Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)

Forums › TiVo › Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)

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meow
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#1028842 22-Apr-2014 00:25

networkn:

My feeling from the comments made here is that the problem was the lack of communication from xtra, not the actual metering. It's just another PR Failure from Xtra, and so avoidable.

I suspect come Tuesday someone will make Xtra aware, they will realize, stop metering for 4-6 weeks and send a letter giving them notice.

Since I know who is working on the whole thing, and that said person is on here I can assume that is what will happen. People should however really stop complaining if something free or something that was not supposed to be happening magically comes to an end. Just be thankful you've had it for all these years and move on.

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mattwnz

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#1028844 22-Apr-2014 01:00

michaelmurfy: Honestly guys, with data caps getting larger / unlimited these days you shouldn't be complaining, you've had unlimited broadband for years and are likely on the lowest plan because of this. No, it was not permanent but I would wait for an official word from one of the Telecom reps before jumping the gun fully. Complaining that you've had unlimited broadband for all these years (when really, it was a billing fault that caused this) when you signed up for TiVo with free unlimited TiVo traffic (and not unlimited broadband) is just childish.

If the problem has been fixed just raise your cap, simple as that. You've got more than you signed up for and it had to all come to an end eventually.

People are solely complaining about the lack of communication, that is all. Especially as we were promised that we would be contacted prior to the metering commencing again. If telecom had sent a letter a few weeks ago to say they were turning on metering, noone here would be complaining. There maybe threads on people looking for alternative ISP options with more suitable plans for their needs, but that would be normal. But as I said above, someone has made an error by not contacting the customers before hand , and it doesn't look like the left hand knows what the right hand is doing.

rugrat

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#1028863 22-Apr-2014 02:13

Not complaining about being metered. Complaining about a broken agreement, and I don't have it now but also from memory said would be notified in letter from telecom.

I'll look at options if find I go over 40 gigs. Happy with speed and reliabity from telecom, so don't know what the risk is in changing.

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#1028879 22-Apr-2014 06:09

hypercritically speaking you probably will it will probably turn up this week. probably got delayed due to Easter and the postal service not working

sbiddle

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#1028880 22-Apr-2014 06:12

I assume every single person on here complaining still has their Tivo and uses it?

scuwp

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#1028887 22-Apr-2014 06:55

sbiddle: I assume every single person on here complaining still has their Tivo and uses it?

Yep. Have x2 and love em to bits. Will keep them going until they are end-of-life and I have no option but to change.

Yes TiVo customers have had an added bonus (haters gunna hate) and the fact that this has come to an end is not the issue, the lack of communication is. With 2 kids streaming stuff, and countless devices connected we chew through data pretty quickly. If it wasn't for GZ I never would have noticed, next thing we would have blown our data cap and had the hassle of sorting that out or paying a huge bill.

Now that benefit has gone, a quick look around indicates some much better deals to be had elsewhere, If Telecom can be competitive we will stay, if not then sorry it's down to simple economics.

Letter held up by Easter? What a cop out! Letters should have gone out several weeks before. Also I wonder if Telecom have heard of a little invention called email.

Lazy is such an ugly word, I prefer to call it selective participation

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#1028890 22-Apr-2014 07:04

michaelmurfy:
networkn:

My feeling from the comments made here is that the problem was the lack of communication from xtra, not the actual metering. It's just another PR Failure from Xtra, and so avoidable.

I suspect come Tuesday someone will make Xtra aware, they will realize, stop metering for 4-6 weeks and send a letter giving them notice.

Since I know who is working on the whole thing, and that said person is on here I can assume that is what will happen. People should however really stop complaining if something free or something that was not supposed to be happening magically comes to an end. Just be thankful you've had it for all these years and move on.

The unmetering was a very heavily promoted feature when Telecom sold these units. It probably was a major influencer to push people to buy, to remove that feature with due notice is arrogant and very anti customer friendly. Attacking those who are affected buy this shows a similar attitude that has been demonstrated by Telecom.

Here is a crazy notion, lets give peace a chance.

dclegg

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#1028891 22-Apr-2014 07:09

Peteriv:
dclegg: Thanks for the heads up. I'll have to check if we're now being metered too. I'd been contemplating switching to VDSL but having unmetered ADSL has stopped me from doing this.

I'm currently on VDSL. You would have continued to be unmetered if you had switched to VDSL or fibre. Too late now.

Interesting. I asked Telecom, and they told me the unmetering would stop if we switched.

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#1028892 22-Apr-2014 07:26

I'm not complaining. I think they have been very generous.

My question is - how much data does TiVO use? (maybe tivo is coming to an end?)

scuwp

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#1028895 22-Apr-2014 07:36

joker97: I'm not complaining. I think they have been very generous.

My question is - how much data does TiVO use? (maybe tivo is coming to an end?)

Depends if you stream content or not. With Quickflix on there now potential data use could be quite a lot. If not then the EPG would be inconsequential

Lazy is such an ugly word, I prefer to call it selective participation

NonprayingMantis

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#1028901 22-Apr-2014 08:07

KiwiNZ:
michaelmurfy:
networkn:

My feeling from the comments made here is that the problem was the lack of communication from xtra, not the actual metering. It's just another PR Failure from Xtra, and so avoidable.

I suspect come Tuesday someone will make Xtra aware, they will realize, stop metering for 4-6 weeks and send a letter giving them notice.

Since I know who is working on the whole thing, and that said person is on here I can assume that is what will happen. People should however really stop complaining if something free or something that was not supposed to be happening magically comes to an end. Just be thankful you've had it for all these years and move on.

The unmetering was a very heavily promoted feature when Telecom sold these units. It probably was a major influencer to push people to buy, to remove that feature with due notice is arrogant and very anti customer friendly. Attacking those who are affected buy this shows a similar attitude that has been demonstrated by Telecom.

The unmetered TiVo traffic was promoted. Standard traffic was never supposed to be unmetered, and was never promoted as such. It was a free bonus you got which you weren't supposed to.

TiVo only used two types of traffic, downloading the EPG and the Caspa service. The Caspa service doesn't exist anymore so all you SHOULD be getting is unmetered EPG downloads, which can't be more than 10-20MB per month.

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#1028904 22-Apr-2014 08:12

rugrat: Not complaining about being metered. Complaining about a broken agreement, and I don't have it now but also from memory said would be notified in letter from telecom.

I'll look at options if find I go over 40 gigs. Happy with speed and reliabity from telecom, so don't know what the risk is in changing.

If you are happy with speed and reliability and after having unmetered service for years, why bother changing?

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#1028922 22-Apr-2014 08:25

NonprayingMantis:
KiwiNZ:
michaelmurfy:
networkn:

My feeling from the comments made here is that the problem was the lack of communication from xtra, not the actual metering. It's just another PR Failure from Xtra, and so avoidable.

I suspect come Tuesday someone will make Xtra aware, they will realize, stop metering for 4-6 weeks and send a letter giving them notice.

Since I know who is working on the whole thing, and that said person is on here I can assume that is what will happen. People should however really stop complaining if something free or something that was not supposed to be happening magically comes to an end. Just be thankful you've had it for all these years and move on.

The unmetering was a very heavily promoted feature when Telecom sold these units. It probably was a major influencer to push people to buy, to remove that feature with due notice is arrogant and very anti customer friendly. Attacking those who are affected buy this shows a similar attitude that has been demonstrated by Telecom.

The unmetered TiVo traffic was promoted. Standard traffic was never supposed to be unmetered, and was never promoted as such. It was a free bonus you got which you weren't supposed to.

TiVo only used two types of traffic, downloading the EPG and the Caspa service. The Caspa service doesn't exist anymore so all you SHOULD be getting is unmetered EPG downloads, which can't be more than 10-20MB per month.

Yes that is true, but my point is it was a feature set sold with the devices and heavily promoted. Good customer relations ideals would dictate that due notification should be given to those customers affected by this change. Its a return of the arrogant disregard of its customers that was prevalent with Telco's in the past.
An email or letter would not have added much to the project to manage.

Here is a crazy notion, lets give peace a chance.

andrewNZ

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#1028927 22-Apr-2014 08:36

No one has yet proved that the metering will actually affect anything at this point.

I'd suggest the meter has been enabled so customers can see what they are actually using. I can imagine the outcry if Telecom told people the meter was working but gave them no way of knowing what their typical usage was.

Until someone gets slowed down, or gets a bill, this is a whole lot of nothing!

Looks like it's a whole lot of something after all. That'll teach me for giving the benefit of the doubt...

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#1028928 22-Apr-2014 08:36

KiwiNZ:
michaelmurfy:
networkn:

My feeling from the comments made here is that the problem was the lack of communication from xtra, not the actual metering. It's just another PR Failure from Xtra, and so avoidable.

I suspect come Tuesday someone will make Xtra aware, they will realize, stop metering for 4-6 weeks and send a letter giving them notice.

Since I know who is working on the whole thing, and that said person is on here I can assume that is what will happen. People should however really stop complaining if something free or something that was not supposed to be happening magically comes to an end. Just be thankful you've had it for all these years and move on.

The unmetering was a very heavily promoted feature when Telecom sold these units. It probably was a major influencer to push people to buy, to remove that feature with due notice is arrogant and very anti customer friendly. Attacking those who are affected buy this shows a similar attitude that has been demonstrated by Telecom.

Unmetered Caspa content. Not unmetered internet. Unmetered internet only happened due to system changes at Telecom which meant they were unable to zero rate Caspa content.

I wonder if Telecom just decided to resume billing because Caspa no longer exists?

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