Tivo's no longer displaying or recording captions

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18 posts

Geek

#892339 9-Sep-2013 19:57

Thanks DanHybrid. Looking forward to hearing more. :-)

pepperonis

13 posts

Geek

#892468 10-Sep-2013 06:44

Hi,

I am hard of hearing and even my sons are frustrated too.

I got in touch with Telecom NZ about this issue of TV 1, TV2 and TV3 not showing subitltes nor subtitles being recorded via TiVo on Sunday. An email was sent to Support TiVo Austrailia (from me and then Telecom sent it on) and I have not had a reply from them yet. I see that the issue has been discovered and an upgrade was scheduled for yesterday. It is still not fixed. I send an email to hybrid but it bounced all the way back here!

MY TSN number is 663-0001-802B-AEGA

It is very frustrating as I have missed out on my favourite programmes for the past 10 days now....how much longer do we have to wait before someone fixes it?

Thanks.

Averil

DanHybrid

112 posts

Master Geek
+1 received by user: 24

Trusted

Hybrid TV (TiVo)

#892812 10-Sep-2013 16:23

Hi all,

After some long hours put in by TVNZ, and quite a few puzzled looks, I'm informed closed captions should be available now on TV1 and TV2.

Sorry for the delay, there was a fair bit involved, please let me know if you have any further issues.

Dan

CarterMackenzie

18 posts

Geek

#892910 10-Sep-2013 20:35

Thanks DanHybrid! Just seen captions back on tv1 stuff. Will check others later, but looks like it's good.

Do you know why TV3 still hasn't got captions? They had some a few months ago but they were dreadfully out of sync & then they disappeared altogether. I got an email from tv3 about 3 years ago saying they were working on captions for the HD broadcasts. Never get any replies now. Crazy!

Thanks for letting us know about this TVNZ issue. Glad it's resolved

Smiles

red89mx

81 posts

Master Geek
+1 received by user: 16

#892988 10-Sep-2013 23:00

Thanks for the effort Dan. As others have said captions back on TVOne and Two (had to reboot one of the Tivo's first to get it displaying). TV3 is still a no show for captions.....any thoughts there?

DanHybrid

112 posts

Master Geek
+1 received by user: 24

Trusted

Hybrid TV (TiVo)

#892997 10-Sep-2013 23:17

I dug into TV3 and CC a while ago, I can't remember the exact details off the top of my head, but from memory they use a later generation of CC spec then our generation of TiVo's can handle.

If it was visible for a short period of time, my guess is they were testing/trialing to see if they could run both, but with the sync issues, again pure speculation, it doesn't look like they were successful.

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CarterMackenzie

18 posts

Geek

#894488 11-Sep-2013 21:33

Ok thanks for that reply DanHybrid. Bit of a shame tho. Not sure what I'll be doing when my TiVo needs replacing

pepperonis

13 posts

Geek

#894566 12-Sep-2013 06:50

Subtitles still not recording on Tivo on TV1 - what shall I do?

Do I need to reboot it from scratch?

Some advice would be helpful.

Thanks.

Averil

pepperonis

13 posts

Geek

#894878 12-Sep-2013 18:56

I have restarted my Tivo and its still not recording subtitles......

red89mx

81 posts

Master Geek
+1 received by user: 16

#895002 12-Sep-2013 23:10

Yep - back home after a night out and lost captions on TV1 and 2 again, not recorded either.

Dan- looks like issues still ocuring

CarterMackenzie

18 posts

Geek

#895359 13-Sep-2013 17:07

We had captions back for one or two days, but now they've disappeared again. Any news DanHybrid?

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DanHybrid

112 posts

Master Geek
+1 received by user: 24

Trusted

Hybrid TV (TiVo)

#895361 13-Sep-2013 17:09

Sorry all,

Long story short, re-activating that subsystem caused other issues.
Currently working with TVNZ and TiVo Engineers who are much more knowledgeable then I to get it resolved.

No ETA at the moment :(