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93 posts

Master Geek
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Topic # 124655 15-Jul-2013 12:51
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Hi

Had a Compass Wireless install a week or back and, so far, its all been very good.  
Install was good and only issue was my existing wireless router kept dropping out. Organised with Compass to get one of 'their' ones - pre-configured and it arrived next day.  VOIP phone fine too... much clearer than our old landline.

Overall - service dealing with them etc  has been very good and they have been very communicative.

Speed ranges between 2.5mbs and 4.8mbs (on the 5mpb plan) with no issues at all.

I have found the  'mycompass' part of their website easy to use  to monitor usage and phone calls, and interestingly  I can monitor and respond to support tickets raised via this as well.   So I was able to correspond and track my new wireless router by the support ticket.  Very handy.

Just though I would raise this, as I see on these forums that they have had some negative feedback.  In our case so far - quite the opposite - its been a good experience so far.

- cheers - Peter

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5539 posts

Uber Geek
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Geekzone
Lifetime subscriber

  Reply # 855790 15-Jul-2013 12:51
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



11 posts

Geek
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Compass Communications

  Reply # 855805 15-Jul-2013 13:00
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Hi Peter,

Great to hear you have had a positive experience with Compass Wireless.

Remember, if you are happy with the service and wish to refer a friend, neighbour or family member, you can receive a $50 credit on your account once they are successfully signed up!

Have a great day,

Kind regards,

Compass Wireless

0800 969 869
letsgetwireless@compass.net.nz

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