Tivo's no longer displaying or recording captions

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112 posts

Master Geek

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Hybrid TV (TiVo)

#1001614 9-Mar-2014 11:44

Ahh yeah, can you PM me your TSN again, from memory we manually forced you back during the initial debug.

I'll get you mapped correctly early in the week.

Not sure the exact date of the turn off, the guys in TVNZ will of course be monitoring the situation as well.

There have been 'late night' in production tests carried out, that show all is well

DanHybrid

112 posts

Master Geek

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#1003162 12-Mar-2014 09:51

I apparently forgot to knock on wood.

There is an issue with the b7 build, and we have to roll back to b6 for the moment.
A corrected firmware will be released as soon as it's available, no ETA but I'm expecting it to be within a week or two.

pepperonis

13 posts

Geek

#1018877 5-Apr-2014 07:51

Well, folks

Back to same issue we had in September....TIVO not recording or showing subtitles via TV 1 and TV 2. Started on Wednesday 2nd April.

My guess there has been an upgrade of some sort......

I do hope it is not going to take weeks like it did last year.

Please fix it!

Cheers

TENKAN

314 posts

Ultimate Geek
Inactive user

#1018881 5-Apr-2014 08:21

Yeah same here,as least it's not just mine! But dan why can't we get the TV 3 subtitles,is it something to do with not complying with freeview or is it tv3 not offering them to tivo?

DanHybrid

112 posts

Master Geek

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Hybrid TV (TiVo)

#1018951 5-Apr-2014 12:40

pepperonis: Well, folks

Back to same issue we had in September....TIVO not recording or showing subtitles via TV 1 and TV 2. Started on Wednesday 2nd April.

My guess there has been an upgrade of some sort......

I do hope it is not going to take weeks like it did last year.

Please fix it!

Cheers

Is it still not recording subtitles?

There may/should have been some issues during final testing of the new firmware which took place on Wed 2nd (only way to do a conclusive test is with the live feed)

In update news, pending final scheduling approval, we should have the fixed firmware fully rolled out on/before the Easter weekend.

red89mx

81 posts

Master Geek

#1020242 7-Apr-2014 20:39

Yep - I have been a bit slow in updating as well.

In the dogbox here with SWMBO away on a work trip for 3 days and all recording occuringf with no captions. Seemed it started last Wedensday.

I get that this is complex and often only a live test can confirm/delay.........but waiting until Easter for a fix is a bit much...particulalry given the track record of the upgrade team to date.

Also who's branwave is it to do a upgrade just before a decent set of holidays when most folk are going to be using their Tivo capability in anger.

red89mx

81 posts

Master Geek

#1020246 7-Apr-2014 20:48

Dan - just reread your post, see you are trying for a fix pre Easter rather than planning an Easter release. My issue is why did the team need to wait for the users to voice concerns - surely the team could have tested and confirmed captions were not working by April 3rd. Would have been nice for this to have been front footed.

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DanHybrid

112 posts

Master Geek

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Hybrid TV (TiVo)

#1020263 7-Apr-2014 21:04

red89mx: Yep - I have been a bit slow in updating as well.

In the dogbox here with SWMBO away on a work trip for 3 days and all recording occuringf with no captions. Seemed it started last Wedensday.

To reiterate, there should have been some issues on Wed and only Wed, hence my question if it was ongoing. I have no visibility of the transport stream from here.

Best guess, something failed on re-enabling the work around, I'll take it up with TVNZ tomorrow, now that I have confirmation.

red89mx: I get that this is complex and often only a live test can confirm/delay.........but waiting until Easter for a fix is a bit much...particulalry given the track record of the upgrade team to date.

Also who's branwave is it to do a upgrade just before a decent set of holidays when most folk are going to be using their Tivo capability in anger.

Again, see above, and the firmware will hopefully be rolled out by Easter, I have made no comments on when the work around will be turned off, but a good hint would be *After* the new firmware has finished it's roll out.

As for who's "branwave" ?
Mine

red89mx

81 posts

Master Geek

#1020294 7-Apr-2014 22:18

Touche Dan

DanHybrid

112 posts

Master Geek

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Hybrid TV (TiVo)

#1020298 7-Apr-2014 22:32

Sorry... tired, there is a lot more that goes into these things than it appears from the outside, and a lot of people in at least three countries I am aware of that are looking forward to normal sleep patterns :)

Grumbles aside, if something has gone horribly wrong with the TVNZ work around, and we can't achieve a transparent cut over, I'll endeavor to get everyone up and running ASAP.

Dan

graemeh

2078 posts

Uber Geek

#1020412 8-Apr-2014 09:51

Thank you for all your hard work Dan. It is good to know that our Tivo boxes continue to be supported.

Dynamic

3867 posts

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#1020421 8-Apr-2014 10:08

Dan, we don't use captions, but I have been following this thread with interest only because I am a *huge* fan of our TiVo and am pleased to see the support continuing. Please consider this an expression of my appreciation of the work you and your teams are doing.

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DanHybrid

112 posts

Master Geek

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Hybrid TV (TiVo)

#1020472 8-Apr-2014 10:48

Thanks all,
Appreciate the kind words.

All things being equal, closed captioning should either be back up, or up shortly.

Please let me know when you see it, independent confirmation is always good.

Dan

old3eyes

9119 posts

Uber Geek

Subscriber

#1020533 8-Apr-2014 12:17

Hi Dan. Any rumors in your part of the world regarding a new box for AU / NZ??

Regards,

Old3eyes

Groucho

524 posts

Ultimate Geek

#1022182 9-Apr-2014 14:01

Dynamic: Dan, we don't use captions, but I have been following this thread with interest only because I am a *huge* fan of our TiVo and am pleased to see the support continuing. Please consider this an expression of my appreciation of the work you and your teams are doing.

Couldn't agree more! Thanks for your continued support.

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