it works without a hitch.





2697 posts

Uber Geek
+1 received by user: 349

Trusted
Lifetime subscriber

  Reply # 293363 27-Jan-2010 11:45
Send private message

I used to have VFX and that worked fine with mysky. Switched to 2talk and it no longer works. Unplugged now. Quite ironic really that the most technologically advanced (in theory with VOIP and fibre) cannot access the "advanced" features of the box. The "i" in HDi is supposed to stand for internet... Anyone have any idea on whether we will ever be able to connect our HDi's to the internet?




My views (except when I am looking out their windows) are not those of my employer.

6319 posts

Uber Geek
+1 received by user: 382

Moderator
Trusted
Lifetime subscriber

  Reply # 293412 27-Jan-2010 13:07
Send private message

hairy1: I used to have VFX and that worked fine with mysky. Switched to 2talk and it no longer works. Unplugged now. Quite ironic really that the most technologically advanced (in theory with VOIP and fibre) cannot access the "advanced" features of the box. The "i" in HDi is supposed to stand for internet... Anyone have any idea on whether we will ever be able to connect our HDi's to the internet?


Sending DTMF tones from proprietary equipment over VoIP is always alittle hit and miss, it would be better if Sky came up with an IP adapter for their set top boxes.

2697 posts

Uber Geek
+1 received by user: 349

Trusted
Lifetime subscriber

  Reply # 293423 27-Jan-2010 13:30
Send private message

They do. There is an ethernet port in the back!


Edit: Sorry, I forgot about all the other standard boxes out there!




My views (except when I am looking out their windows) are not those of my employer.

3000 posts

Uber Geek

Trusted

  Reply # 293471 27-Jan-2010 14:49
Send private message

I had to change smartcards after unplugging my decoder from the phone line (silver pace) as it apparently phones-home and sends usage statistics to sky each evening. They canceled my card and gave me a test one I think though I have heard of no one else having this problem.

I promptly installed CCCam and PliIolite on a d dream box and was in awe at the speed and picture quality (and bonus pvr functionality over Ethernet) and used it until recently until it finally died. (and then I killed-off sky)

340 posts

Ultimate Geek
+1 received by user: 4


  Reply # 293635 27-Jan-2010 21:19
Send private message

Well i have been using my sky in one house and leaving the old sky decoder at the bach for over a year now and no extra charges. Neither plugged into a phone line. PS don't tell sky.



11 posts

Geek


  Reply # 293665 27-Jan-2010 22:11
Send private message

Yeah LOL DONT TELL SKY,

Well so far so good here is what I have learnt

Q: Do Sky Decoders Call home?
A. Yes - for checking your perodic viewing statistics or to update pay per view data. Also a one off first time activation upon installation.

Q: Do sky know you have it at more than one address?
A. Dont tell them lol - dont plug the decoders into phone line your sweet.

And this extra charge seems to be unheard of...

3016 posts

Uber Geek
+1 received by user: 461

Trusted
Subscriber

  Reply # 293680 27-Jan-2010 22:33
Send private message

Uh, the one time activation works the opposite way - Sky sends an activation signal over the satellite to your card to activate it. None of my activations were done over the phone, all of them required the installer to call Sky's system, punch in login details and the card number, and the system activated it over the air. Much like PIN resets.

None of mine are currently connected to a phone line.

Oh, and every time a Sky tech visits, they'll plug all your decoders into the phone lines. Even if you have ADSL. And without a filter. Chorus techs often refer to Sky techs as "cowboys" due to stuff like that.




I finally have fibre!  Had to leave the country to get it though.


2490 posts

Uber Geek
+1 received by user: 310


  Reply # 293683 27-Jan-2010 22:36
Send private message

Kyanar: Oh, and every time a Sky tech visits, they'll plug all your decoders into the phone lines. Even if you have ADSL. And without a filter. Chorus techs often refer to Sky techs as "cowboys" due to stuff like that.


Mine have never been connected to the phone line.

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44


OPPO brings advanced technology to the smartphone market with new device
Posted 24-Jul-2018 09:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.