Tivo's no longer displaying or recording captions

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DanHybrid

112 posts

Master Geek

Trusted

Hybrid TV (TiVo)

#1022210 9-Apr-2014 15:13

OK, I have confirmation that closed captioning should again be visible.

We have tweaked out usual roll out plan, and are targeting NZ first - usually it's a random selection.
All things being equal (as I search for some wood to knock on) your TiVos should update over this coming weekend.

Dan

TENKAN

314 posts

Ultimate Geek
Inactive user

#1022211 9-Apr-2014 15:15

Hey great, thanks for the update??

red89mx

81 posts

Master Geek

#1022492 9-Apr-2014 21:34

Thanks Dan ....hoping for the best this weekend.

TENKAN

314 posts

Ultimate Geek
Inactive user

#1022576 10-Apr-2014 05:56

Hi Dan, it's working again for tvnz which is fantastic!
But what can be done about tv3's lack of a working stream?

DanHybrid

112 posts

Master Geek

Trusted

Hybrid TV (TiVo)

#1023117 10-Apr-2014 21:06

Right now you still only have the work around up and running, after the firmware upgrade this weekend, please check TV3 again.

If there are still issues, we'll work with them on it.

Dan

CarterMackenzie

18 posts

Geek

#1023129 10-Apr-2014 21:27

I've not had captions on TV1 or TV2 for awhile & still nothing.

Should I try a reboot or not?

DanHybrid

112 posts

Master Geek

Trusted

Hybrid TV (TiVo)

#1023134 10-Apr-2014 21:45

Reboot won't affect it, apart from confirming the shows you are watching now are meant to have captions, I'm not sure where the problem is, as other users are reporting it's working.

Can you PM me your location? I'll check in with TVNZ and make sure this isn't regional.

All that said, sometime in the next 48 hours or so, your TiVo's should be updating to the fixed firmware and the work around will be a moot point.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

CarterMackenzie

18 posts

Geek

#1023154 10-Apr-2014 21:55

Ok. Good to know. I'm on the Kapiti Coast. I'll give it a day or two & see how it goes. Thanks

TENKAN

314 posts

Ultimate Geek
Inactive user

#1028448 21-Apr-2014 06:51

Hi Dan,just to let you know that everything is working great,even better is I now get subtitles on tv3 and tv4!!something I've never been able to get,so a fantastic fix for the long weekend.

DanHybrid

112 posts

Master Geek

Trusted

Hybrid TV (TiVo)

#1028730 21-Apr-2014 21:16

TENKAN: Hi Dan,just to let you know that everything is working great,even better is I now get subtitles on tv3 and tv4!!something I've never been able to get,so a fantastic fix for the long weekend.

Good to hear :)

We still have a few stubborn ones (TiVo's not customers

) that hopefully will be mopped up this week.

Cheers,

Dan

red89mx

81 posts

Master Geek

#1028779 21-Apr-2014 22:01

Ta Dan and Team.

Great to have maintained the subtitles with the permanant fix, getting TV3 and 4 (Have not tried 4 yet ......need to see what progs run subtitles) is a real bonus.

Ultimately the best bit is that there is still some support for the Tivo platform....cannot bear the thought of retraining SWMBO on another solution.

ahmad

1937 posts

Uber Geek
Inactive user

#1041904 11-May-2014 22:44

Hi Dan. Came across this thread after pulling out the TiVo from storage in anticipation of TV One's Broadchurch tonight.

My TiVo has been out of action for almost 6 months. Recorded Broadchurch and no captions!!!

Can you please tell me how firmware updates happen and whether I can force one given that this machine has been off for 6 months or do I have to wait for it to do it (when would they happen?).

I'm in Dunedin if that matters - and has the exact "problem" been sorted out?

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