Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)

Forums › TiVo › Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)

Peteriv

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#143627 21-Apr-2014 21:10

I logged into 'My Telecom' tonight to check my bill and noticed that my broadband usage meter has unexpectedly started showing usage as of 21/04/14. However, I was under the impression that this was not supposed to happen without first receiving an official prenotification letter from Telecom well in advance as stated in their previous letter (which I received during the FIPD to BBA migration period where existing FIPD TiVo customers would be unmetered once they were migrated to BBA). I have not received this secondary letter, and when I called up the Telecom broadband helpdesk to enquire about this, the tier 1 rep wasn't aware of any official informer from their end regarding TiVo customers being metered again. He did mention there was a broadband usage meter issue a few days ago which affected all broadband customers (not just TiVo) where they weren't able to view their usage, however that issue has since been resolved. After putting me on hold a couple of times while he consulted with the tier 2 team, the rep came back to advise me that apparently the TiVo usage meter issue has been resolved and that TiVo customers are now being metered.

Have any of you other Telecom TiVo customers recently received a prenotification letter and/or been metered as of today?

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Ultimate Geek
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#1028728 21-Apr-2014 21:15

Nope, havnt recieved any notification

this is where a signature goes

tardtasticx

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#1028735 21-Apr-2014 21:26

No notification. Completely forgot we were unmetered actually haha.

They didn't say it was going to last forever though....

mattwnz

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#1028742 21-Apr-2014 21:30

We were promised that we would be notified prior to the metering getting switched back on, so not good communications from telecom. Probably a good time to look for another ISP, although I probably don't use more the 30 GB per month these days.

loceff13

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#1028747 21-Apr-2014 21:34

No letter/email here, can also confirm metering started again on our connection.

Odd considering a rep posted in the last week stating that customers would be notified first in advance.

cbrpilot: Just be aware that it is not a permanent feature. We will be in touch with those impacted before we intend metering those customers.

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=143408&page_no=2

Peteriv

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#1028753 21-Apr-2014 21:38

Having my broadband usage unmetered was the only thing keeping me loyal to Telecom. Now I have to look at other options. I wonder how many Telecom TiVo customers will change ISPs because of this.

mattwnz

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#1028756 21-Apr-2014 21:41

Peteriv: Having my broadband usage unmetered was the only thing keeping me loyal to Telecom. Now I have to look at other options. I wonder how many Telecom TiVo customers will change ISPs because of this.

Probably a small percentage. Since I have been with Telecom I don't think I have even been metered, and it is nice not to have to worry about data use. I am looking at switching so I can get VDSL at no additional cost, and this maybe a catalyst depending on how much data I am using, as I am not really sure how much I use.

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Spong

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#1028782 21-Apr-2014 22:02

I kept that original letter advising that we'd be notified in advance when metering was turned back on.

I can confirm that my usage is now being metered beginning 21st April.

This is NOT what Telecom promised us!!

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

mattwnz

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#1028786 21-Apr-2014 22:05

Spong: I kept that original letter advising that we'd be notified in advance when metering was turned back on.

I can confirm that my usage is now being metered beginning 21st April.

This is NOT what Telecom promised us!!

Probably worth making a complaint so it can be investigated as to why we haven't been notified. Someone has dropped the ball on this. http://www.telecom.co.nz/helpandsupport/helpandsupport/other/makeacomplaint/

dclegg

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#1028798 21-Apr-2014 22:18

Thanks for the heads up. I'll have to check if we're now being metered too. I'd been contemplating switching to VDSL but having unmetered ADSL has stopped me from doing this.

Peteriv

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#1028808 21-Apr-2014 22:31

dclegg: Thanks for the heads up. I'll have to check if we're now being metered too. I'd been contemplating switching to VDSL but having unmetered ADSL has stopped me from doing this.

I'm currently on VDSL. You would have continued to be unmetered if you had switched to VDSL or fibre. Too late now.

scuwp

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#1028809 21-Apr-2014 22:33

In the same boat. No notification, and metering has resumed. Not impressed!. May be time for a change/upgrade as like dclegg have been holding off moving to VDSL or UFB.

Lazy is such an ugly word, I prefer to call it selective participation

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scuwp

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#1028816 21-Apr-2014 22:45

Peteriv:
dclegg: Thanks for the heads up. I'll have to check if we're now being metered too. I'd been contemplating switching to VDSL but having unmetered ADSL has stopped me from doing this.

I'm currently on VDSL. You would have continued to be unmetered if you had switched to VDSL or fibre. Too late now.

The enquiries I made with Telecom indicated that this issue only affected ADSL customers. I guess that is kind of irrelevant now. Now to figure out who has the best deal for a decent chunk of VDSL data.

Lazy is such an ugly word, I prefer to call it selective participation

Spong

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#1028817 21-Apr-2014 22:48

I'm affected and I'm on VDSL, and have been almost from the beginning.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

michaelmurfy

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#1028839 22-Apr-2014 00:11

Honestly guys, with data caps getting larger / unlimited these days you shouldn't be complaining, you've had unlimited broadband for years and are likely on the lowest plan because of this. No, it was not permanent but I would wait for an official word from one of the Telecom reps before jumping the gun fully. Complaining that you've had unlimited broadband for all these years (when really, it was a billing fault that caused this) when you signed up for TiVo with free unlimited TiVo traffic (and not unlimited broadband) is just childish.

If the problem has been fixed just raise your cap, simple as that. You've got more than you signed up for and it had to all come to an end eventually.

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networkn

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#1028841 22-Apr-2014 00:20

michaelmurfy: Honestly guys, with data caps getting larger / unlimited these days you shouldn't be complaining, you've had unlimited broadband for years and are likely on the lowest plan because of this. No, it was not permanent but I would wait for an official word from one of the Telecom reps before jumping the gun fully. Complaining that you've had unlimited broadband for all these years (when really, it was a billing fault that caused this) when you signed up for TiVo with free unlimited TiVo traffic (and not unlimited broadband) is just childish.

If the problem has been fixed just raise your cap, simple as that. You've got more than you signed up for and it had to all come to an end eventually.

My feeling from the comments made here is that the problem was the lack of communication from xtra, not the actual metering. It's just another PR Failure from Xtra, and so avoidable.

I suspect come Tuesday someone will make Xtra aware, they will realize, stop metering for 4-6 weeks and send a letter giving them notice.

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